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February 2024 by Dawna Teseniar
Drive thru wait time is horrible! I'm the only car here and I'm still waiting to deposit money after 15 minutes!
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November 2023 by Derek Boggs
today was the 1st time going here for work stuff. I had a great experience today the teller was friendly and i was in and out within maybe 10 to 15 minutes
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July 2023 by Ryan Dyal
Maria Sanchez helped us get creative to open a business account. When my own Credit Union was cut and dry, she came up with a solution. She took the time. She was fantastic. She cared. In a sea of customers, she took the time. I came in with low expectations and was pleasantly surprised. I do not know the dude that has the office in front of her. But, he was also very pleasant. Maria, if you ever get to read this....Thank you.
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May 2023 by Zoe Webber
Notary Maria Sanchez was VERY nice and welcoming.
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October 2022 by alexis gerald
This location sucks. Came in today around 9:15 as a walk in to sign my daughter up for a account I sit and waited until 9:55 looking around to see why it’s talking so long as usual and they just sitting inside there office doing nothing only to have Maria come out and talk to people who came in after me assisting them only to tell me who’s my 10 o clock appointment well you gotta wait cause I got a phone appointment to do really…..even when you go to the teller weather it’s inside or outside you still gotta wait 10 or more minutes I understand that staff is short everywhere but come on how long you need to deposit/cash a check this has become the McDonald’s of banks horrible services no sense of urgency or customer service at all
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September 2022 by Evan G.
This Bank of America location on Saint James Avenue in Goose Creek is a great place to go for all things quality banking and much more. The staff here is very helpful and knowledgeable. Good experience every time I have been here.
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September 2022 by L
Ended up selling a car (9/7/22) and did the transaction at the bank right before they closed. The Tellers were extremely nice, helped me, and was able to answer my questions. Also, I have worked with Maria a few times as well there and she is always such a delight!
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September 2022 by Logan
Their ATMs… the worst. Will never allow me to deposit money. So then what’s the point? Grow as a company in 2022 a multibillion dollar company can get ATMs to be larger to accommodate customers. RIDICULOUS. get with it.
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August 2022 by Sarai Maldonado
Went today with my father in law to cash his check & the teller was rude, and unprofessional. I have worked in the banking & we always tried our best to provide excellent service for our clients and non clients. Don’t recall her name but She was a lady with blond hair & glasses. I had considered opening an account with BOA being that I reside in Goose Creek and it was nearby but will not after this experience.
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June 2022 by Richard Waldron
If I could put zero stars I would just today I walked into the door and she was making people walk out even though there were still people in there getting the checks cashed I don’t have an account at Bank of America and now I cannot cash my check at any kind of check cash or secondary check cash or anything else because I signed it right then and there and she didn’t tell me that she was closed
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February 2022 by Johnny Railroad
I have noticed over the last three or four years there has been a steady decline in service at this bank. All the good employees that knew me and greeted me by name departed one by one in a shirt amount of time. This bank seems to cater to the ESL crowd now. When the lobby was open the wait time got longer and longer and there were often two, sometimes three counter employeestrying to help people who did not speak English. It got to be insulting andannoying to try to do a simple transaction
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February 2022 by Brad Rubright
Horrible branch for months now. Never know when the lobby is going to be open or closed and never has business change on hand. Take your banking to SCFCU or Navy Fed.
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December 2021 by Patrick “Snap-Tite” Murray
My wife and I went to deal with her mother's account since she passed away. We were told we couldn't be seen today and needed to make an appointment, earliest of which is 6 days away. They used to hold my paychecks for 3 days despite never having an overdraft AND paying for overdraft protection, just in case until I got an account with a better bank. They actively work against customer service. Take your business elsewhere. The shrubs on the St. James Avenue side block the view of the street so you can't see oncoming cars, giving them another chance to hurt you as you leave.
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October 2021 by Santiago Sierra
Most of the time it is closed, they never have cash, and there are no people available to open accounts or attend claims, this bank is terrible!
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September 2021 by Elizabeth Gibson
This bank absolutely needs to figure out what they are doing, this is the closest bank to and it's like every other week they randomly close the whole office, I make weekly deposits for my clients at this branch and it's really frustrating when I can't do that and have to go out of my way to summerville that doesn't have a drive through option. If yall are going to randomly close just close up the whole building and put something in it's place bc clearly yall have some issues. You all could have at least had 2 people in this building and allowed people to use the drive through.
