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January 2024 by Beth Lamb
1st time visit to Hales. At the recommendation of a friend we dropped off a Rolex watch for repair. The staff were professional, respectful and friendly. Beautiful space!
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December 2023 by Ami Hinkle
I had a terrible experience. I left my wedding ring to be reset and was told the designs would be ready by the end of the week. I understood the holidays may slow them down so after 2 weeks I called and asked about the designs. I was told they would be ready the next Monday and was promised a phone call with an update. I finally called in Wednesday morning but was told Mary Alice was busy but would return my call. I had to call again and Mary Alice promised, again, that the designs would be ready the following Monday and she would call me. After not hearing anything, I just went and picked up my original rings.I expected more from Hale’s since they have been in business for so long. Why not just be honest? I will definitely not go back and will let my friends and family know about my terrible experience.
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November 2023 by Donna B
Hales is the most professional, service oriented jeweler in the upstate. I wouldn’t think of going anywhere else. They have appraised pieces for us, replaced watch batteries and helped us resize rings.A professional staff, always friendly and helpful.
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November 2023 by Ruby Smith
My fiancé and I picked out my engagement ring at Hales last summer and we just picked out my wedding band last weekend! I have also had a family heirloom ring resized recently. Everyone at Hales is always so helpful, kind and knowledgable! I could not be happier with all of our experiences we have had at Hales. Thank you!
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October 2023 by L Trujillo
Thank you to Shannon and her staff for assisting my husband and I in attaining the watches of our dreams! The level of professionalism and customer service at this official Rolex jeweler deserves much more than five stars. This will be the only boutique we will consider for our future purchases.
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October 2023 by Kyle Kilmer
First time visiting and met with Mary Alice, Very pleasant to do business with. I was looking to get my watch resized, She took the time to explain everything and made sure it fit after a few adjustments. Didn't meet the watch repair person, but they were very quick to made the adjustments. Tried on a few items while we waited, and talked about some upcoming plans. Will return soon. Best customer service I had anywhere in a long time.
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September 2023 by Larry W.
Purchased pearl necklace and earrings for wife. After examining them more closely at home and realizing the poor quality we returned them the next day. Also had watch battery replaced and it started getting moisture in it immediately.
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August 2023 by Farhan Baloch
Steven is just awesome! He got me and my wife the timepieces we have both been waiting for since 2020! We really appreciate it. We love to shop at Hales. Met the owner as well he is a gentleman! Love doing business with Hales! Everyone at Hales are very professional and friendly… Y’all are the best! Cant wait to get my other requests, hopefully soon. Thank you Steven and God Bless!
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August 2023 by S B
My husband and I ordered wrong ring size from another establishment. He drove all over Greenville trying to find someone to resize. Everyone said they couldn’t. This place did it in a heart beat thank you.Will come here for our ring upgrades thank you.
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August 2023 by Bailey M
I picked up my dream Datejust this past weekend at Hale's Jewelers. All of the staff here are exceptionally kind. They treat every customer like family. Steven was an incredible business partner in this process and from the first time we met, his customer service was highly professional. To be able to get a Rolex on my wrist within several months while at the same time being a first time customer was very impressive to me. I am looking forward to purchasing another watch from Hale's when I have the opportunity. I would recommend Hale's as the best Rolex AD in the state of SC. For me, it is well worth the drive from Columbia. 5/5 stars, no question.
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July 2023 by Farhan Riaz
Steven is just awesome! He got me and my wife the timepieces we have both been waiting for since 2020! We really appreciate it. We love to shop at Hales. Met the owner as well he is a gentleman! Love doing business with Hales! Everyone at Hales are very professional and friendly… Y’all are the best! Cant wait to get my other requests, hopefully soon. Thank you Steven and God Bless!
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July 2023 by Eddie Garro
I absolutely love my piece that was custom made at Hale’s! When I visited Hale’s and spoke with Sophia she told me they would make a beautiful one of a kind piece and she delivered! I love my ring and it means so very much to me. I would highly recommend visiting Hale’s and working with Sophia as she can guide you with confidence on your next piece.
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July 2023 by Karen Gutierrez
I felt so appreciated and heard as a client which is very rare as someone that is young. Stephanie was incredible and continues to be. I bought my engagement wedding bands here and a couple of watches, will continue to buy from here for many years to come. They have exceptional customer service and a wide selection of jewelry. 10/10
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July 2023 by G
Such a great experience! Beautiful store and great customer service. I stopped by with my dad to check out some watches and I was helped by Mary Alice. She was patient, attentive and super caring. A truly amazing asset to your team. If you ever stop by she's your go to!
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June 2023 by Dennis Kapanzhi
So happy we found this place! My girlfriend and I have been looking for rings and we've looked at several local places and came across Hale's. Russ helped us out and after looking all over at other places, he helped us find exactly what we wanted! Super friendly and he knew how to help us within our budget. My girlfriend found her ring immediately and Russ helped us out with the stone and got it for us in a few weeks. So happy we decided to come here instead of anywhere else. There is something for everyone here and they will absolutely help you get what you need! Thank you Russ and thank you Hale's for an unforgettable experience!