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February 2024 by Karyna Bolta
They messed up my filing and no one ever contacted me. Do not waste your time go somewhere else where their staff will take care of you and do the right thing.
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April 2023 by Christine Adams
Friendly staff and saved me $1K with choosing the best way to file for my situation (multiple states, etc.). Tatiana was very helpful and knowledgeable and I will definitely come back next year to get my taxes done again.
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March 2023 by StraightScoop ..
It is unfortunate H&R Block's (Laurens Rd., Greenville, SC) complete disregard for my requests for help have left me to the point of posting this review.My problem began with "Adjustments to Income" errors received from the downloadable H&R Block tax preparation software. After 4.5 hours speaking with "Toll-free Support" I was finally assigned a formal CASE Number and referred (by phone appointment) to the local Greenville, SC office for further assistance.A representative from the local office (Tat... M.) called at the appointed time and after a brief description of my issues, I can proffer my conclusions from the first half of that call: 1). (Tat... M.) clearly was wrong about the maximum IRA deduction of $6000 for a filer aged 63. She was adamant (after three requests for clarification) that $6000 was the maximum contribution for anyone under 65. The current maximum is actually $7000 for filers age 50 or older. (Tat... M.) was also unsure about the difference between earned income and passive income. She was just WRONG. And something like this (IRA deduction/Age Limitations) isn't an oversight ... it's bad training.The second half of the appointment was a greater disappointment. She informed me she wasn't "on the same Online system" as the software and couldn't help with what I was "seeing". I reminded her that despite any differences in "software" or process, all government forms and worksheets were IDENTICAL and therefor not really an issue. I repeatedly offered to forward her PDFs of whatever forms were needed. She ignored my requests, choosing instead to "do additional research on IRAs" and she would call me back in an hour. She did not call as she indicated.After a two hour wait, I called their office and left a message requesting a return call. What I recieved was an e-mail at the end of the day with useless IRA details obtained from a quick Internet search (duh). One additional e-mail exchange was of no value in moving forward (sufficiently) to a point where they were actually looking at something. During this entire process, (Tat... M.) never asked any productive questions whatsoever and decidedly avoided any relevant information or content I tried to offer.By the way, my tax return was not an itemized return, thus not terribly complex. The office clearly did not want to investigate the CASE (details) already documented by the Toll-Free referral group.Realizing that each tax-filing case is unique, I can't speak to the overall skill-sets or competence held by the office staff, in general. That would be unfair. But it is more than reasonable to comment on the one clerk (Tat... M.). Quality of customer care extended? Single word: "Abysmal". Regarding the ability to set customer expectations? Single word: "None". Regarding minimal knowledge-based skills displayed (see above)? Single word: "Poor". Another way of putting it ... The clerk was in no way ready for "Prime-Time".Evidenced by my interaction with the single clerk, the Greenville H&R Block office would be unable to provide timely assistance, accurate information or a work product I could have confidence in. However, as noted by other Google reviews, customer opinions will vary.
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March 2023 by fsfsci
Positive comments (at Google Reviews) notwithstanding, it is unfortunate H&R Block's (Greenville, SC) complete disregard for my requests for help have left me to the point of posting this review.My problem began with "Adjustments to Income" errors received from the downloadable H&R Block tax preparation software. After 4.5 hours speaking with "Toll-free Support" I was finally assigned a formal CASE Number and referred (by phone appointment) to the local Greenville, SC office for further assistance.A representative from the local office (Tat... M.) called at the appointed time and after a brief description of my issues, I can proffer my conclusions from the first half of that call: 1). (Tat... M.) clearly was wrong about the maximum IRA deduction of $6000 for a filer aged 63. She was adamant (after three requests for clarification) that $6000 was the maximum contribution for anyone under 65. The current maximum is actually $7000 for filers age 50 or older. (Tat... M.) was also unsure about the difference between earned income and passive income. These two factors are likely two huge red flags regarding her qualifications to assist with tax filers.The second half of the appointment was an greater disappointment. She informed me she wasn't "on the same Online system" as the software and couldn't help with what I was "seeing". I reminded her that despite any differences in "software" or process, all government forms and worksheets were IDENTICAL and therefor not really an issue. I repeatedly offered to forward her PDFs of whatever forms were needed. She ignored my requests, choosing instead to "do additional research on IRAs" and she would "call back in an hour". She did not call as she indicated.After a two hour wait, I called their office and left a message requesting a return call. What I recieved was an e-mail at the end of the day with useless IRA details obtained from a quick Internet search (duh). One additional e-mail exchange was of no value in moving forward (sufficiently) to a point where they were actually looking at something. During this entire process, (Tat... M.) never asked any productive questions whatsoever and decidedly avoided any relevant information or content I tried to offer.By the way, the tax return itself is not an itemized return, thus not terribly complex. The office clearly did not want to investigate the CASE (details) previously documented by the Toll-Free referral group.Realizing that each tax-filing case is unique, I can't speak to the overall skill-sets or competence held by the office staff, in general. That would be unfair. But it is more than reasonable to comment on the one clerk (Tat... M.). Quality of customer care extended? Single word: "Abysmal". Regarding the ability to set customer expectations? Single word: "None". Regarding minimal knowledge-based skills displayed (see above)? Single word: "Poor". Another way of putting it ... The clerk was in no way ready for "Prime-Time".Evidenced by my interaction with the single clerk, the Greenville H&R Block office would be unable to provide timely assistance, accurate information or a work product I could have confidence in. However, as noted by other Google reviews, customer opinions will vary.
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March 2023 by Robert Dorazio
Used them in 2021. They did a terrible job. Kept having to call to find out what was happening, never returned call. Finally had to speak to manager, who managed to get them finished in days, after 3-4 weeks of chasing them. I am completely un-confident they did a good job. Fees where very high for simple form. Now this year, they keep spamming me appointment messages for appointments I have not made. I unsubscribed twice and they keep coming. So higher than comparable taxes, very high fees, and annoying spamming. Very happy to be done with them.
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February 2023 by Vanessa Morse
Patricia was great! Very friendly and even gave tips to help in the future!
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May 2022 by Miranda
Because Pat George is an excellent Tax Pro! She has the experience, knowledge, and passion necessary to provide fabulous services to her clients. She works extremely hard and is not recognized nearly enough for all of her skill and talent.
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May 2022 by Miranda Gatlin
Because Pat George is an excellent Tax Pro! She has the experience, knowledge, and passion necessary to provide fabulous services to her clients. She works extremely hard and is not recognized nearly enough for all of her skill and talent.
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May 2022 by Cpl Willi
Everytime i come in it's always been easy and professional. Not afraid to tell you the good or the bad and will always help you and explain things to you
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May 2022 by Ronnie Hill
Great service and willing to explain the entire tax process
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March 2022 by Jacob Rykoskey
“Walk-ins welcome” - false. Will let you sit there with no update for hours and then state they are leaving when they close. Would never go back.
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February 2022 by Lucy ann Hrmn
We ran into some cliches but was solved with ease.I would recommend mrs.Roberta woods to do my friends and family's tax for them.Thumbs Up.great job......
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February 2022 by Micheal Rice
I've been going here for years and I'm happy with my results everytime
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February 2022 by Rosette Bacon
Very professional and extremely helpful!!!
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April 2021 by Robert Vance
Expertise of my preparer, Pat George.
