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March 2024 by Patrik Nyberg
Got in the to the office 30 minutes before closing and the staff was super helpful. They solved all my issues without a doubt.
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March 2024 by Kea T
If they can pick up the phone for a few seconds to answer simple questions
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March 2024 by Matt Leonhardt
Very terrible branch. Made two appointments online to go in to add spouse to account, no banker available when we arrived. Employees are not helpful either. I would stay away.
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December 2023 by Stacy Graham
Awful! Save yourself headache and long waits- do not bank with this company. They advertise Zelle, but every transaction flags as fraud and locks online access. Sometimes they can unlock it when you call, but most times you have to go to the branch to unlock it. Mass confusion occurs then. My app is still locked because no one knows who or how to unlock it. My account is now closed. Branch manager questioned me on my spending of MY money. Unacceptable.
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November 2023 by Stephanie Collins
Great service! James and his team go above and beyond!
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September 2023 by gloria newhams
They are a horrible bank, customer service is bad
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May 2023 by Fuck Google
Slow, they won't make callbacks nor seemingly do anything to help their customers. The managers at most locations I've visited are lazy and slow. Definitely not worth banking here or at any other truist locale. The tellers are mostly nice.
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May 2023 by Malachi Wagaman
Slow, they won't make callbacks nor seemingly do anything to help their customers. The managers at most locations I've visited are lazy and slow. Definitely not worth banking here or at any other truist locale. The tellers are mostly nice.
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March 2023 by LISA MATTHEW
The person that actually helped me was very pleasant and nice she came from the back, but when I first entered the building 2 men from the side office were up front with 3 other tellers. I walked in the door, no one acknowledged me. They finished their conversation, the 2 men went to the office and the 3 other ladies acted like I wasn't there. One grabbed some thing from her desk and said someone would be out to help me shortly. I'd expect oblivion from teens working, but grown adults should probably know that even if you don't make eye contact you're still seen....
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December 2022 by DES
I've been with SunTrust for at least 15 years. Customer service has really going downhill, walked in gave phone number for return call 3 months ago no return! If calling in to customer service number you may have to speak to two or three different people just to understand what they're saying and to find someone who can explain detailed items. Not sure what country they're using for customer service but their English is terrible. And training is worse! Closing account this week
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July 2022 by Jennifer Tobias
The times on the website are deceiving. They say the drive thru opens at 8:30, but they don't open till 9. Which is hard for me to bank when I have to be at work by 9 and work till 6. The lines are outrageous and the customer service is awful. I wish the old people from bb&t were still there and don't like truist. Looking to switch somewhere else.
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March 2022 by Kenny Karasek
Unable to make a payment or talk TO ANYONE. Apparently all Truitt does is shift responsibility to someone else. They changed my account number and no one answers the phone!!
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February 2022 by hrunichka hruni
Suntrust is the worst bank ever.Absurd feesHorrible customer service
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January 2022 by Myrna Seibel
Since SunTrust went into the BB&T location on St. James I have gotten really poor service..the lines at the tellers are too long they move at a snail pace. I had fraudulent activity on my bank card and there was no one that could help me. The girl at the bank got rude with me and hung up on me!!.The bank sent me to a 1-800 number..I held on over 2 hours for two days and never got help. This place is a joke! Dont Bank here!!!
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September 2021 by Nick Riggs
This branch has closed down