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April 2024 by Jessica Lindsey
This store has the absolute worst customer service. Called for a solid hour and no one would answer the phone. My son rented a tux for prom and when he went to put it on there was a huge rip on the inside of his leg in the pants. Is was too late to get a replacement so I had to attempt to sew it and I am not a seamstress. When he went to return the tux, instead of them offering some kind of compensation for the terrible experience they informed my son that they would not charge him for the rip. And on top of that they will not answer the phone for me to discuss this with them. Terrible customer service!
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April 2024 by David Snyder
This place refuses to answer the phone. 20+ phone calls over 3 days during business hours and not one time did they answer. What a joke. If you don’t believe me just try calling them.
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March 2024 by Laura Shipley
My fiancé and I literally just left this particular store. We’re getting married on May 4th and made an appointment to come in and look at the options they have available for him and his groomsmen. We waited ten min before finding someone that could help us. They found a consultant (a young man with red hair), and right off it seemed he did not want to help us.My fiance is an outdoors man and works outside for a living. He has never worn a suit in his life and wanted to check out the option of just renting one because of this. As soon as he told the consultant this, their demeanor changed. All he did was hand us an iPad with different options to choose from. They offered no help when it came to what colors we were needing and didn’t even bother to ask or acknowledge the info. We asked if there was any way to try on different styles of suits since my fiance was not sure as to what would look best on him, and we were told that he could not. Eventually the silence was deafening and we chose to just leave. We will be taking our business elsewhere and I do not recommend using this store.- The Isenharts (3/9/24)
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March 2024 by Brad Lewis
Very nice place to go to get a suit . They will always have you coming out looking your best . They also have a custom tailor
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February 2024 by scott holloway
I cannot rave enough praises on my service at the Greenville store! I came in on a Friday afternoon needing a fitted tux for a wedding the next day. I bought the tux that afternoon Derrick took care of me as the complete pro he is and the lovely Sue the seamstress on alterations on were perfect. It truly was refreshing to know that outstanding customer service and excellence is still out there. Thank you again Derrick,Todd and the lovely Ms. Sue! You all without a doubt saved the day!
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January 2024 by LeChelsea Lomax
Elliot at the Greenville store was very helpful. He gave us a great balance of assistances and allowed up to browse independently as well. He was the main reason we decided to purchase as well. Our initial intentions was to browse and check our options. Thank you Elliot for your help finding the best color!
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December 2023 by Jarred Prince
Groom experience!The folks at this store handled me and my groomsmen so well! I had guys coming from 3 different states, getting in the day before the event, and all needing some kind of alteration or fixes for their tuxes. The tailor was perfect and quick, the sales reps were helpful and attentive, and everyone made it such a stress-free process. Major bonus points because I left some sentimental personal items in my jacket pocket when I turned my tux in, and one of gentlemen working went through ALL of my group's jackets to make sure he found my stuff for me. I can't sing their praises enough!
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December 2023 by Holli Graves
Poor quality in the rented footwear for wedding
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December 2023 by Amy Wood
Several suits were delayed for my wedding. Measurements were wrong and customer service hung up on my groomsmen several times.
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December 2023 by Dan Mason
Surprisingly small selection of pants, and what there is is not well organized. Mostly nice folks though.
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December 2023 by Luis Ricardo
Excelent customer service
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November 2023 by Francesca Scott
Haywood Rd. Men's WarehouseElliot was so much help. He was patient, maintained an encouraging and positive attitude, and has great taste. We couldn't have picked out a suit as efficiently or accurately without him!
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October 2023 by Joey Cobb
Have always had really good experiences visiting M.W. I decided to give Men’s a shot to get me suited up for my wedding. Went with the Vera Wang style tux and it’s such a great fit. If you’re looking to get fitted for any occasion, go check them out. I know not everyone will have the same sales person help them or the exact same experience but it’s worth a shot.
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October 2023 by Forrest Hunter
I rented a tuxedo for my son to wear during a wedding. There was some frustration with the staff misunderstanding our timeline, and then the hem and cuff button came undone during the ceremony. My wife and I were pretty upset because we paid quite a bit of money, and upon returning the tux and voicing our concerns, the establishment apologized profusely and refunded the entire amount we paid.Despite the issues we had, the business made it right and appear to genuinely strive for customer satisfaction.I would definitely recommend them.
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September 2023 by Hampton Smith
I came here to get fitted for a friends wedding and I can say the service was excellent, Jordan knew exactly what he was doing and made me feel comfortable the entire time, well done my friend, I really appreciate you making my time in the store stress free and easy.