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February 2024 by Mackeypoo!
Reserved me 12 ft box truck 10 days in advance. Everything went well except the website didn't tell me about the $150 deposit. Not the stores fault. The truck was shockingly a really nice truck with only 60k miles. Seems like a lot of you guys reserved online same day and didn't call to confirm. Plan better.
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December 2023 by Cole
Falling in line with other reviews here but I will never use Budget for a rental again. I reserved a moving truck, drove 25 minutes up to the business and was told they were being reserved for FedEx this time of year. Multiple trucks in the lot, I had a reservation but they said no. I was later charged $75 on my card for a "no show" fee. U-Haul was painless and the one I chose had nice employees. Everything about Budget feels like it won't exist in another 10 years.
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September 2023 by Lana Darcy
Reserved a truck and went to pick it up and they had no trucks. They lied and said they had called several times. I had one missed call with no message left. I tried returning that call and got the main budget line not the individual store. I had to scramble last minute to find a truck rental.
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August 2023 by Nisa Y.
They steal your money don't use this rental place. They have horrible customer service . It's disgusting and horrible service. They steal your money ! Beware
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April 2023 by Birame Seye
I rented a truck 4/13/22 to be returned on 4/15/22. I returned the truck 4/16/22 and was charged for 2 extra weeks worth of usage. I spoke with a manager who advised the charges would be reversed and I would only pay for what I used. I have a receipt for that.I go to rent a truck today and was advised I cannot because I have $1000 collection with budget.Now I have to dispute with the company and get a lawyer. Budget is not worth the headache.
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July 2022 by Adam Drake
Me: Hi, I'm here to pick up my reserved 12' box truck.Associate: Yeah, I'm sorry we don't have any here.Me: But I have a reservation and a confirmation number.Associate: Our system takes unlimited reservations.Me: What???Associate: I'm really sorry. This is my least favorite part of the job.Me: This happens all the time?Associate: All the time.Me: What???Associate: You can call back in the morning and there's a chance we'll have something.Me: I have things to do. That's why I reserved a truck.It's 2022. I don't understand how this company is still in business.
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June 2022 by Linda K.
I called customer service about an extra charge I received on my CC. The man said they will refund back to my account and said it will take 3-5 business days...after 2 wks have gone by and no credit back I called again. Today I spoke with YOVON #38545.....The most rude customer service agent ever and continued to say I was being charged for an extra day! The car was returned ON TIME no extra day, with a full tank of gas. He continued to argue so I will be disputing this with my bank and warn people to Beware of Budget on Woodruff road in Greenville. They are rude and horrible if you have a problem like an extra charge on your bill!! If there was a ZERO star rating thats what I would give them.
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April 2022 by Bama T.
Had a great experience returning a car here. We ran into traffic slowdown due to an accident, and were concerned about turning it in on time. They were very helpful over the phone, and courteous in person. I would definitely use them again.
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February 2022 by Dave P.
Arrived around 8:00 PM on a Thursday night. The gentlemen checking me in at the desk was very polite and welcoming. Made it very easy to check in. I got the car, a small Toyota RAV4, but was a little disappointed because the dash was filthy and the washer fluid light on. I didn't notice the dash until the next morning because it was dark and the interior lights didn't work. Otherwise the car was fine. The check-in guy was nice and friendly also. Not the end of the world, but you expect a little more. I will probably try another rental agency next time.
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January 2022 by Angela T.
Great service; they made it easy!!! GSP Airport location! Great service; they made it easy!!! GSP Airport location!
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October 2021 by Rachel Lambert
We reserved a 12' box truck online. When we got there to pick it up, we were told that even though the website lets you reserve a 12', they don't actually rent out the 12' box trucks. But according to them, no big deal since they would upgrade us to the 16' box truck for "no additional cost". Except it was an additional cost... Most insurance will cover your rental vehicle if it's under 10,000 lbs (which the 12' box truck is). But the 16 ft truck is 11,500 lbs, so it's not covered by insurance. So between the $80 we had to pay for their insurance and the increased fuel cost for a heavier vehicle, it was not the same price. So, if you need a 12' box truck, beware that they will not give you one. However, if you need a 16' box truck, I guess you can just reserve the 12' truck and get upgraded for "free" to get it at a lower daily rental cost.
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September 2021 by Ashley Worrel
Went all the way there and they told us they didn't have anything available after we had a reservation
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August 2021 by Kenneth Webb
Tony and crew are the best and they go above and beyond to take care of the customers!!!
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July 2021 by Paula D Phillips
No place has a cargo van to look at before renting & not one person approached us while on site to see if they could help.
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January 2021 by william roberts
Made a reservation online only to be called this morning to tell me they are sold out of trucks. Not a good way to do business at all. Will not use in the future.