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November 2023 by Dawn Lewis King
Very expensive ' service is good employees are nice' office is clean. My car light is still on. Testing was expensive and no answer.
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October 2023 by Rob Treppendahl
These guys are amazing! Super fast, affordable, nice and they even give you a ride to work/home! Highly recommend.
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September 2023 by Elijah Moore
Seems to be a trustworthy mechanic.We took our older forerunner to get looked at for a catty code to be sure it wasn’t just an oxygen sensor and they conducted the proper tests.I will say the quote to repair it was a bit steep, but that may be because of how they source the parts. $125 for a diagnostic was perfectly fair.Also, be weary of taking advice from non-mechanics here, as you should any matter concerning your car. Guy at the front desk claimed that no engine damage can come from leaving the catalytic converter stopped up but mechanic buddy and online research both support the idea that heat and pressure can get backed up into engine.Overall five stars for a much better experience than most car repair places!
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September 2023 by Leah Shreve
Best shop in Greenville! Someone always answers the phone, everyone is friendly, contacted my warranty company for me, & the tech installed my new turbo the same day the parts came in.
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September 2023 by Kellie Bigbee
The staff is so helpful and communicates all their questions and concerns. I feel like my vehicle was cared for well. They are kind and considerate asking if I needed a ride.Service: Air & cabin filter replacement
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August 2023 by Vanessa K
So disappointed. Have gone here off and on for years. Yesterday I had a big service before leaving town only to have my check engine light come on today. I called to see if I could swing by before leaving town and was told I would have to drop the car again today for hours. Won't be back.Service: General repairs & maintenance
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August 2023 by Elisa Sanders
They fixed my air conditioning for 1/3 the price the dealership quoted me. Had it ready within a matter of hours. I’ll for sure be back.
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August 2023 by Mark A.
I have used them twice and they did a great job! The work was on time and at a reasonable price.
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July 2023 by Amy Hayes
Today, I was a first-time customer. I had an appointment for a basic oil change. While waiting outside for the business to open, I was greeted by the gentleman hanging the American flag. He even offered me a place to sit on the bench he was placing outside. Once inside, I got taken care of quickly by the front desk lady. Tony, the shuttle driver, was friendly. I got a call later about other things needing done to my vehicle since they were overdue. I was told the costs at that time. After everything was completed and I returned to pick up my vehicle via the shuttle, I was taken care of promptly. I am giving 5 stars because of the fast, courteous, accommodating, and honest staff. Communication was on point! Thank you, Everyone, for the wonderful service! I will be a repeat customer.Services: Vehicle Inspection
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June 2023 by Sarah Andreski
I had to have my truck towed in over memorial day weekend. The truck was inspected quickly and repairs completed fast after the holiday weekend. They answered all questions and I am very happy with the service.
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April 2023 by Jackie Sublett
I’d heard great things about North Hill and wasn’t disappointed. It’s so refreshing to work with an honest, fair, and reliable mechanic who does the job right but doesn’t overcharge you for made-up services.Had a weird problem with my car that was hard to figure out. They could’ve charged me a LOT more for diagnostics (most other mechanics would’ve), but they didn’t.Talked to 4 different people from the company over the course of a week, and you can just tell that they’re all good people. Smart, kind, and the business seems well-managed. Very nice to work with, excellent customer service and just trustworthy professionals overall.Will def be using them for further service in the future!Service: General repairs & maintenance
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April 2023 by Greg Goff
I had an issue with my suspension that was previously installed by another auto shop and took it in to North Hills Auto off Augusta. The part was still under warranty, so Rob put in a lot of hard work and was able to get the replacement parts and labor covered under warranty. They did a great job on the repair and I’m happy I went with North Hills!Services: Steering & suspension repair
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April 2023 by onetime359
North Hills has a labor rate of $147 an hour which is 22% higher then the local dealership at $116 an hour. Notice that every negative review is replied to and never is it the fault of NHA is that possible? Notice Jeff's review and notice the owners reply. North Hills refuses to except the possibility that they're responsible always on the defense that's not good you've been warned.
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April 2023 by Tracy C.
