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May 2023 by Laura K.
I use this post office for drop and go types of things. This is not a full service post office, at least when it comes to customer/mailing services. If you want a variety of stamps, or mailing supplies, or space to finalize your outgoing mail, go to the post office off of Bisby Lake, a mile up the road. This is an annex; mostly handling mail, not people. I ship a lot of Poshmark and eBay packages and they always reach their destination on time. Also, this post office was incredibly responsive to a report about graffiti on one of their boxes. My call was answered immediately. My one issue is that it seems like there is a lot of turnover when it comes to carriers and I'm sorry for those of you who have had packages go missing. 15 seems like a lot; make sure the sender is insuring their outgoing mail. That way you have a record. Or require that something be sent with with a tracking number. I would recommend this location for basic services only and you shouldn't encounter all of these issues. Also, even when Amazon or Macy's for example uses USPS, the packages are always delivered to my door.
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May 2023 by Branden G.
Zero stars should be an option on Yelp. This place deserves zero stars and deserves to be shut down. Abysmal customer service. The door says that the facility is open from 10-1 on Saturday. Plan on aimlessly standing in the parking lot, knocking on a locked door indefinitely. It took walking around the building and yelling at lackadaisical employees while an ever growing group of other customers waited in the parking lot wondering why there is no sign of life at the facility at 10:30. The excuse from the supervisor was that someone called in sick. Sounds like a you problem, figure it out; as any supervisor at any other company readily does. Another perpetually lost employee stated: "It's only 10:30." Well, that's half an hour late on a day when the place is only open for three hours. Saw no less than three employees in the building and no one could come to the door and communicate the issue. Apparently it was more important to stand in the back and mouth breath in each other's general direction. The employees at this facility are nonchalant, arrogant, ignorant, and all around lower-functioning human beings. Seems to be the only requirement to work there is the ability to maintain a pulse. Avoid this place unless absolutely necessary; it will ruin your day.
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June 2022 by Leslie B.
I love mail and actually enjoy some trips to the post office where I get to pick out stamps and have friendly conversations with the workers, but not this one. This post office is a few minutes away from my office so I have been there a few times during the past couple years. I thought it would be a little known mini-post office with friendly personnel and that I could get in and out quickly, but it is never that way. It just is a small standing area with one window. They allow only one person inside at a time, which is fine, as there is no space to wait. Unfortunately, this is the main post office for this part of La Mesa and is just much too small. The parking lot is always crowded, it takes a while, and typically the person I speak with inside is quite short-tempered. As it is small, they usually only sell one kind of stamps. Today I had a package to mail, well, actually still have a package to mail since it didn't get done. I went there in the morning, thinking that I could get it done before work, but they don't open until 10. I went back during a break, but saw the line of people waiting outside, some with several packages. I realized I wouldn't be able to mail it and get back to work on time. Well, I suppose I will wait until after work, and go to a further away larger post office to get this done. I have learned my lesson and will avoid this place.
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January 2022 by Christine B.
This place should be closed down to the public. I went there to get help with problems with my post office in Grossmont center, they gave me their phone number and address, after three hours they never answered their phone. When I showed up, and gave them proof that for years two other people have been getting my mail at MY P O BOX, I was told that the manager would call. THAT NEVER happened, they had the post office that I go to call me, and after dealing with Lucy and knowing we have had this conversation before, (SHE CLAIMS I NEVER TALKED WITH HER ON THIS). Nothing got done. We keep putting money into a system that does not work and continue to work against the people using their services. They also took the mail I had that keeps coming into my box. This has been going on for over five years, and still two other people receive their mail at my expense. There are good workers out there lets fire the crooks and get honest people in position, no one should be above the law.
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December 2021 by Cathy G.
Horrible. So many waiting outside they told us they would be opening in 5 minutes at 2:30. It's almost 3 and a man shouted out that they are closed today. How can the post office operate like this?
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September 2021 by James K.
Refusing to give a copy of proof a package was delivered to a specific address as I'm trying to fight a fraud case (which even they admit is fraud) is ridiculous! So much paperwork to file and the offender is well aware of the difficult time required and hopes most people just give up! Not all the USPS is bad - but their system needs to be updated. And believe me when I say this - I worked there back in the day when the expression "going postal" was used as I was one on the insiders who testified against the USPS. It's no wonder they loose money the way the do.
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August 2021 by Gary N.
Smallest post office I've ever been to, when you arrive to the parking lot you will notice a big sign on the door "ONE PERSON ONLY", and you thought it was because of Covid and all, but No when you get to go inside, it was actually tiny, with one service window, one mails drop off on the side and that's it. I feel bad for anyone that had a lot of packages to wait in line outside like the lady behind me, she must have gotten 10 boxes of Amazon or something packages, she had to lean against the wall cuz she couldn't hold them any longer, when I get out I did hold the door for her to lighten up her loads, man it would sucks when this gets busy. Unless you have another post office to go to otherwise avoid this one for time consuming
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August 2021 by Karlo R.
I come to this location because it is the closest one to my house. The staff member Gloria is always cold, short, and at times rude. Everytime my wife or I come here she makes us feel like we are inconveniencing her by making her do her job. I don't know her life story but it really seems like she doesn't like this job. Every interaction with her has ended with me Regretting coming here.
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May 2021 by Richard C.
Now I know why people hating going to the post office. Instead of defunding the police they need to defund the USPS and privatize this organization. Horrible customer service and literally no sense of personal responsibility at this office.
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May 2021 by Ina D.
I ship packages for EBay often. At this location when you want to drop off a package they make you drop it in a bin. It doesn't get scanned for days if it gets scanned at all. I had to give refund for packages late or lost. The employees are nice, but that practice is unacceptable.
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April 2021 by Kristina S.
This is the worst post office I have ever been to. And my mom has worked for the post office for 20+ years and I have never been treated so terribly before. Everyone is rude and no one even looks at you it's like you don't exist. What' a joke. The post master should be ashamed.
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December 2020 by El Canal De Sebi S.
Place a track on your package and then send a complaint to the postmaster about your post office. I am doing that with this Post Office in La Mesa. I have been having problems with them way before Covid-19. It is hurting me and my business. I do have enough already with the pandemic and now I have to deal with lost (or stolen) and delayed important mail.
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September 2020 by Lori S.
Very first service, this is a small location where you have to ring the bell. I rang twice and sisters for 10 minutes and no one even checked on me. Ridiculous
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August 2020 by Renee S.
If I could give negative stars I would. More than 3 years ago now a mail carrier made a fraudulent dog bite claim. I asked for proof and mail service was cut off. This location STILL refuses to deliver to my home and even takes over Amazon delivery, marks it undeliverable to location and returns it.
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July 2020 by Jodye L.
I rarely leave reviews, but they're the best. Yesterday I talked to Clarence at this post office. I explained that I had accidentally put my wrong (old address) street number as my delivery address for a package I was expecting, he told me no problem he'll have it re routed to me. Today I talked to Richard told him package was delivered to wrong address. He had Clarence go retrieve from wrong address and personally deliver to my home. You guys are the BOMB! Why the complaints? This would NEVER happen at a larger post office. This package contained $180 in product, so these guys are my HEROES. TY Richard and Clarence.
