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August 2023 by schweinfurtraver sovel
Jeremy and Chris are fantastic-
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April 2023 by Stephanie Lewis
Concierge level service! I was very impressed and the doc was thorough in her exam. She was extremely knowledgeable and educated me on the condition of my eyes and vision
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March 2023 by Jeremy A.
Ms.Kirby Farmer left our only negative review three years ago. Since that time, she has purchased glasses from us on two other occasions. If we are as bad as she said we were, why does she continue to return???
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January 2022 by Courtney Pitts
**Updated**Jeremy saved the day!! He kindly replaced my frames that the dog destroyed and put my old lenses in the new frames within 20 mins. I’m so grateful as I didn’t have a backup! Thank you, Jeremy!! You are awesome!!Good deals on cheap frames and lenses. Staff is a hit or miss with friendliness but mostly a good experience.
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September 2021 by Janet Hall
Jeremy was wonderful in helping me pick out 2 beautiful eyeglass frames. Dr. Threadgill did a thorough eye exam and discovered I have cataracts. She was honest and professional, and is referring me to an eye surgeon group. Now I have to get cataract surgery before buying glasses as I may not need them after that. I loved the frames we had picked out, so I may at least get one of them for unprescription sunglasses. I highly recommend this JC Penny optical group for all of your eye exams, and eyeglass needs.
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May 2021 by K D.
Horrible customer service skills from the guy who is the trainer he sits and hust looks oh you have to catch his attention it you want something this place is a joke got a no line bifocal here after was told had 1 day to change 1st glasses had metsl nose pads turing green returned in 2 weeks to i have to pay additional 37.10already paid 400.00 this guy 2 weeks ago was making no money now he's ripping people off don't go here if you gave a choice please run the manager isn't helpful at all that's this guy will let you know what they look like on next yelp next time go to a real eyeglasses shop not thus fake plastic shop they don't like your eyes for bifocals not sure they know how.live and learn
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May 2021 by Courtney Taylor Pitts
**Updated**Jeremy saved the day!! He kindly replaced my frames that the dog destroyed and put my old lenses in the new frames within 20 mins. I’m so grateful as I didn’t have a backup! Thank you, Jeremy!! You are awesome!!Good deals on cheap frames and lenses. Staff is a hit or miss with friendliness but mostly a good experience.
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April 2021 by Let It Be Oil First
Dr. Threadgill is AMAZING! She’s extremely kind, professional and patient. I just had an appointment, along with our 4 children (ages 5-14), and I couldn’t be more pleased. She is very thorough and informative. Jeremy and Chris are also patient and kind. I’m so pleased with our experience. Seriously, if you need an eye exam and/or glasses you HAVE to come here! The prices were also reasonable. No upselling. They give you the information and don’t push you to buy the most expensive product. As an Ophthalmologist Technician, I’m picky about who we see. This is a wonderful place and I truly have no complaints. If I could rate higher I totally would!
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July 2020 by Courtney Taylor
Good deals on cheap frames and lenses. Staff is a hit or miss with friendliness but mostly a good experience.
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March 2020 by Debbie Barr
I have been coming here for several years. Have ALWAYS had great customer service from Jeremy as well as the others. The doctor is a hoot and I always enjoy talking with her.
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August 2019 by Gabrielle Wood
I went to the Haywood Mall looking for glasses. I didn't expect to find anything in JCPenney Optical, but Jeremy was very helpful and providing feedback on the sorts of glasses that would work with my face shape. When I came back later to order the glasses he continued to be very helpful and kind. To date, this has been my most positive experience glasses shopping.
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July 2019 by Kim Putnam
Dr Threadgill is very thorough. My son and I see her and love her. When my mother was here from out of town and was having trouble she saw her that day and worked very hard to diagnosis her issues. She then sent her to a specialist and followed up to make sure she was doing better.
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July 2018 by Michelle M.
I bought my glasses here at JCPenney 10 years ago. I still wear them every day! I've been bringing them back to the store for adjustments a few times a year and the staff is always very friendly, courteous, and helpful, even though I'm not buying anything. I see some bad reviews about Jeremy, and I understand where they are coming from, but I think that it's more likely a lack of extra personnel that's the problem. He takes his time with people and doesn't rush them. When I come in he is not dismissive. He helps me until I'm done. And sometimes that means that the person that comes in after me has to wait three minutes. Big deal. When I come in and he's fitting someone else for glasses, I expect to wait until he's done with them, and I'm okay with that.
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June 2018 by Lynette Stucka
I called to make an appointment and was put on hold by Jeremy for 10 minutes. I finally hung up. Called back and spoke with someone else who said he would have Jeremy call right back. Waited about 2 hours and never got a call back so called again. Was told Jeremy went to lunch and would have him call me back. Still no call back from Jeremy so I guess with this kind of customer service I will shop around for another eye doctor. This is no way to run a business .
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September 2017 by Renita Abboy
If you have tons of free time to sit around and wait while Jeremy plays therapist to the person in front of you, this is the place for you. If you have places to go and things to do, go somewhere else.