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March 2024 by Karlie R
I have always used Turbo Tax and it would take me hours and multiple headaches to get it all completed but with Sallie, it took NO TIME! This might be a little more expensive than Turbo Tax but it’s 100% worth it. All I had to do was upload my documents to the H&R app and Sallie texted me the following day saying she got my taxes done and scheduled me an appt with her in person to go over everything and like I said, it took maybe 30 minutes and that’s only because she explained everything so thoroughly. She explained everything she did and pointed all the numbers out to me to make sure I understood everything. I feel like I know a little more about how taxes work now lol! She was very friendly and caring. My bf and I already scheduled our appt with her for next year.Also, Mildred at the front desk was a delight!!! Having a friendly front desk makes a huge difference in an office and she does a great job.
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February 2024 by Anthony Daggs
Very helpful , very friendly , could make it a little cheaper though
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March 2023 by Debra Smith
Very good
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March 2023 by Jassiri Vazquez
Definitely will never be doing my taxes back in any H&R Block. I should of did them with my regular tax lady she just wasn’t in town yet. I could of gotten the max I know Sallie didn’t do her best as I did a drop off hoping she’d look out for me ? I lost hundreds of dollars for her assumptions. Never once did she call me to ask questions over the phone when she filed. She just said you can get a advanced and that’s really the only reason why I did it but the numbers don’t add up and I ain’t fighting so this is my warning everyone just go to a local tax prepared cause these big companies charges $350+M&M tax services was crazy they wanted almost $700 from me but M&M was getting me more money idk how Sallie didn’t come up with that same number M&M did but then again she NEVER called me to ask questions as she filed my taxes. Like did you really try Sallie or did you just click your mouse away to get the stack of files done quicker. Just sad how they play with peoples money. I’m very very disappointed. Never again.
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March 2023 by Dea Cee
Review from Margaret Boozer about Nancy. Always great service and very helpful. 5 stars!
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March 2023 by Jalyn M.
DO NOT FILE YOUR TAXES HERE. My fiancé and I have filed our taxes with Jackson Hewitt for 2 years now. His uncle however has filed with this company. He does not speak much English and went in with my fiancé to have his taxes filed at the beginning of February. For whatever the reason, the social security number that was input into the refund paperwork was completely inaccurate. We went to this location to try and see a solution with a clear and calm mind. The two individuals we spoke with had over 30 years of experience. They could not give us an answer other than "he has a fake social", "does he have a green card to work here?" or "we don't know what to do for you". They struggled to input the information, things they would do on a day to day basis my fiancé had to help them. Now, we are having to spend even more money out of pocket to correct a simple error that should've been corrected by the "tax specialists". I am a business owner myself and I have never seen such poor customer service. For the sake of your customers, please do better. This is peoples finances. Their lively hoods. This is not something that you can mess with.
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February 2023 by Shabral Riley
I enjoyed my visit.... everyone there is so nice and there were no interruptions so the focus was on me ...hope to see them next year!
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February 2023 by Paul Murphy
Never had a problem with this location until now .processed my refund no problem. So the state reduced my refund due to a error you made .then I call nobody will help me I have to call the state .so there went the customer service. And there goes my business this is ridiculous and I won't return.
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February 2023 by William Kemp
Overall great experience help and well knowledgeable
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May 2022 by Eric Bishop
It was a easy and fast experience with exceptional customer service!
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May 2022 by Lysa Johnson
Representative was extremely nice and very diligent about her job
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April 2022 by Dana Moore
Gayle was calm and took her time to make a problem for me , seem effortless.
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April 2022 by Marcus Keller
I liked the costumer servce realy nice people
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April 2022 by Jeff Verhage
I like how fast it was finished and very professional people.
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March 2022 by Michele Randall
Sallie was incredible. She helped me with an unresolved issue from Ft. Myers, Florida.
