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January 2024 by Adam H.
I want to praise one of your managers, Jenny, on her Super-hero level of patience. I was at the customer service counter returning something and Jenny was helping a couple next to me who were berating her for not being able to return something bought at the River's Walmart. Even after explaining to them that they could return their item to the Rivers location and her not being able to change that fact. The female customer kept aggressively Karen'ing her and asking for the complaint number and what her name was. On a separate note: If someone makes a complaint or neg. review about Jenny and/or about not being able to return something. Those people were 100% in the wrong and deserve to have Bedbugs. Jenny was absolutely professional.
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January 2024 by Svitlana Z.
I had a terrible experience buying tires at Walmart on 605 St. James Ave in Goose Creek. I ordered them on January 9, expecting delivery on January 12. However, when I went to the auto service on January 13, they said my tires were not in stock and delayed. After days of waiting, I called Walmart's auto service to inquire about the delivery date. Surprisingly, they told me to contact FedEx to find out why my order was delayed. Why should I, and not Walmart, check on my order? It turned out FedEx delivered the tires on time, but a careless employee entered them as delayed. I was furious! After numerous calls, my tires were found in the warehouse. When I asked to schedule a tire installation, they said I had to do it online. Strangely, my tires were still marked as undelivered in the system, and the auto service tab was inactive. After another call, we agreed that I would come on a day with a queue and wait for my turn. I arrived on January 20, left my car, keys, and phone number. Unfortunately, the woman handling it wrote down my phone number incorrectly. I waited most of the day for a call! This purchase was a headache! Next time, maybe it's worth spending extra to go to a better place. Think about your nerves before saving money and ordering from Walmart; you get what you pay for.
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September 2023 by Amanda S.
This Walmart is WAY overcrowded and of course none of the registers are open because corporate Walmart is too cheap to pay their workers or employ enough workers. Walmart had enough money and time to install new security monitoring but not it's people. avoid this Walmart at all cost. North Charleston is even worse.
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August 2023 by Virginia H.
We shop here regularly. Today as we were shopping Travis, who was at the checkout, was very nasty to an elderly woman who was just trying to check out. When I told him it wasn't nice to treat the elderly like that--he got very nasty and belligerent with me. I'm sure you don't want people working in your store who are belligerent to the elderly.
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May 2023 by Justin P.
The ABSOLUTE WORST customer service ever. As I type this I've been waiting for 2 hours and 15 minutes to pickup my grocery order. I received a message saying there was a two hour delay in my order so once the order ready message was received I headed up to the store Upon my arriving 19 of the 20 spots weee filled, number 11 was blocked off due to construction. I checked in on the app and then waited and waited and waited After three unanswered calls to the pickup line: 843-718-4173 also the number on the picture I went to the door to see what was going on Was told they were short handed which I can understand but make the effort to communicate this to the 19 people waiting and others that continue to pull into the pickup area Numerous cars left to then be replaced by other cars taking their spot to play the waiting game Once finally speaking to someone I asked what happens at 8 since that is the advertised closing time. The young man said I'm not sure, my shift is over at 8 and I'm leaving Thank you Wal-Mart for hiring such a standup staff to be the face of your customer experience. I understand you are a low cost leader in the industry but this is unacceptable customer service regardless of your position in the marketplace.
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February 2023 by Angelena R.
I've been waiting one hour for a Curbside pick up. This store is terrible. I would give it zero stars if I could.
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January 2023 by Nichelle W.
It takes 3 hours to pick up an online order. Fin- that's it....I mean I wish I had more to say but I've literally even sitting here for 2.5 hours for my order, have called 16 times (no answer) and all I can do is sit here and think about my life and the choices I've made (one being coming here) - Nope I'm good
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January 2023 by Debbie G.
We have been waiting over an hour to pickup our groceries. First they said there would be a two hour hour delay ok. They finally called and said v order was ready. We had to wait 45 mins in line to get into a numbered parking spot. Now it's been over an hour and three people have been helped the entire time!!! I tried calling a manager and first time they transferred me and was hung up on. Then I have been trying to call fort the last 45 mins with no one answering the phone at all!!! This has happened several times now!!! I will be switching places!!!!
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January 2023 by Tarea K.
Horrible customer service ! Spoke with the manger after waiting over an hour for the pick up . All he could tell me was he has everyone back there that he can possibly spare. I cancelled the order . If you can't handle the business shut the online pickup down .
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January 2023 by Charles M.
Well, organized store in Moncks corner much better than goose Creek. The selections of meats were great.
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September 2022 by Kathy F.
I will go tot his Walmart o Lu if I have to. It's hard to navigate when they always have pallets everything and no one working to clear them out. They are always out of products that I need. I tried their delivery service once and instead of getting a message or just refunding my money they replaced it with products my family would never eat. Again I only go here IF I HAVE to otherwise I'll go somewhere else.
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September 2022 by Lorri G.
This location constantly leaves the storage boxes area depleted! It's always a mess, IF THEY ACTUALLY HAVE STORAGE BOXES FOR SALE!!! Clearly, they don't care at this location! That aisle is typically only 40% to 50% stocked, at any given time, if that! Glad that management doesn't give a damn here, regarding that department.
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August 2022 by Gina R.
I hate writing negative reviews. I try to give business multiple tries. But Walmart Marketplace lost my business which I'm sure they don't care. I like the convenience of online shopping and pickup. But this Walmart has a problem with getting all my groceries that I've ordered. I hate getting home and missing items. Today was the last chance. Missing 10 items. Of course refunds a quick but when you really need your items and they just aren't there. So I reorderd my missing item. Pick up time was 7 pm. My order was never filled. I called and was told it could be up to 2 hours to get my order filled. Never again.
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July 2022 by Kiyyah S.
If you like to do online pickups for your grocery then don't come here. You can use your app and check in, but they won't bring your things out. You can call and they'll tell you that they're going to bring it out and wont. I've waited here for over an hour before. Multiple times I've come to pickup and people have to get out of their vehicles and knock on the door before anyone comes out.
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January 2022 by Rob K.
I'm pretty frustrated with this Walmart Supercenter on 605 St. James. I placed a grocery order on Jan 25 to be delivered on Jan 26 around 6-7 PM; however, I never received my groceries. I reached out to customer service at 8 PM and they advised that the order was on the way. I waited until 10 PM before heading to bed and still no delivery. I reached out again to customer service on Jan 27 at Noon, but the representative could not get a hold of anyone at the store. I have been calling their store for the past hour attempting to get ANYONE on the phone, but no one picks up the phone and after 5 minute intervals, the call is just dropped - making you redial and go back through their automated system. Such a poor and failed system in place. Hire more employees to handle your work load. The lack of quality, service, and professionalism at this store is abysmal. I'd also like to say that this store definitely needs to improve on their stocking methods. I can't tell you how many times I place an order and half my order was removed because the items were out of stock. This store needs a new general manager at this location to overhaul new operations. Absolutely disappointing experience.