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December 2023 by Audrey
Went to Carolinas Telco Federal Credit Union on Woodruff Road in Greenville to report the death of my mom. I was promptly greeted by Lessie, a very knowledgeable teller. She was able to address all my concerns, questions and even sent me a follow up email. Thank you Lessie for your professionalism and for helping to make this difficult process easier.
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July 2023 by Matthew Beam
I recently worked with the Greenville branch regarding a new car loan. Ericka and Candice were extremely helpful throughout the loan application, underwriting, and closing process. They were on top of it each step of the way, not to mention both provided great customer service. Thanks again for the time and effort on the loan, I look forward to working with you both in the future!
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February 2023 by Moon Beaver
I've been banking with CTELCO for years and haven't felt the need to review anyone before. Don't get me wrong, most everyone has been great, especially Amanda Ward with my car loan, but I gotta hand it to Candice Cobb, she was fantastic! I went into the conversation with a vague understanding of how a home equity line works; maybe a a GED level, to a bachelor's degree of understanding by the end of it. That was by far the most informative conversation that I've ever had with a banker. Hats off to Candice, thanks so much! A+++
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September 2022 by Kevin
5 star feedback all the way from top to bottom, I literally just signed up with this credit union, did an auto loan with them, Ericka met me at the dealership to have me sign a POA, that way I did not have to go to the bank afterwards. I've never left feed back on any bank in my life before but this credit union deserves it. Candice made sure to stay on top of everything from the beginning to the end, I had to order my new car, so I got approved before my car showed up 30 days later and Candice would just check in with me every once in a while to make sure everything was ok. Can't tell me anything different about this bank, great job to the people that work here.
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July 2022 by Marta Wherren
Once again, the ladies at Carolinas Telco went above and beyond to make my loan/car buying experience a quick and easy one! Made more challenging by an out of state purchase, they were knowledgeable and available for me every step of the way. And of course the rates absolutely cannot be beat! Thank you!!
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July 2022 by Julie Batson
CTFCU is amazing to work with! They have made the processes of applying for loans easy and are always quick to answer any questions we may have. Ericka is SO friendly and knowledgeable!
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July 2022 by Cassidy Brown
I really enjoyed working with Candice. Buying a car can be stressful but she made the process easy and was determined to get me taken care of! Thank you so much for all your help Candice!
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July 2022 by Robert Schmidt
Great service, was able to get our car refinanced and a personal. Was straight forward and helpful!
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June 2022 by Jessica Woods
I have always been very impressed with the service and kindness I have received at CTFCU! My latest interaction with Ericka, service representative, is the reason I'm writing this review.I applied for a loan on a Friday afternoon and asked if there was any way I could have access to those funds on the same day. Ericka did just that! I was extremely impressed with her doing the "extra" for me. She went above and beyond. These are the types of things that happen at CTFCU because customer service is important to them.
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June 2022 by N T
Awful customer service!I was on my way into the branch when Ericka let me know they were closing soon. I told her I was right around the corner and it was 10 minutes till 5:00 approximately and they close at 5:30.Then while sitting with Ericka going over an application, she told me that I needed to call the credit bureau to unfreeze my account. When I asked her if I could call from there she again indicated they would be closing soon and at that point there was more than 20 minutes until closing.I complained to the manager Candice and was surprised at her laissez-faire attitude as well.It's amazing to me ALL of these people seem to just want to run out the door even almost an hour early. With no care for customer service from my perspective.
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April 2022 by Shantell Bradford
All the ladies at this branch are amazing! Great Customer services and always smiling..
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March 2022 by Nora Stepp
I can't describe how helpful Candice, Ericka, and her associates were to me and closing of my dream vehicle. The interest rate was incredibly reasonable, but the expertise made everything quick and easy. Thank you all! I will be driving from NC to bank here!
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March 2022 by Demtrick
Ericka helped me with refinancing my car and let me know all my options and made my experience fast and easy id 1000% recommend coming here over anywhere else i have been
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October 2021 by Chaunta Rice
The staff here is always cheerful and willing to help!!!All the staff deserve a raise!!!! Glad to be a member at this Columbia branch
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October 2021 by William Noblet
I had a great experience dealing with Teresa at the Woodruff Rd branch. If you are looking for a credit union I highly recommend Carolinas Telco.
