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January 2024 by Patty Miller
I cannot stress enough how much help Jay Alexander, The store manager and Bryson Leonardt were to me in getting my Acura fixed !! They were very professional, very caring as to my situation with the car. They kept me informed at all times of the progress of the repairs. I have taken my Honda Accord and my Acura to other mechanics and did not get the results I did with Pep Boys. I am extremely pleased with the service, so much so that I took back my Honda Accord for them to fix that as well. I felt that the prices were comparable to the other prices quoted to me by other mechanics. I highly recommend this Pep Boys to have work done.
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December 2023 by Adam St John
The techs are nice enough.. but damn the prices for the labor and services are way out of hand. I went in for an oil change, which is pricey enough these days. (Should just do it myself I know.) But I had a headlight bulb out, had the bulb already, and all they had to do was replace it.. I watched the technician take, maybe 5 minutes to replace this bulb and I got charged $70 dollars for labor… on a 5 minute change… Feeling a bit taken advantage of and won’t be going back to Pep Boys moving further. Only response from the manager was “Well at least the cars leaving healthier than when it came in..” definitely would recommend getting a better manager involved in this location.. Yikes.
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December 2023 by Joshua Harris
WARNING DO NOT GO ??Took my car in for a simple oil change, one of the techs rode the clutch and broke the linkage. After the oil change they decided to tell me what happened. Recommend me another shop as they couldn’t do anything to fix it. Following day got yelled at by corporate because they said it was a part deemed to fail which is simply false. Never coming here again simply rude/unknowledgeable especially the store manager.
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October 2023 by Rolin Choate
The new store manager is very very rude. He acts like he has a chip on his shoulder. I suspect he is raciest against white people. I will not bring any of my 5 cars here again. Marybeth was always great to work with.
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October 2023 by Rashanda Broadway
First let me start by saying I love Mary Beth! I just called and I spoke with someone named Jay, when I say he was Rude, he was just that! I called on a Saturday early afternoon and he told me to call back on Monday! Wow, what type of service is that! He also informed me that there is all new people that work there. So warning ⚠️ to all of you that have established a relationship with this location in the past! Looks like I have to seek service elsewhere!
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September 2023 by R&M Heat and Cool
Horrible! Truck still over heating and car was misdiagnosed!! The regional manager never even called back. I will contact there corporate headquarters in P.A ! I will never go to this location again!!!
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August 2023 by Greg Miller
I can’t review them any worse. I absolutely do not recommend this company as a whole.I went in for a routine battery replacement. They recommended spark plug service, and I knew it was about time for that so I said sure.After that service, I’ve had nothing but problems. My car was running weird, so I brought the car back and said hey I think there are some bad spark plugs in it. They checked and said no, the spark plugs are fine but you need to change your ignition coils.Oh, okay. Let’s change those if the plugs messed that up. Spend a lot more money on it.Guess what, car still doesn’t work. So I give up on Peo Boys and bring it directly to a Honda garage. After $300 in diagnostic testing, guess what- the spark plugs are bad. Spend another $600 on all that.Fast forward to 7/18/23, try to get ahold of Peo Boys customer service. No one there wanted to talk to me, tell me someone “higher up” will reach out within 48 hours.NOPE.I call them back 7/20/23. Apparently they have no record of my car being worked on, which is why I didn’t receive a call back. The online customer service associate hung up on me four times. Told me he had no answers for me.At this point, I have no solution to my problem.
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June 2023 by Scott Drahzal
Finding an honest repair shop is tough. Finding one around the corner is like finding a unicorn... folks we definitely have a unicorn here!! Awesome help with some trailer tires. Thank you!!! Will not hesitate to come back!!
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June 2023 by Shea Harvey
Marybeth is a LIAR she told me Advanced Auto does warranty claims on labor for faulty parts purchased and all I needed to do was take receipt to Advanced Auto to get my money back she basically lied to me just to get me to put my car in their hands to fix she also asked me if I needed a ride called a Lyft for me to get home while they work on my car then added the cost of Lyft to my bill just like they did back in February. I see now after dealing with this Pep Boys since they opened all Marybeth & Jake going to do is lie to customers to get their business or get customers to spend more money or maybe it’s just the customers of color they handle like that…..
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May 2023 by Jamie Gardner
Excellent service. Highly recommended!
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May 2023 by Sky Jones
First I’d like to add that I have never left a bad review.. unfortunately I have no choice with this place. I’ve been coming to this exact location for almost two years now, they do all of my repairs/oil changes.Today I went to get my oil changed and was told I was in need of a new oil pan/drain due to the last person that changed my oil putting a drain plug in that was too large for the pan causing it to strip. I politely explained that they had done my last oil change as well as the last two years of oil changes, they ignored everything I said and never offered to fix the issue they had caused in the first place.So not only were my oil change prices different every single time (always gotten the same service and same oil.) but they damaged my car during my last visit, never let me know and now are not taking responsibility.. and charging me $600 to fix THEIR mistake.It’s sad because this place is so convenient but I’d advise no one I know to come here.
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May 2023 by ISHAN PATHAK
Never go to pep boys they steal money on name of diagnosis they charge $55 to just do switch up and down for window even the manager is saying same it's under charge to let you know that regulator and motor needs change this place steal money on the name of charges even the corporate office also the same pep boys are cheater
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April 2023 by Latonya R.
I Got 4 tires on my yukon only and they charge me for 8 tires on my fleet account marybeth stated she was going to fix the price and fix the other invoice that was added without my permission some fraudulent activity nor did I get the tires they messing up my business credit I got my tires on the 25th of March its April 29th now it was told the price $797.63 for 3 tires cause they buy 3 get 1 free so why I get a invoice for $1941 ain't no way somebody doing some wrongful stuff in that store. They can pull them cameras cause I definitely don't have 8 tires and Brad the fleet account manager is No good I reach out to him about my fleet account still till this day its not fix my account still stating $1941 I guess I got no choice but to get a lawyer involved in this matter cause they not trying to fix they mistake and I have my proof they just better be ready for a court battle I'm emotionally stress at this point and my business credit reporting is inaccurate so I'm highly upset with them people at this store and the fleet Manager brad for not fix the problem that was created in the store
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April 2023 by Robert Armstrong
Car feels a lot better, they fit me in fast and did a great job at a good price. Will be back!
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April 2023 by Mow-It-Pros
Scheduled night before for next day tire replacement. I wasn’t positive they would actually have the tires so I called in the morning, before dropping vehicle off. They had them! Dropped off at 8:30am, truck was ready to go 4:00pmCan’t complain, next day, 4 new tires, alignment, all for a reasonable price. I will be returning for sure!
