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March 2024 by Kat MacRaith
The Gaston post office receives a lot of negative reviews, but my experience with them has been nothing but good.
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March 2024 by Abigahil Panchi
They have terrible customer service, the worst I have ever seen, and the person who helped me was very racist and by the way, they don't even have my package even though when I check the tracking number online it says that they have it.
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January 2024 by B S
Negative stars if possible. Can’t deliver ANYTHING on time!! Incapable drivers, lazy as hell staff at the location. Makes Amazon look bad, and everybody else too. Use anybody else if possible!
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January 2024 by Karen René Pryor
Gaston Post office has lost 30 tax notices.I have a 25 year old mailbox and P.O. Boxso there’s no excuse.They are all disrespectful and rude.It Used to be a really good post office. Not sure what happened. Now they have a sign on the door you can’t even go to your PO Box after 6 PM. Looks to me like it’s going under unless they change the personnel.I have a video of the rudeness.
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December 2023 by Aidan Davis
Lady at the front desk is rather condescending and doesn't seem to care. Lazy even
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October 2023 by Clarence D.
Ever since I moved out here a few years and I have never seen a postal service so unorganized and not getting my mail when im supposed too. I use the app n it tells me what I have coming in and never getting it until days later or never. I’m tired of the sorry and slack ppl having these jobs. Replace these ppl or shut down Gaston post office!
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August 2023 by Marilyn Raus
we have had the same concern for a long time now with no resolve. I wrote an email today in regard to it and the manager Thomas called me. He was very nasty from the moment I picked up the phone and when I addressed it, I was told " I don't have to give good customer service, that's not my job" and hung up the phone.
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April 2023 by Riley Roycraft
We are a military Family who recently moved into town, meaning non of our family live close by. Mailing is our only way to share celebrations with our families being 2,000 miles away from home. Unfortunately, my daughter has not received any of her birthday presents from out of state due to the mail carrier delivering to the wrong address. The post office has been notified on multiple occasions (4 times) in regards to this issue, we would receive the correct mail for one day, and then it would go back to normal. We put a nice note in our mailbox, as a reminder to the mail carrier. It was simply just our address on the mail box, it was then proceeded to be ripped to shreds, and then gave us the wrong mail, yet again . It breaks my heart that my baby won’t get to enjoy her birthday, do to someone else’s neglect. Not only has my baby not received birthday presents, but we have missed our tax forms, along with my FASFA information, and I didn’t even receive my college acceptance letter. So many important things in our life are missing do to the neglect of Gastons Post Office.
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April 2023 by Kat Mack
Yay! I got my package delivered to my PO box!!! The clerks were courteous and helpful.
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March 2023 by Kim Oliver
Call about my package the my tracking number say the my package was at Gaston post office but they said it was. My package was delivered and package was opened.
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January 2023 by Ashley Watts
The star is for it being open for business. I just don't understand the issue at this facility. They don't answer the phones. They don't follow up with customer concerns. I try my best not to deal with this post office from previous unprofessional experiences. And here it is years later, and they still lack the capacity to appropriately handle postal services.. it's always "I DON'T KNOW" "I'M NOT SURE" "I don't normally work here, I'm just helping out" "DID YOU HAPPEN TO..." Those responses don't suffice when mail/packages are mishandled or misplaced. Simple questions and concerns fall upon deaf ears in this place. No sense of urgency.. ALL levels of training is NEEDED and should be REQUIRED with the 2 employees this place has, along with a whole new staff to run this post office adequately. HELP is definitely needed, along with a REVAMP to building & staff.
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December 2022 by OctobersVery Ownn
The person who usually delivers packages to our street is RUDE and LAZY. Looking at these other reviews this USPS could care less because they never reply to anyone. I'm assuming everyone else who has left a review is talking about the same person. I hope Monday when I need to unfortunately get off of work early to pick up a package this person so called "tried to drop off" (even though we have a door bell that records anyone that rings or is in front of our door, proof they never even came up to the door to try to get a signature for a important package) I will be looking for the number of their superior because this has happened before. By the way i'm never one to complain ever.
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December 2022 by Shawn Lambert
Not actually open during business hours. Front door is locked at 9:45am. You can see workers are here just won’t open the lobby.
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September 2022 by NeNe W
We use to get our mail on time now it just comes later and later sometimes after 7pm. Very upset because my package was supposed to be delivered two days ago and received a notice stating couldn't deliver because of a dog. Live on a private road with only us and the neighbor and none of us have a dog. Was at home all day and didn't see anything pull in the yard oh and the camera didn't catch anyone either. So not sure how this was possible. Called to report and schedule redelivery and I have not received package yet.
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August 2022 by Ne Ne
We use to get our mail on time now it just comes later and later sometimes after 7pm. Very upset because my package was supposed to be delivered two days ago and received a notice stating couldn't deliver because of a dog. Live on a private road with only us and the neighbor and none of us have a dog. Was at home all day and didn't see anything pull in the yard oh and the camera didn't catch anyone either. So not sure how this was possible. Called to report and schedule redelivery and I have not received package yet.
