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February 2024 by Joseph Hunt
Awesome experience. They found the issue and I was able to get it fixed. They were honest and accurate. Thanks!
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January 2024 by Justin Keskey
I am not sure that there is much honesty being practiced at “Honest Auto Care”. The business does what it can do to get you to get unnecessary maintenance performed so they can charge you more money . I went to this establishment trying to save money. After I got my estimate, I said “no thanks” and took my car to the dealership and spent only half of the Honest bid. This was my second visit here and it will be my last.
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January 2024 by Terrill Nelson
…a good and honest job on both my cars… I will use them to service my car in the future!
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January 2024 by Priscilla Wilson
Took care of problem with my car.
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January 2024 by Carol Sine
I’m just new to this area, so I was looking for a place to get an oil change, and when I went in, I spoke with Jonathan service manager. He was phenomenal explained everything to me made me an appointment, which was very convenient for me when I came for my appointment, I was greeted by Chris the service advisor he was top notch, Great Service went through everything with me. They were not pushy just overall excellent service I will return again. The price was very fair. The place was very clean and very friendly highly recommend. Thanks for making my day and keep up the amazing job. Don’t forget the complementary coffee and beverages. Thank you
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January 2024 by Jill Krafcisin
Great customer service and I was able to get my car in short notice. They explained the issues with my car, answered my questions and when I picked up my car they reviewed the completed work and future car care.
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January 2024 by Stephanie Phillips
Great team of guys very patient when explaining the parts and problems with my car! Didn't make me feel stupid for not knowing thier terminology just explained it. LOVE THAT!
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January 2024 by Heather Constantino
I'm not sure whats going on with mechanics shops or quick change oil/ tire shops lately. It is so hard to find a good mechanic. I brought in my husbands 2017 ford fusion sport to have the 60k mile maintenence and have new tires put on before a road trip. I dont think this shop got a single thing right. I will say that the front desk was friendly and helpful. They didnt try to upsell anything on the 60k mile maintenence, and they helped order the exact tires I wanted. But the quality of work was just awful. Before we left for the trip we wanted to get new tires, have a battery cable lead resecured to the battery since it had been causing some issues and whatever was necessary for the 60k mile maintenence, in this case having the cabin air filter changed. The other items would have been changing the engine air filter and potentially changing the spark plugs. In their honest assessment the latter two were not needed. The tasks performed each had a labor charge and the vehicle took two days to be completed all the while with excellent communication before and during the process. When we got the car back we stopped for gas at the beginning of our road trip and checked tire pressure out of habit. Every tire was a different pressure with the worst being 51psi of 38psi and the others ranging between 34psi and 41psi. We confirmed this from the dash read out and a tire pressure gauge. We corrected this and were willing to overlook it. Roughly a week after, the negative cable that we requested to be tightened and were charged labor for, came off. I had to drive out with tools to fix this since it stranded my husband. Now I'm questioning if the cabin air filter was even changed since its in an inconvenient place to get to through the glove box. I'll be checking it and possibly giving an update. This shop had good reviews, and so have many before it but sadly most have been lacking.
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January 2024 by Larry Cinadr
First time taking my Honda HRV to Honest 1 for scheduled maintenance. Inspection was thorough and Jonathan took the time to explain the findings in detail. Overall cost was reasonable compared to where I’ve had the car serviced previously. Overall, would highly recommend and I will be back for future service.
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January 2024 by B. Jacob Partridge
They did a really poor job communicating and working with us and are not willing to go above and beyond to help.For example, once they finished the work, they called and told me the car was ready 30 minutes before they closed. When I asked if someone would be there if I arrived right at close or shortly after close because of traffic, they said, "No, my guys have to go home."On the same occasion, we asked them to send the quote to our insurance. John assured us that they would and that he would call us Friday to confirm. The Friday passes, and we don't hear anything, so we call around 4:30, and we are told John is on vacation today and through the next week. Vacation is fine and deserved, but don't tell us you'll call and get something done on a day, you know you'll be out.Long story short, this has been all our interactions with them, and I can not recommend them.
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January 2024 by Phyllis Robinson
Courteous staff. Prompt appointment completed. No pressure for adding services. Recommended routine followup noted but not needed for months. Fair pricing.Services: Air conditioning
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January 2024 by Bobby Bickham
Very professional and customer service was excellentService: Transmission
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January 2024 by Morgan Satterfield
Honest One has been my go to mechanic for some time now. They always take great care of our vehicles. They stand behind their work. I just had repair done under their 36/36 warranty. I can trust any repair they say I need is true and not an “over sale”. I highly recommend them to anyone looking for a reliable mechanic.
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January 2024 by Puffyman 12
I was in desperate need to get a headlight replaced and these guys let me come in last minute and took care of me and they were nothing but kind to me! I cannot recommend their services enough and I would go back to them in a heartbeat
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January 2024 by Katie Partridge
We had a previous experience with Honest— that left us feeling a little frustrated. We received a follow-up call from one of their managers and he apologized for the issues and said they would do better the next time. When we needed more work done and decided to go to them for the work, I was very impressed to see them hold true to their word and work really hard to ensure the experience was a great one! From communication to getting the work done in a quality manner, we were very pleased with our experience and grateful that they listened to our concerns and committed to improving, which they did!
