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November 2023 by Manuela Alves Alverenga
Best store. Love the clothes.
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October 2023 by Michelle Gasca
Extremely rude service-!!!!Agree with the negative comments that other people have made about this store
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February 2023 by Genesis Pierce
My young teen aged daughter shops here. Staff is friendly and helpful with her. I sit and wait
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October 2022 by PK
Do not shop at the Pacsun in the Haywood mall. The staff, management included, is extremely rude and disrespectful. Four employees stood with arms crossed behind counter and offered no assistance. When my partner and I finally asked for assistance the manager acted as though we were an inconvenience for talking to her. After bringing up to the manger how poorly we were treated they made excuses, laughed, and defended their disrespectful behavior. Will not return and will share this experience with anyone who thinks about shopping there. Completely unacceptable. Wish the best for the friendly staff we have had in the past. Visited on 9/18/22
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October 2022 by Sydney Hilburn
Visited the Haywood mall today to do some birthday shopping for myself. Was very disappointed by the way the staff behaved at Pacsun. Love the store. However, employees were sitting on the counter glaring at me from the moment I entered the store. I felt so uncomfortable I had to leave. Was planning on buying some shirts I was looking at but I didnt want to go up to the register. Would highly recommend retraining or staff replacement so that this store can do the business it deserves. May try again in a few months, but likely will not return. I dont go shopping to get frustrated and feel uncomfortable. :( bummed
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October 2022 by Sofia Morgenroth
I went in today and was just hit from the start with really rude staff. Like sorry that you may hate your job or life but no need to take out on your customers who are putting money in your pocket. Wouldn’t go back at all. Plus the staff was lazy not helping others in there. Just sitting on the register counter playing on their phone. Absolutely disappointing that the company had gotten this bad.
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October 2022 by Renee Kay
Very unfriendly staff. Made me feel as though I was not wanted in the store. I will take my business elsewhere from now on
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June 2022 by The Jacksons
Very poor costumer service. Took forever to get someone’s attention for a dressing room. Teenagers just standing around talking.
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June 2022 by Ashley Gonzales
Clean, organized, friendly staff
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February 2022 by A S
Worst customer service I have ever experienced. I walked in and the girl never greeted me once. Sat behind the counter staring at her phone the entire time. Never asked me once if I needed help while in the store for 30 minutes. I can’t believe this girl gets paid to sit on her butt and do absolutely nothing. I have never experienced anything like this.
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February 2022 by Alisha Studart
Worst customer service I have ever experienced. I walked in and the girl never greeted me once. Sat behind the counter staring at her phone the entire time. Never asked me once if I needed help while in the store for 30 minutes. I can’t believe this girl gets paid to sit on her butt and do absolutely nothing. I have never experienced anything like this.
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August 2021 by Nichelle Torres
Went in the store around 7:20 pm. I walked around for 10 minutes while 5 employees stood behind the cash register well SAT ON THE COUNTERS as if customers didn’t matter. The only time I was spoken to was when a girl in a purple tip rushed past me with her auntie Anne’s cup to go to the back. It’s pitiful how horrible customer service is. How do you watch for theft. How do you make sales when they don’t even speak to you.It’s now 7:28 as I write the review and they have continued to just talk and ignore customers and I’m standing right by the register. One girl even has her feet kicked up. It’s truly disgusting that I wouldn’t even want to give my money to this store.
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June 2021 by R&J Trest
Terrible experience. I came in and all four employees where sitting on top of the checkout counter talking. No employee greeted us or asked if we needed help. I came to the counter to ask a question about a sale, and the one of the employees rudely eninterupted me twice before I even finished my question. None of the other employees correced her behavior and just laugh.
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May 2021 by Woah Kemosabe
Worst Pacsun I've ever seen! The store was just bare
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January 2021 by Tree Bies
Love PacSun! Good sales going on today and the selection is great!
