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December 2023 by Elizabeth J.
I knew I was taking a risk buying sams club sushi but oh my. Worst sushi I've ever had in my life. Rice was overcooked and mushy, avocado was hard and inedible, cucumbers had gone bad. Extremely disappointing. Don't make the same mistake I did people.
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September 2023 by C J.
In-store shopping has never been a problem; however, ordering online has been a nightmare. On August 28, 2023 I ordered a new refrigerator. At checkout it said that it would be delivered on August 30, 2023. August 30 comes and the order is still processing. I call customer service and request that the order be cancelled and I will purchase from a local store that had it in stock and could deliver within 2 days. I was assured that the order had been cancelled. Fast forward to September 21 we get a message to schedule delivery and set up for the refrigerator that we thought was cancelled. Both of us contacted Sam's Club customer service as well as the shipping company. Once again, assured the order was cancelled and even got email confirmation and screen shots confirming cancellation that apparently hadn't been done on August 30. On September 22, a day after it was confirmed that the order was cancelled, I was charged $1,706.65 while we were out of state for a conference!! Contacted customer service again and this time was told that they have to wait for the item to be returned to the original vendor and have a confirmation of the return before they will refund the money. Who knows when that will be and if they will actually be truthful that it was returned. At this point after being lied to by numerous customer service representatives, I don't trust that they will be forthcoming with the return of the item as it appears they don't want to refund the money. I have already started a BBB compliant and will take any legal action necessary against the company. This is ridiculous. Do NOT order anything from Sam's Club online!!!! Customer service is terrible and the refund/cancellation process is impossible!! I would give ZERO stars if I could.
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July 2023 by Jennifer Blizzard
Fast, friendly, and affordable. My first experience with the auto center was a stellar one, thanks to Jeremiah who went out of his way to accommodate me when I showed up without an appointment needing a battery, despite the fact that they were busy at the time and daylight was waining. Adain was equally kind, helpful, and professional. Their laidback demeanor was especially refreshing and allayed the sense of dread I’d been experiencing having to deal with a battery going bad quickly and the expense of purchasing a new one. I greatly appreciate their making me feel valued, and the fact that Jeremiah cared enough to ensure that I would be able to get what I needed without having to risk being stranded again means the world to me.
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July 2023 by Bonnie
Fast, friendly, and affordable. My first experience with the auto center was a stellar one, thanks to Jeremiah who went out of his way to accommodate me when I showed up without an appointment needing a battery, despite the fact that they were busy at the time and daylight was waining. Adain was equally kind, helpful, and professional. Their laidback demeanor was especially refreshing and allayed the sense of dread I’d been experiencing having to deal with a battery going bad quickly and the expense of purchasing a new one. I greatly appreciate their making me feel valued, and the fact that Jeremiah cared enough to ensure that I would be able to get what I needed without having to risk being stranded again means the world to me.
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March 2023 by Jennifer Gray
Thank you for employing people willing to help! I was asked multiple times tonight if I needed help loading and unloading heavier items. While I am physically capable and didn’t need the help it was refreshing to hear help being offered. Great job guys!
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January 2023 by George B.
Sam's has good prices and have some good deals on items that you don't buy often. Finding help when you need it some times is hard. The nightmare starts when you try to leave. They want to scan your receipt and items you bought. When they scan the receipt it shows them on the screen what you bought. And even though you only bought 3 items they want to rescan the 3 items. They say they do it for inventory reasons but that's alie. They do it to see if you are trying to steal something. And even though you have aline of 30 people waiting to get out, you only have 1 person checking. What is management doing for their pay besides sitting on their butts. There's no reason for the line to get that backed up except for Poor Management!!!!
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August 2022 by B S.
