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December 2023 by Mackie Viele
I had a great experience with Mavis and all of their employees at the Indian land location. They were extremely respectful and efficient and solved my problems without forming any other problems. I highly recommend that you use this company if you have any sort of problems with your tires.
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December 2023 by Michael Harmon
I woke up on a Monday morning and found a nail in one of my tires. I took my vehicle over to Mavis right before lunch time to get the tire patched and they were able to fit me in around their busy schedule. The lady at the front desk was extremely helpful and provided realistic updates of when I should expect my car to be ready. This was my first time ever visiting this location and they were all very professional and friendly. Their waiting area was very clean and the high top desks allowed me to work on my laptop as I waited. Fingers crossed I won't need to replace or repair my tires anytime soon but if I do, I know where I'll be going. Highly recommend this location!!
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December 2023 by Cal Cycling
My wife got a flat tire this morning and she met me at Mavis. Showing up without an appointment on a Saturday I expected to be turned away or at least be there all day. The manager Kathy and her team were not only professional but welcoming and assured me that they would help my wife and myself out. The process was painless and they even did the tire change for free!! Finding a trustworthy repair shop is hard to find and the crew at Mavis will definitely have my business in the future.
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November 2023 by Brian Kenyon
The front desk staff member was fantastic - friendly, knowledgeable, appeared trustworthy and was looking to save me money vs selling additional services.I removed one star because the interior of my vehicle was dirty following the service and all of my settings were erased, which hasn’t occurred at other service centers (the services performed were not battery or electronics related).Most notably, I have a light-colored ceiling and there were multiple grease stains where the tech either touched or rubbed against the ceiling of my car on the driver side.Overall, they are reasonably priced and seem honest. I will be going back and hope to see the cleanliness of my car the same as when I dropped it off.
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November 2023 by Stephanie Esposito
This is the type of place where they remember your name and do what’s right by their customers. The staff is knowledgeable and professional. They always fit us in and the wait is never crazy.I recently had to have my car towed to Mavis overnight. They communicated well andhandled things quickly. We love this location!
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November 2023 by Shanika Wingfield
Cathy and the team are great! She is honest and integral. They allowed us to see the damage to our tire and share the best possible solutions. My husband and I trust Cathy to take great care of our vehicles!
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October 2023 by Neek H
Called ahead while I was with AAA to see if I could be serviced. There were no questions asked about what size tire I needed or when I would arrive. So I elected to have a spare put on to come to this location. Get here “oh we may not have that tire”, “it’s $240 are you prepared to spend that today”; “I have to see if someone will stay late”.I understand things happen but you never know what people have gone through to get to you. So when they call be mindful of that and provide all information knowing your location is way out in a remote area.And to the mechanic with the gauges ears who deemed it necessary to butt into the conversation with correcting me on what time I called. That was rude and unnecessary since the manager was already working with me. That was just as rude as you interrupting to ask if a customer could “slide you $20 to cut pieces of plastic off his truck”—which is a terrible idea and causes liability issues for this location. That type of thought process is why I won’t bother returning
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August 2023 by Matt Berberian
Honest, hard working team that continues to impress me. Waiting room is clean and perfect for working while you wait. I've used them over a year for standard maintenance, tires, and have had no issues ever. Bonus, scheduling appointments online was a breeze. Keep up the great work!
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August 2023 by Brian McCarron
Cathy and team are exceptional! Both our vehicles have been taken care of there. We had a parts warranty issue that was handled amazingly. I also got a nail in my tire and she fit me in no problem! Everyone is pleasant and pricing is very fair. Thank you!
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August 2023 by Jsmo
Was quoted a price on the phone but when arrived it went up 30+ dollars due to hidden fees like tire disposal ect. Was not very happy since I live pay check to pay check. The tall male employee was very nice I will say.The woman older with glasses on the other Hand needs customer service training this why I'm giving 2 stars -2 for the increase price -1 for customer service but + 2 for the tall gentleman who was nice .
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July 2023 by Jeremiah Courter
Hands DOWN the best mechanic shop I have ever been to. They go well beyond "Tires & Brakes" as I take my vehicles to them for most of my mechanical needs.Their highly knowledgeable mechanics take the time to communicate with you about any issues with your vehicle (sometimes the mechanic themselves come out to the waiting room to talk to you directly which is AWESOME).I have been several times and they all are super friendly, respectful, and they offer quality work and are transparent about everything they do and upfront about costs. 5 out of 5 stars all the way!
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July 2023 by Flossie Brolaceyn
I just picked my car up in a timely manner (meaning I didn't have an appointment). Aaron was sooo accommodating. He had me in today as requested and out as expected. Great customer service. Kathy is always a delight.
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July 2023 by Guy M DeFazio
Got new tires from another Mavis about a week ago. Had some vibration while driving and stopped into this Mavis on my way to dinner. They took my SUV in and rebalanced the tires under a warranty claim charged to the other store. No more vibrations and less road noise. Completed in 3 hours when they told me 30 min but I told them not to rush since I was having dinner around the corner. They took the time to explain to me what was wrong and how they fixed the issue.Great group of guys.
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June 2023 by Christy
Had to get two new tires. Received great service and would use them again if the need arises. Front desk service was exceptional!
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June 2023 by AK Miller
Best of everything! Best prices, best service, best honest, best work. I love that I don't even have to think about where to take my vehicles anymore.... it's Mavis on Jim Wilson! The people working are friendly, real people. They tell it to you straight with no unnecessary garbage. They're clean, fast, and attentive.
