-
February 2024 by Pamela Chiles
I love this place. They have all the stuff I need for my pet.
-
February 2024 by Kyira Huitt
If I could give zero I would, I came in well before they closed to get 2 fish and I was only one of two people in the whole store (but multiple workers) I asked the lady working up front if someone could help me get fish and she responded “I don’t do that you’ll have to find the other person that does” not to mention she had such a disgusting attitude and tone. Well I go to find the other worker and she sees me approaching so she walks to the back, I wait until she comes out after she was back there almost 25-30 min at this point she proceeded to tell me that they weren’t selling them anymore because it was to late. Disgusting workers do better.
-
February 2024 by Kevin Hill
Nothing that we were looking for was in stock. Staff was unfriendly and unwilling to help. We were there 30 minutes before close and they were locking the front door. Many of the fish in tanks were no longer get living and tanks needed cleaning badly. I understand a large pet store at the end of a Saturday business day could be overwhelming but this store really disappointed. Hope they can fix some things since it is in a great location.
-
December 2023 by Russ H
I highly suggest you take your dog elsewhere for grooming or any other services you want from PetSmart on Laurens Rd. I called on Friday the 24th to make an appointment as soon as possible for my cocker spaniel. They specifically said they'd have time Monday morning at 10:30. And I could drop off my dog at 9:45 a.m. I get there nobody was at the desk to even check you in. Somebody finally came in from the store and said you have to come back at 10:00 and then they argued about what I was told on Friday treating the customer like they don't know what they're talking about. I returned at 10:09 a.m. and then they said they don't have an appointment for me. Then the store manager came in not even apologizing and I said this is ridiculous and all he would say is thank you. I even displayed my phone record of over 3 minutes. They did not apologize or even attempt to work me in.
-
December 2023 by Rosemarie D'Ginto
All PetSmart stores are clean and well organized. This location was no different. It is one of our go to places for things for our fur girl.
-
November 2023 by Baby D
I come here for the little bitty toys my toy poodle just has to have, that I can’t find anywhere else but a Petsmart is a Petsmart is well a Petsmart. Nothing extravagant about this place or it’s employees or well any other Petsmart that I have been in for that matter. So I make my own self happy finding the toys I need that fit the size of my fur-daughter and for that reason and that reason alone I highly recommend any Petsmart especially if you are looking for little bitty fur-baby toys.
-
October 2023 by Kayla Layman
Normally I don’t leave bad reviews, but I am thoroughly disappointed in this PetSmart EVERY time I go in. Staff members are kind overall, yet every time she gets groomed, the time frame they give me is always incorrect relative to when my dog is finished. For example, if they tell me she will be done in two hours, I know I should expect to hear back in about six hours. I’m just trying to figure out what they could possibly be doing for so long. I had a professional groomer back at home, and they only took three hours every single time without fail. I have a feeling they overbooked their clientele here. They do a good job with the groom, I just wish that they could communicate with me better. Whenever I call them to ask about her status, instead of being friendly, I always get a rude response. In fact, whenever I called to ask about the time frame, they told me that I could pay extra to have her done on time??? I will not be returning to this location. I have tried giving them 3 different chances.
-
September 2023 by Nancy Ferguson
If I could, I would give ZERO stars. Be careful when purchasing a bird from PetSmart!!!I am so disappointed. Unfortunately, today I woke to him passed away. I have only had him about a month. I truly believe there was something wrong with him when I got him. I don’t know.From healthy to dead in less than a month! No draft, warm temp, good food, millet and love could not save him.I bought my new little parakeet, Dixi at PetSmart, Lauren’s Road, Greenville, SC about 3 weeks ago. He is happy, healthy and I love him so much!!! Thank you for the excellent service and a happy, healthy pet!!!
-
September 2023 by Michael “Bear” Williams
The staff at this location make your shopping experience easier and more pleasant.Always ready to help in any way they can.At this location they have regular adoption events for cats and dogs. It is always nice to have a local pet store that welcomes all pet owners to buy what they need, and have most any question answered.
-
August 2023 by Cian Champney
This PetSmart was clean, convenient, and had kind staff. They unfortunately did not have crickets, but they do allow you to get 25 free crickets if they are not stocked as long as you go up to an employee and inform them. (Valid until 12/31/23)
-
August 2023 by He Row
Granted it was 7:00 on a Monday night, but all the employees were outside getting shopping carts, so we stood 4 orders deep waiting in line for a while before anyone rang us up. But when they saw us the associates all hopped on registers to help us.I was super excited to see they had the brand of cat food my picky girl likes! Not super excited that it's more expensive than my local grocery store, but the grocery store is out,so I paid extra to make her happy.They already have some really cute pet Halloween stuff displayed.
-
July 2023 by Tom Fortenberry
Great selection of exotic pet food and aquarium filter equipment.
-
July 2023 by Sahian R.
Soo I recently got a puppy, I've been given her baths trimming her nails, cleaning her ears etc.. I took her to the lake and I decided to make an appointment so she could get a proper bath, nail trim etc. I am extremely dissatisfied with the service my puppy got. Yes they did trim her nails and filed them but other than that? Nothing. I paid $65 for a bath & brush and I decided to pay for the "deluxe package" because I wanted her to get the full experience, ear cleaning, teeth brushing and refresher, shampoo and conditioner, trim on the genital area. I was soooo disappointed when I saw her, first of all she was still damped, second she smelled like wet dong so no perfume or anything and third! She did not get a bow? So why did I pay an extra $25 dollar for an upgrade when it literally looks like she just got shampooed and dryed? I mean if I wanted that I would've given her a bath at home.
-
July 2023 by Michelle Robinson
Absolutely love this petsmart! They’ve been so helpful with my dog for last 4 years! From grooming to customer service- they are amazing!
-
July 2023 by Hubert Wells
Mariah Copeland groomed the granddog Rocky and did an exceptional job. Friendly ,courteous and pleasant experience