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December 2023 by Britany Hatton
Returned a pair of shoes and service was quick and easy great place to shop the hole mall
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November 2023 by Jane Hudek
I dont even care that they refused my return.The employees were mean and hatful. Renee and liz laughed at me and mocked me, thanks for that, ruined my day. I hope they never have to be humiliated like they humiliated me. Pretty cruel. Maybe next time try, "hey, sorry about this, but our system doesnt handle quad pay returns well, can i get you in contact with our customer service?"Definitely recommend any store other than this place.
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November 2023 by Levi Hodges
Maybe it’s me but I’m not a fan of this particular location I’ve been to a couple of JD Sports this is not it! Very uncomfortable experience please reformat employee customer care skills!
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September 2023 by K
This store provided me terrible customer service. I went in to exchange shoes for a bigger size and no one greeted me or offered help. The guy at the register looked very irritated when I said I needed to exchange for a bigger size. Didn’t seem like he wanted to help me at all. He would not take the shoes back because he said that they had already been worn. But in reality, they sold me used shoes to begin with. I will NOT be shopping at JD sports again, I highly do NOT recommend.
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July 2023 by Shane Rumsey
First time customer here! I experienced a friendly staff as well as having a fresh, complete line of top notch sneakers! The lady at the register was so helpful and thorough! I'll be back very soon.
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July 2023 by Stephen Whitner
Worst experience EVER!!! Manager was super RUDE b/c THEY mailed me some scuffed up dirty shoes…accused me of wearing the shoes and refused to refund my money in store….hire some new folks ASAP!!
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July 2023 by Michael Kelly
One of the few stores that gives out exclusive access fairly for the most hyped releases. They are always on the ball and get you in and out quickly on release days, never a wait or any free for all madness. Has quickly become my go-to store for sneaker releases giving me the best odds of getting the shoe I want
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March 2023 by LuvLove Dunegan
Customer Service sucks I stay across the street and rather drive to Spartanburg cause their Customer Service is always on point ...workers standing around doing nothing and not greeting their customers.... didn't like my experience there ? at all ...
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February 2023 by Laney Bruce
Assistant manager Renee was not helpful at all. Everytime I try to use Klarna in this store it does not work in the system there but comes off my card. Renee explained to me that it’s a constant issue. I asked her if she would call and report it so the company was aware of the inconvenience Klarna was causing customers. If problems arent reported upper management will never know. She did not understand this request. She does not have enough understanding to be a manager. I came back in and returned Items after Klarna charged me 4 times for the same payment. Then used Afterpay with no issues. Malik was great and the only reason I continued the purchase. Devill was able to direct me in the appropriate way and assist Malik to make sure I stayed a customer. If devill is the one deescalating situations and the go to for other employees when they need help why is he not the manager?
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January 2023 by Elijah Austin
Was told I won a raffle but they gave my shoes away! Truly disappointed that the headquarters didn’t offer any solution for this situation or go about it in a precessional manner! I will no longer be participating in their rewards program or be a returning customer because of my experience in dealing with all of this!
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December 2022 by Jason Shipley
Went to JDs tonight. They have a great selection of Air Force 1 Nike shoes for my son. The service was great considering how busy they were. We will be back.
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November 2022 by L Murray
This seems to be the only sneaker store in the mall that carries a good selection of styles and sizes in house. App wouldn't work for us to get our discount but service was friendly.
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August 2022 by Kc Thompson
Ever sense finish line switched to JD sports the customer service has gone down hill extremely none of the employees put forth any effort to help you and on top of that you can’t even tell who works for the company or if it’s just another customer all the employees look and act miserable. Also if you call to see if they have something in stock before you make that trip they will not help you out 5 star store front with a McDonalds service.
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August 2022 by Laura Carpenter
NOT RECOMMENDED!!!Went in , wanted to try on some shoes....no one around, this Mall was very busy and 4 or 5 employees were just standing talking to each other and on their cell phone. I went up to them and asked them if they worked there and they all looked at me with an attitude and the the female that said yes, looked at her coworkers and another heavy set female asked what I needed, when I told her we wanted to try on a shoe, she asked which one, she didn't even move from where she was standing, I had to walk over to get the shoe , walk back to her and then she asked what size she rolled her eyes and went to get the shoes, then just handed it to me without asking anything else....never came back to check on us. All those employees had terrible attitudes. NOT RECOMMENDED!!!
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June 2022 by Mario Maldonado
Best shoe store in the mall. The staff here is knowledgeable about all the products they have and the releases coming out. They are all so quick to help anyone in need and they make the shopping experience so enjoyable. JD is now my go to!
