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October 2023 by c_tr_ben
Has potential but the customer service on the weekend is sub standard. The two young ladies working on Sunday 10/8/23 clearly failed to acknowledge us as we came into the store. As we browsed for about 10-15 mins, we noticed that a certain demographic walked in right behind us and one young lady left the register and made their way to the front of the store to acknowledge them. It was very obvious so we decided to put our items back and leave quietly. Perhaps going during the weekdays would be better
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October 2023 by David Michael Hastings
Very helpful sales associate who helped me find out if a dress for my wife was available. All in all good experience.
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August 2023 by Bonnie Lovell
Dropped in today while walking around Greenville. No one said hi - two ladies were just casually talking to each other about inventory and didn’t even acknowledge us during the 5-10 minutes we were in the store. Made a small purchase at the register and the young lady hardly interacted at all. Poor customer service for a small boutique.
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June 2023 by Maya Smith
Went to Lou Lou’s today to just shop around! I was very impressed with how nice and helpful the workers were. Cool vibes loved the music and how neat and organized the store was
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June 2023 by Landry Hunnicutt
Great place love the workers so helpful and friendly! Never leave without buying something! Love love love lou lous
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June 2023 by Sherrie P.
Whenever I am in this store, I see a million things that I want to buy! It's my go to for gifts and trendy items. Also, the customer service is amazing. The staff there is always very willing to help me pick out items that are perfect for my gifts and events or offer suggestions and they help me put together just the perfect thing! Every time I'm in Greenville, I shop there and stock up! I wish there was one where I live in Florida!
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June 2023 by Andurina
I came in the store today with my daughter to find her a graduation dress and the customer service was outstanding. The managers really took the time to find her something super cute. They even found her a perfect pair of earrings to go with the dress. By far the best customer service on Main Street that I have received!! Highly recommend!
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June 2023 by Crystal Aguirre
I went in trying to return a dress I bought, I had the receipt went up and was told I can only get store credit or exchange it. I went around tried on and looked at a couple dresses, during that time two associates were assisting the same woman and offered no help until we no longer needed it as we were walking out the door. I found nothing I liked and didn’t want store credit for a store with mediocre clothing and customer service so I walked out with the dress I walked in with and was followed out into the street by the assistant manager and she asked what I had in my bag. Assistant manager later claimed, when called to be confronted on what happened, that she was trying to make sure we had the receipt and now claims she was just trying to check the dress to see if we needed a different size yet after seeing what was in the bag she just walked away. This older woman shouted at my younger sister and I as we were crossing the street asked us about the return (that they again said we could not get) , after telling her the store policy we had just been told about she said “so what dress do you have in the bag” I replied with “the same one I had when we walked in”. With not another word she turned around and walked away. Not only is this return policy not posted anywhere CLEARLY visible in the store, no one told us of it before the purchase and said policy is only on the receipt given to you AFTER your purchase. Maybe instead of stopping customers while they are completely out of the store and in the street after we already told you we found nothing and after being told we could not return our item, your store should focus on customer service and notifying people of an idiotic return policy.
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June 2023 by Kylie Pitt
The staff is INCREDIBLE!! Helped me pick out the perfect gift and were so kind! + they have the cutest stuff EVER!!
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June 2023 by shelly rogers
awesome store I can never leave empty handed. so many cute things to choose fromand the staff is the BEST !!! Must stopif you are in Greenville !!!!
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June 2023 by Ruby Aguirre
Horrible customer service. Rude employees stay away from this store!!!!!!!
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October 2022 by Dave Graff
Great store! My wife and I had a great time strolling Main Street and truly enjoyed the selection within. She found the perfect sweater and the staff was very friendly and knowledgeable!
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June 2022 by Brooke Holloway
Great items in store and FABULOUS customer service! I got home and realized that the strap of my bag was broken. I called the store and the manager remembered me and offered to send a replacement strap! No questions asked, just a small business who clearly cares about their customers! Thank you!
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May 2022 by David Contreras
Buyer beware. If you’re not told that they don’t return items, you’ll have to read it on the stand they put buy the credit card reader. Its not that evident, so they should be honest enough to tell you, but they’re not. They rely on you reading their get out of jail free message, saying they only exchange or store credit, even two days after purchase with the tags still on the item. The assistant manager was nice enough while telling me that they don’t care, but that’s really what it boiled down to, they don’t care. We now have a $53 gift card that we’ll be handing off as a gift as I never want to step foot back into a shop that doesn’t clearly relay their policies. The assistant mgr said that “they rely” on the sheet and customer to read the sheet so “they don’t” say anything at time of purchase. My bad I guess, I’ll read that and the receipt next time, but I guess when you get the receipt, that’s too late as well. 2 days, 2 seconds or 2 weeks, you’re money is gone.
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February 2022 by BRAD WELLS
My go to spot for quality gifts and shopping days.
