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November 2023 by Elaine Hyatt
I had just left the freeway when one of my tires went flat. Lucky for me I was at the driveway of Mason & Sons. They instantly relieved my anxiety & proceeded to resolve the issue. They were so honest that they contacted a Firestone dealer to confirm that my tire was still under warranty. They put enough air in my tire to allow me to go to Firestone. I would trust the staff to provide quality services & honest resolution of any automobile issue. I intend to give them all my business in the future!
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November 2023 by Jordan Baber
I called on a Friday and they were able to see me on Monday - and in the meantime, they gave me some very helpful guidance on the mechanical issue I was having, which gave me peace of mind for that weekend period. When I took the car back for the complimentary follow-up to ensure everything was still looking good, I asked if they could help with what I thought would be a quick job of replacing a lightbulb. The issue was more complicated than expected, but they still squeezed me in that day in the midst of all of the other jobs they were working on.It's a great feeling to have a go-to auto shop. The communication was quick and professional and the team kept me in the loop every step of the way. I really enjoyed the invoicing service they use where you get to see and approve the service to be performed, which also includes a price estimate. Would recommend to all in the Greenville/upstate area in need of any auto servicing.
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October 2023 by Phillip Livingston
We purchased new tires for our daughter's vehicle a year ago. These guys are friendly, reasonably priced and have great service. We will definitely be repeat customers.Service: Tires
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October 2023 by Oscar Almanza
Felt my jaguar riding a little rough on the road after the weather got colder so I brought it in to mason and sons to have my tires checked.They hopped on it right away and got the problem taken care of car rides smooth again. Very friendly fast service, it was great!
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September 2023 by Abby Smith
Excellent customer service! Came in to have tires checked out after tire pressure sensor light came on. They fixed me right up and got me back on the road in less than 10 mins. As a female, I definitely appreciated the help! I’ll definitely be back!
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August 2023 by Aaron burkhardt
This place is awesome! Probably my biggest irritation with having my car worked on is how long it can take. At Mason & Sons, they completed the work quickly, and communicated with me throughout the process. I appreciate how they go over the whole car and address maintenance issues. I had a cabin air filter that I never even thought to check before; it was pretty dirty. They even washed my car before I picked it up! My car drove like a new car once they were finished with it!Services: Air & cabin filter replacement
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August 2023 by Robert Henderson
as an out of towner with a major problem with my diesel truck you don't know anybody in town and have to make a major decision WHAT DO YOU DO? I found Mason and Sons online and close by decided to go talk to them. Very nice people understood my situation and told me that they could help. Took in my truck on Tuesday had it back and running great by Friday in time for me to drive 500 miles (test Drive) got me to Charleston then Jacksonville Fl. Truck runs great no issues and Pleased as I could BE !!!!!. Will be in Greenville for the rest of the year working and will be sure to recommend to anyone who will listen. Not just Qualified techs but a Good God Fearing Establishment evident by their compassion, readiness and just the VIBE you feel when entering the businessThank You for JOB WELL DONE !!!!!!Bobby Henderson
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August 2023 by Patrick Sadek
Mason & Son has done a wonderful job repairing our vehicle. The budget was reasonable and they delivered on time. Excellent customer service and prompt communication.Service: Electrical repair
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August 2023 by Jacob Hatfield
Don't go here if you are lower than middle-class. They do good work and charge an arm and a leg for it too. They only buy the most expensive parts and their labor times are lengthy. I went because the ratings were so good, but the people leaving good reviews must make at least $75k per year. I would not recommend them to poor people.
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August 2023 by Latoya T.
i would read everywhere there is a review for this company, because they are liars and cheats. you will be charged for shit not fixed or as they say not fixable. that diagnostic machine is probably paid for, because if they charging every woman who comes in 200 then it should be. on top of that, the guy tells me that my daughter didn't tell me everything about her "own car" as if she has to lie about her own car. he goes on to explain what happened and then gives his wife the phone to get my info to send what they should have sent my daughter...an invoice with pictures that i never got in the email. sent my daughter the invoice and even the invoice was noted with a lie that my daughter supposed to have told the guy that she needed her car back for the weekend, when she states she never told anybody that and yes i believe my daughter. this place is taking advantage of people really bad. 70 diagnostic when to 200 plus 145 for pulling up a window that can't be fixed and 29 environment fee as if they didnt already overcharge.!!!
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June 2023 by Ariel L
JD and the team were fantastic to me. From the moment I called them shortly after 8am, I was met with pleasant service and additional information that helped get my car towed from the parking garage over to their shop. My service was completed expeditiously with updates throughout the day. Very reasonable prices and the service was definitely above and beyond. Recommending this shop to everyone I can :) Thank y’all again!
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June 2023 by stephanie bauchkey
Mason & Sons are phenomenal! I’m visiting out of town and ended up getting a screw in my tire! They helped me out same day and patched it up so quickly. 100% recommend! Thank you again!!
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June 2023 by Shari Horeth
Trying to find an alternative to the dealership prices led me to Mason & Sons. From the FIRST call to paying for the front end alignment and oil change I cannot be more pleased!I appreciate their reminders and professionalism and will go back to them for sure!Service: Oil change
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May 2023 by Angela Stewart
Mason & Sons always treat me like a favorite customer! They are professional and thorough about the services they will be providing at my visit and providing an accurate cost estimate as well as how long the work will take. And they always wash my car before I pick it up. How do you beat that?!Services: Air & cabin filter replacement
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April 2023 by Jonathan Winkles
My wife’s new to us used car got sent to this shop with some pretty serious damage to the transfer case. I have never met anyone from this shop or had any dealings with them at all. They had no idea who I was as well. Within the first phone call with them I knew I was in good hands and I was gonna get taken care of. the customer service was phenomenal! I spoke with Bailey throughout the process and he made the whole thing a lot less painful as having your car in the shop could be. They worked amazingly with the warranty company I had with the car (who by the way was making the whole thing a lot harder then it should have been) but Mason and sons didn’t stop and they kept fighting for us to have our repair covered by the warranty. When the transfer case was repaired they test drove the car and noticed a few other things and wanted to get that taken care of for us as well! Which they did very quickly! These guys are quick, very thorough, honest, and friendly! We’ll definitely use them from here on out. Thank you Mason and sons for taking care of us!Services: Tire rotations
