-
April 2024 by Domenic GRAZIANO
I would review my visit with zero stars if I could. It was the worst experience of my life. I was refused to be seen because I had a balance on my account from a previous visit ...... the visit statement date was 3/16/2024 with a balance due date of 4/15/2024 (today is 4/02/2024). They claimed their policy is no one can be seen if there is a balance due on their account, which is a lie. Furthermore, if that is the policy it should be posted at the window before a patient registers at check in. I was treated like a second class citizen who doesn't pay his bills when nothing could be further from the truth. I PAY ALL MY BILLS WHEN THEY ARE DUE !! Evidently, this location doesn't believe in the pledge "do no harm" to the patient, treat patients with dignity and respect, and provide compassionate care under any and all circumstances ..... I wonder how they would perform if faced with a real emergency on a patient with a balance due ???Obviously, I will never return to this God awful place and would never recommend it to anyone !!
-
March 2024 by Linda League
After cutting my finger with a bread knife and having a difficult time getting the bleeding to stop I reached out to my PCP. They were not able to see me and suggested going to Urgent Care. The team at AFC Urgent Care Cherrydale welcomed me in and quickly had the bleeding under control and the cut beautifully dressed. Everyone was thorough in their work and so very friendly. Thank you Brandi, Ellen, Michelle, Keeley, Alyssa, and Alex for your compassionate care! You are a great team!
-
March 2024 by Madison Crymes
Awesome urgent care!! Donna is the best!!
-
March 2024 by Laura Wilson
Thank you for being professional and caring and honest and efficient and friendly
-
March 2024 by Pamela
!Most people don't go to an urgent care unless it is urgent!!! I needed stitches on the weekend....The receptionists, Keeley & Amy quickly got my info and had me back with medical providers! Not only was Brandy Giles (provider) excellent in giving stitches, she helped reassure me about the whole process. Alex Riley held my hand and talked to me throughout the entire process (I was panicking). The comfort and medical care I received was above and beyond my expectations!! Thank you!!!!
-
March 2024 by Pamela Christensen
Front desk was courteous, empathetic and very helpful! I left very satisfied with the whole visit.
-
March 2024 by Miriam Patterson
Awful experience.The waiting time is ridiculous for something called "urgent " care.They move extremely slow, it doesn't make sense.Very unprofessional.
-
March 2024 by nina guza
Took 4 hours to be seen even after making an appointment online. Seemed very understaffed and slow. The final aggravation was when I heard people up front talking and laughing all the while I had been in the little room for an hour. Come to find out that was the nurse practitioner that came in to see me after I went and asked. Seems rude to be chit chatting when you know sick people have been waiting hours
-
March 2024 by Lena B.
I always find myself waiting hours, even when I reserve a spot in line. It was once so bad that I nearly fainted in the waiting room.
-
March 2024 by kendra robinson
The staff was extremely friendly and welcoming. They eased my mind and assured me they would do their best to help me.
-
March 2024 by Jeanna Anderson
Wonderful staff, I was treated with a smile and very attentive ladies at the front. Very prompt and courteous!! Once called back the staff was prompt and very much personable. Which is not given very much these days. And very much appreciated and noticed. The Dr. was excellent as well. She listened and was so helpful and understanding. Everyone there was very professional along with the fact that they all showed me that they were a team. I very much needed and appreciate the kindness and care to go above and beyond to make it a great experience in my time of need. I have always dreaded going to the doctor. But I have to say this was the best visit I ever had with the staff and Dr. Thanks to them all for the kindness and expertise!!!
-
March 2024 by Noemy Miguel
My daughter has been very sick. I took her here because she was getting worse. They are very kind and knowledgeable. They treated us with respect and kindness. They did an x ray and prescribed the right antibiotics for her illness. I am very satisfied and grateful with their professionalism. I didn’t have the same experience with the one on Wade Hampton Road. Sadly , it was the opposite experience over there.
-
December 2023 by John Harrington
10. Your staff were all very professional and pleasant. From the receptionist to the Nurse to the Nurse Practitioner and the X-ray technician they were excellent Just thanks for being kind and pleasant
-
December 2023 by Vilma G
I don't know their names, but they were both sitting at the receptionist's desk. I was having trouble with my grandboy's Medicaid insurance, but this woman helped me and was very patient. She never gave up, but she continued to look for other ways to find my grandboy's insurance information, so I don't have to pay and both will be seen by the NP. The other woman was also very kind to just have the authorization emailed to her, so my boys can be treated today. They were very kind, knowledgeable, patient, and very helpful. I truly appreciated it with all my heart. Thank you.
-
December 2023 by Ann Hutchins
Was very anxious but everyone from the front desk to the nurse practitioner was so kind, caring, and professional. Put my mind at ease, clear instructions, and took extra time to listen to my concerns. Everyone needs this type of compassion.