I've tried to communicate with the owner prior to leaving feedback but they won't respond. Their manager has chosen to ignore my request for a meeting to discuss my complaints. My elderly dad took my car for a presale inspection with the intent to make sure that whoever might buy it was getting an accurate description of the vehicle. Sadly, the inspection was never discussed yet they managed to convince him that I needed a $1200 repair of 4 bushings for safety reasons on top of a $50 taillight. As soon as I heard which was less than 30 minutes later, I called and told them NO,NO, NO, but they said the tech was "halfway through". I'm going through cancer treatment and they took advantage of my lack of mobility to overcharge for a repair I didn't authorize. The next day, when I questioned the labor quote, they then edited the previous statement and staid that they had a TEAM working on the car and that they are a high volume shop and they ordered the parts and started immediately. It seemed to escape them that what they actually described, is the polar opposite of a high volume shop, which would indicate that you wouldn't have a team of technicians standing around to starta repair instantly. They also said they had to order the parts but, yet again, somehow they started and were "halfway" finished within a half hour of misleading my father. Sadly, my dad felt terrible about the whole thing, but he was trying to take care of me and they convinced him that it was an extreme safety issue and that there wasn't any other issues with the car, so it was worth it. Sadly, none of this was true as the car is a 2009 Nissan Rogue with over 230,000 miles on it. A $1200repair makes zero sense, especially when they later had another list of needed $$$ repairs (never mentioned until after the fact). Then, the icing on the cake is that when the car was picked up, the wrong receipt was given (literally someone else's receipt with their name) as well as the repair description AND no inspection report. After it was requested multiple times, we finally got a completely "after the fact" report that was comical, as items I knew were broken like my key fob and turn signal, were checked off as working and items I had repaired recently were listed as upcoming repairs. Other items were listed that were never mentioned and have since been checked out and were purely fabricated. I tried to make an appointment with the manager to discuss my concerns and was blatantly ignored, despite numerous requests. Bottom line is that I overpaid for a repair that I never authorized and an inspection that never occurred. I was then ignored and completely dismissed to the point that I've now had to file a complaint with the Dept. of Consumer Affairs and the SC State Attorney General. I am debating filing in small claim's court, but my health is poor and fighting with a business long term just seems too much. I'm hopeful that someone debating on which company to choose will heed my warning and RUN don't walk away from North Hills because sadly they have zero concern for doing the right thing and seem to take great pleasure in sticking it to anyone who isn't on guard. I'm guilty of being too ill to have avoided this fiasco and my father is guilty of being too trusting and trying to help me out, in an ill advised attempt to keep me and my children safe. North Hills is guilty of not doing the complete inspection as quoted and then doing an overpriced and unauthorized repair on a vehicle that they supposedly inspected. They also failed in their stated description of discussing any repairs and making sure they have a satisfied customer. I've got recordings of all verbal contact and the emails where I requested multiple times to sit down and discuss my concerns.
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February 2023 by Jeff Holmes
I took my sons car in for an electrical diagnostic. I was told it would be $109.00 for the inspection. When they were done, the office lady called me and said they could not find a problem but that they had noticed the rear brake pads were a little thin would I like for them to be replaced. I said sure, it’s just the pads. When I was called to tell me it was finished, I was told the total was going to be $650.00!!!!!!!! I hit the roof and wanted to know why, he told me the inspection ended up being $150.00 and the brakes were $500.00. I said how in the world could two brake pads be $500.00???? And why was the inspection $150.00 instead of $109? I was told “ oh well that’s the inspection price and when we do a brake job we replace the pads , rotors and sensors automatically “. I said well that’s not what I agreed to and nobody call to say they were doing more work and he said “ well we had authorization to do the brakes so we did them” then I said we had only talked about pads”. Then he said “well we never do just pads”. What a freaking scam. Who does $500.00 worth of work when a customer is expecting just a pad replacement without telling them. And the inspection was more than verbally quoted. Classic case of buyer beware!!!!!! Always get a written quote from these people!!!!!!! Never never never again will they get my business!!!!!And as to your reply below, that is totally inaccurate. I was never told anything about replacing all brake components. We only spoke about the pads. And I was never given a price. I did not ask for a price because hey how much can a set of pads cost?? Well I guess I found out how much a set of pads cost when you add in whatever you feel like adding without advising the customer. Totally misleading and not ethical at all. I would never treat one of my customers that way. Bonnie and I only spoke about pads and that’s the God’s honest truth.