18 June 2022 - ordered a Home delivery, went amazing as usual - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 June 2022 - Fathers day!! *3:15pm -Received fraud alert fro USAA that over 23 Apple watches had been charged to my credit card, from SAMs Club *6:19 -Received call from USAA 4 charges to debit card, two $1 hold and 2 Apple Watch charges from SAMs Club. *7pmish - Wow maybe just incase call our HOA president, cause our HOA card is on our account, just in case .... "Oh I had to already deny 4 attempted charges on the account!!" - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - 1 July 2022 -Policy Report Filed WHY? #1-ONLY way SAMs Club will investigate and further detailed provide information! #2 Personal information compromised, they have my address (security upgraded), phone #(had to be changed), email (over 3,000 subscriptions a week to YOU NAME IT) had to be changed ..... #3 Oh I had to physically cancel all 23 purchases ....one by one on the phone with a rep, by order #... 000000564000023222 ..... TWENTY-THREE times, she earned her money that day!! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - -- - - - - 13 Aug 2022 - F/U Email sent from me - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - -- - - - 16 Aug 2022 - Identify Theft Walmart Global Investigations 2914 SE I Street Bentonville, AR 72716-0970 Fax: 479-204-2973
[email protected] Save money. Live better. SENT ME A SPREADSHEET WITH: - 11 TRANSACTIONS -ORDER DATE -MEMBER # -CARD # -TRANSACTION STATUS -CUSTOMER ACCT NAME -CUSTOMER EMAIL -CUSTOMER ADDRESS -CUSTOMER CITY -CUSTOMER STATE -CUSTOMER ZIP -SHIP NAME -SHIP ADDRESS -SHIP ADDRESS CITY -SHIP ADDRESS STATE -SHIP ADDRESS ZIP -SITE TYPE -ITEM # -ITEM NAME -UPC # -CANCELLED QTY -ITEM $ -TOTAL $ -CARD # The same information I had to provide to them and on the police report!! Except I guess they didn't feel like filling out the other 12 items!! And failed to provide the IP address that originated the order!!! Thanks SAMs Club, Special Agent Identity Theft Global Investigations Department!!
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July 2022 by Ashley Burke
I had a tire issue and went to Sam’s Tire & Battery on Monday 7/18 at 4 PM. There was a lady there and said she couldn’t help me and the guy that would be able to help me left already. She scheduled me an appointment for the following day. After I gave the woman my phone number twice the guy walked up. I said oh there he is and the guy told me it was his Friday and he is leaving. I kept my appointment and came back Tuesday 7/19. They were closed AGAIN. I just got a phone call from the manager and he said he called me twice and they have staffing issues. I never received a call. The lady that took my number was not even close to my number. I eventually just fixed it myself. Not impressed for my first time using the Sam’s Tire & Battery!
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July 2022 by Rylie Hartman
Can't thank these guys enough for helping me out after my keys got locked in my car. Got a wheel bearing I need fixed and I'm going to them instead of my usual place just for the quality service.
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April 2022 by Valerie W.
This is a great Sam's Club. Lots of options to choose from and set up well. I really like the scan and go option in the Sam's Club app. While shopping in the store, you simply scan the items as you put them in your cart. Then, when you are done shopping you can completely skip the line and just head out. Let the cart checker scan your receipt in the app on the way out and you're good to go. This is the only way to do it in my opinion as the lines always seem to be long. You're welcome.
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March 2022 by Marilyn Orange
Love shopping at Sams club, very reasonable prices
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October 2021 by Crys C.
HORRIBLE EXPERIENCE. The cashier in the food court had the worst attitude and customer service I've ever seen. She complained, intentionally backed the line up multiple times, and rejected to make nearly anything I wanted to order because "I gotta fly out this door at 6:30". "We ain't taking nothing else out". Meanwhile she made time to stock up the condiments resulting in the line again backing up to the door. The manager (or lady in a different colored vest) was aware a did nothing. The couple in front of me had it the worst. They were only waiting on 3 hotdogs. I witnessed the cook grabbed a slice of pizza off the grill and disappeared to the back for a few minutes. He ate and came back to finally try to take my order. But the cashier rushed over from the condiments to instruct him not to. I ended up telling her nevermind because I started having thoughts of snatching her a** up from behind the counter.
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September 2021 by Laken Walls
Terrible company to work for. There management is the worse I’ve seen. They don’t treat there employees very well. They are over worked and forget about asking for time off you will not get it. I would not recommend anybody work here at all.
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August 2021 by Arun H.
Wow! This is the worst run store. Slow as Christmas. Always slow. Employees stand around in groups on their phone. No one cares. Geez.
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June 2021 by Chris Baker
Cashier called my sister in law racist because she has plugs in her ears. Stating this was “cultural appropriation” and that the only thing right was the earrings were black. This is completely unacceptable and should not take place. She should not be allowed to say those things to customers. Completely disrespectful.
