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January 2024 by Sabrina Loftis
Do Not buy anything from here. I made that mistake the warranty sounds good but they don't honor it. My vehicle has been in the shop since Dec. 13 and they haven't even ordered the transmission yet.I had the vehicle since July 2022 5 1/2 months it's been in the shop twice. Once for a bad wheel bearing and now for a transmission. They tell you they will loan you a car to drive until your vehicle tears up and they say sorry we don't do that anymore.
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September 2023 by Doug R
In the month and a half we have owned our SUV, we have had to buy 4 new tires, because we had no tread life when purchased, and today a new battery.... You would think after finance charges and that being a grand total of over $23,000 to pay off, that these things would be taken care of prior to sale. I mentioned the tires on the lot and got no positive response.....As South Carolina has no inspection requirements, you would think they would replace tires as a safety issue. The markings on the battery was 2010, and that speaks for itself. The check engine light came on and mechanic says all dealers reset and it last about 5000 miles. mechanic said battery may have been reconditioned or charged to get extra life.....moral of story...sell quality autos if you are going to charge 6 X's the retail price. I must say that the vehicle was immaculate inside and out, and runs great.
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September 2023 by Jessica Grimes
We had a very pleasant experience with Family Auto of White Horse Road. Blaze was a joy to work with, very knowledgeable and kind. As well as all the other staff. They did not speak in a way that left us feeling rushed or overwhelmed at this specific location. The office was very clean and so was the truck we bought. We would definitely choose them again in the near future.
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September 2023 by Ceira Peterson
I have never even stepped foot in this place but I’m giving it 5 stars because miss tony who helped me over the phone was absolutely AMAZING!!!!!!! She was kind sweet and patient with all of the questions I had. She needa raise❤️
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August 2023 by Airilee Parker
I DO NOT recommend Family Auto White Horse Rd!I purchased my vehicle in December of '22 and have needed to get SEVERAL repairs done, to an extreme of replacing the motor to a simple loose wire connection.Unfortunately while my vehicle was gone for a MONTH being repaired I missed 1 payment....today the finance department not only decided to try and run my debit card a day early, it was also done without my consent!The warranty package is the only good thing a customer will truly obtain here....trust me you're going to need it!
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August 2023 by Dat Boi T
Josh was very helpful. I recommend everyone to get your car from here. They have very reliable cars .friendly service. They made me feel like family.
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August 2023 by Brandy Bennett
They deserve 0 stars if I could give it. We had my daughters car for 4 days before she noticed there were issues. And when they took it to be fixed they said they “couldn’t find the problem” and it remained. A gas leak? You can’t find the gas leak, because we can sure smell it. It was missing mirrors. And there were key scratches all over the outside. The car wasnt in the best cosmetic condition. And we didn’t fuss too much. But, we soon learned the overall car was just in terrible condition. Far too overpriced for a piece of junk on its last legs. They take advantage of the fact they are a “low/bad credit” company and sell cars that they are fully aware have plenty of mechanical issues. They even had the audacity to ask her to keep it. No thank you. DONT SHOP HERE! DONT DO IT!
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August 2023 by Jasmine Hall
!!!NO STARS SHOULD BE GIVEN!!!I do not recommend this Family Auto...They only cover certain parts on the warranty..They will only fix what is covered when that's not the problem...It's like putting a band aid on the car just so you will pay your payment..Payment are just ridiculous for the LEMON CARS that they have..I will VOLUNTARILY give my keys back to this company,,YES THEY DO DELETE THE HONEST/BAD REVIEWS>>>
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August 2023 by Blaze Mims
Josh was a great salesman!!! And Blaze was very helpful with information on the car I was purchasing . Staff is very friendly and nice
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August 2023 by Kurby Price
this company is a joke. The warranty they talk about only adds 3k to your price for nothing.. management is a joke.. overall there all just trash talkers selling JUNK vehicles for numbers I DO NOT RECOMMEND AND HIGHLY ADVISE TO STAY CLEAR!
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August 2023 by Gerald Ackert
Fast friendly and worked with me on a vehicle down payment and insurance rode off same day. Josh was amazing and professional.
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July 2023 by monique mahone
Josh at Family Auto is absolutely amazing. He made the process fun and easy! Ask for Josh!!!!
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July 2023 by Chris Edwards
Josh is a great guy helped me and my family get into a nice jeep
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July 2023 by Erin Evans
I brought a car with them back in February of this year and it was driving fine and everything and a week after I had it I had to put it into the shop and I got it back out and in April the transmission and a couple more things went out so it was in the shop for a month and I got it out again and the transmission is still messed up like before so neither the car lot or the body shop did there job right and I will never buy a car from them again
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July 2023 by Joshua Saylors
Family of auto of white horse road was very helpful with me and helped me leave with a vehicle. The salesman Josh was a great guy and very patient with me and was helpful to me as well. An awesome and terrific guy. Make sure you come see him at family auto of white horse and I promise you won’t regret coming to see them. If you come see him tell him I referred you. My name is Josh as well. Their located in Greenville sc on white horse rd.
