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March 2024 by Archell Reid
I ordered my daughter some shoes they came last night and I ordered the wrong size tried to exchange them in store a skinny lady said the shoe was dirty in the inside but exchange one pair but not the other when they came together . Her attitude was not nice but I took them to another hibetts and they exchange them . This store has the worst customer service I will never shop in this particular store again.
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March 2024 by Jennifer Maitland
Best place to get the newest brand name shoes.
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February 2024 by Kelli Dodgens-Farr
Didn’t have what items it said it did online
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February 2024 by Mia Hawthorne
As I’m walking out the store typing this the customer service here is terrible today. Everyone standing around on their phones texting and talking do better
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January 2024 by mary mack
kind acourteous and helpful
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January 2024 by Courtney Smith
I wish I could leave no stars the entire staff was awful nobody wanted to help I asked 2 store associates for assistance the first one I asked for help answered one question and walked away no one asked if I needed help with anything everyone remained behind the counter I asked a female associate for a certain size and instead of her coming over to talk to me she yells across the floor I would have thought me walking around the store looking lost would prompt someone to ask if I needed help clearly I was wrong it was a terrible customer experience I will never go back and the selection of shoes was very slim. I wish these companies hire people that actually care.??♀️
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January 2024 by Markia
01/14/2024 review I come in here all the time & whenever the men work they are helpful, the lady with the long lashes and the curly wig has go to be the rudest customer service person. I know next time I see her to just turn around & wait on the men. I asked her did she find one of the shoes she pointed to the floor and gave me a look. How was I supposed to know? And why put my shoes on the floor & not the counter. I asked her about multiple shoes and sizes every single time she had an attitude. I just settled on some because she definitely didn’t want to do what they pay her to do. I’m not going to stop coming I just know when to come.
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January 2024 by Cynthia Rox
I love the sale person there they.greet me and know my name
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January 2024 by Latoya Evans
My favorite shoe store!
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January 2024 by Doctor
They are so busy and still take time for me when I was there.
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December 2023 by Nastassia Diaz
I ordered a pair of shoes and only received one shoe. ? called the customer service line for them to tell me they would send a return label. To just receive an email after a week to tell me to take it back to the store I ordered the shoe from. Not a good experience at all !! Definitely need to do better!!
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December 2023 by Roman Henry
This store is a joke and their customer service is a joke. They called to confirm my order from the store for pick up. Only for them to cancel my order so i go to the store. Tell me why i asked to try-on the same shoe i order same size and all but they keep canceling my order while im right there obvlious to who i am so if you have the shoe right there in store for me to try-on but you keep canceling my order because they do not want to honor the price that i paied online to pick up in store. I wont be shopping here anymore. 4TH ORDER TO BE F'd OVER ON IN TWO WEEKS MY MONEY IS GOOD BUT WONT BE SPENDING HERE ANYMORE
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December 2023 by Will Iven
The socks you sold us to go with the shoes we bought were to small and you would not allow us to return them or offer an exchange. 30 bucks down the drain.
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December 2023 by Richard Henry
Terrible they keep canceling my orders they even called to confirm my orders are not fraud. Still manages to cancel my order
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October 2023 by Tomas Serrano
Jessica was great, You need more people like her.
