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March 2024 by It's Dad
Hey there, fellow ice cream lovers! I'm here to tell you about my experience at Cold Stone Creamery on Woodruff Road, where I took my family for a sweet treat last weekend. Let me tell you, it was a blast!First of all, the staff was super friendly and helpful. They greeted us with a smile and offered us samples of their delicious flavors. They also explained how their signature creations work: you choose your ice cream base, then add any mix-ins you want, and they blend it all together on a frozen stone. Sounds cool, right?Well, it gets cooler. You can also create your own custom creation, or choose from their ready-made options. They have something for everyone: classic, adventurous, fruity, nutty, chocolaty, you name it. They even have some seasonal specials, like pumpkin pie and peppermint bark. Yum!My wife went for the cake batter ice cream with brownies and fudge. My son picked the chocolate ice cream with Oreos and M&M's. My daughter chose the strawberry ice cream with gummy bears and sprinkles. And I, being the dad joke master that I am, ordered the vanilla ice cream with bacon and maple syrup. Hey, don't knock it till you try it!We watched in awe as they prepared our creations, chopping, mixing, and scooping with skill and flair. They even sang a little song when we tipped them. How fun is that?We took our ice cream to a table and dug in. Wow, was it good! The ice cream was rich and creamy, the mix-ins were fresh and tasty, and the portions were generous. We all enjoyed our choices, even mine. Trust me, bacon and ice cream go together like peanut butter and jelly. Don't believe me? Ask my wife, she stole a bite!We had a great time at Cold Stone Creamery, and we'll definitely be back. It's a perfect place to go with your family, friends, or even by yourself. You'll find something you love, and have a lot of fun along the way. So, what are you waiting for? Go to Cold Stone Creamery on Woodruff Road today, and tell them that DAD sent you!
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February 2024 by naty vasquez
literally the best ice cream i’ve ever had. my boyfriend brought me to Coldstone for the first time ever, and l recommend 100%!! 10/10!!! workers were so welcoming and some girl was explaining to me how the pricing works and kinda informing me about the place since it was my first time! very nice. l will definitely be coming back soon and place was so organized & clean. if you’re looking for ice cream, this is your place!!! they got it all!!
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February 2024 by Maegan Sullivan
We've stopped here a few times and the last couple of times the customer service has been lacking. Tonight my son's milkshake wasn't even filled adequately based off of prior visits and for the price I paid.
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February 2024 by feedot
Decent ice cream but poorly stuffed, have to even hire folks that don't know their gender.
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January 2024 by Austin Knight
Very good, strawberry banana smoothie was
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December 2023 by Brandon’s Corner
Was walking in an hour before close but instantly walked out because the boy behind the register gave us a dirty look when we walked in. BAD customer service and hospitality.
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October 2023 by Jamma
This was my 1st visit to a Cold Stone Creamery. I seriously don't know what all the hype is about. I got the cheesecake fantasy, large waffle cone. Honestly, I would have rather had Ben & Jerry's Strawberry Cheesecake ice cream from the local grocery store. It's tastier & not as expensive. When someone put money in the tip jar, all the workers chimed in and sang a little ditty about getting a tip = VERY TACKY!Quite long wait in line and over priced.
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October 2023 by Brock Tuttle
Ice cream soup. The teenagers working don’t give a damn. None of the ingredients were chopped at all. It took them 7 seconds to make it.
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August 2023 by Ashely Blanton
the worker who served me had a bad attitude and didn’t switch out the scoops or sanitize in between orders so my order ended up filled with walnuts, which i’m allergic to. i ordered nut free, and i thought proper sanitation practices would prevent this from happening, but it did anyway. 0/10, do NOT recommend.
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August 2023 by Linda W.
My first, long-awaited experience with this luscious treat. Cold, creamy sweetness full of flavor. Friendly, personable staff in a warm welcoming atmosphere. I'm hooked on the salted caramel!
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April 2023 by Santosh Rajput
I always had good experience at this store except on this Thursday night. I went here to buy gift cards for my kid’s birthday party, asked cashier that I have to buy gift cards for my kid’s birthday party return gifts, 15 cards loaded with 10 dollars each to which she replied that she can issue maximum of 20 dollars gift cards only. I rechecked with her to confirm as I have seen people giving store bought gift cards as return gifts but she again mentioned that it’s our policy to give each person maximum of 20 dollars gift cards only from store and asked me to order online and collect e-gift cards instead. As she mentioned it’s a policy, I left without asking to talk with manager and purchased gift cards from nearby pizza store as birthday was on next day.After reaching home, I checked online about Cold Stone Creamery’s gift cards policy and it is clearly mentioned that gift cards can be purchased at store with the amount ranging from 3 dollars to 250 dollars. Not sure why she was insisting to give maximum 20 dollars gift cards only to a person. My kid really wanted to give his friends cold stone creamery gift cards but was denied of this joy and I had no answer to explain to him. I am putting this review so that Owner/Manager can check on this and no other family has to suffer.Date & Time of visit : 6th April 8:30 PM
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January 2023 by Lindsey Edens
If you like coffee, go for 1 scoop coffee and 1 scoop sweet cream. I have them add small sprinkle of mini chocolate chips for crunch. Sweet cream is my absolute favorite.
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January 2023 by Unhappy C.
The ice cream is always great (if overpriced). However, when trying to use a coupon specific for this location, the staff refused it's validity and basically accused us of having a "fake coupon." Highly disappointed.
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January 2023 by Katherine D.
Best Ice Cream out there, love all the choices, especially love the chocolate dipped waffle bowls.
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December 2022 by Brooke Turner
I am truly appalled by the Christmas decorations at this location. My children were in tears because the lack of consideration for the the Jewish community. Considering the six days of Hanukkah approaching us, no candles?!?????!?? DISGUSTING. The only thing that will make me return to this facility is Reagan Hunts OUTSTANDING understanding of my concern of the disrespect to my religion!
