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March 2024 by Davis J.
Booked an appointment for 12:30. the day before I get asked to move it to 11:30. The day of the appointment my fiance is running a little behind to the appointment bc of the pouring rain and she calls ahead and they say there is a 15 min grace period. she arrives within the window only to have the appointment canceled. groomer name was Briana D.
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March 2024 by Diddra L.
DO NOT Take Your Dog to be groomed here. I have a dog that is 2 lbs. Yes 2 lbs! I took for a groom and they advise me that they were to nervous and difficult to groom. Went to make an appointment with another groomer, and guess who was there on the same day. Another pet mom who had been told the same thing by Petsmart. When they called the groomer, who was supposed to groom my dog from the back, she came up with a really perturbed look as if I was bothering her by even showing up to my appointment. I knew from the onset, this want going to go well. I was told it would be 3 hours and was called back in less than 30 minutes and told they couldn't do anything. Her appointment with the other groomer went great! If you wonder why when most other groomers are booked that Petsmart always has appointments, it's because they have a horrible reputation in grooming.
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February 2024 by Allie Knick
I got my dog Louie groomed today. I was really looking forward to him getting a cut and the end result was not what I expected. His hair is not even and there are multiple patches that the groomer missed. Honestly it’s a mess. $60 for my dog to look like he came out of a chop shop. No bandanna, nothing. I’m really upset
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February 2024 by Annie Laurier
I went in on Sunday night on my way home from work to pick up a few things and I was taken off guard at how rude my cashier, Paula was. I love spending money then being completely disrespected for no reason.
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February 2024 by Aursula R.
Jaime T is a phenomenal groomer and is as nice as a person can be.
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January 2024 by Rose Holland
Absolutely love the quality of Kong collars and leashes. So glad my local store keeps it in stock.
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January 2024 by Gabriela Gerstman
The girl who 'welcomed' me to Tilli's grooming appointment was so rude, I swore I'd never return. The whole place was understocked & disorganized.
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January 2024 by Kristi B
Bad experience with nail cutting for my pet, bled for a week. Not going back
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January 2024 by Alicia Keirn
Great prices and deals, dogs love to visit there and get petted by strangers..
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January 2024 by Sandie Brownlee-Thompson
DO NOT take your dog to this location. They are HORRIBLE and do not treat the dogs with care. And whatever you do DO NOT have AMY groom your dog. She does not treat your dog with care. She yanks them and pulls on them and talks to them with a mean face and voice. The other groomers talk hateful to their customers as well and the manager and the person above the manager did NOTHING!! Amy laughed when I reported her!! I will report to a general manager. My dog was treat badly and so was I.??? Is this why the windows are frosted, so no one can barely see in. You don’t want anyone to see that you are abusing dogs?!!..SHAME ON YOU!! CUSTOMER SERVICE SUCKS!!!!!!!..I’ll see you on YELP and GOGGLE…I’m so sick of NO ONE CARING and supporting customers when they know their employees suck. ??? Makes you wonder how they treat your pets after you drop them off.
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January 2024 by Sandie Thompson
DO NOT take your dog to this location. They are HORRIBLE and do not treat the dogs with care. And whatever you do DO NOT have AMY groom your dog. She does not treat your dog with care. She yanks them and pulls on them and talks to them with a mean face and voice. The other groomers talk hateful to their customers as well and the manager and the person above the manager did NOTHING!! Amy laughed when I reported her!! I will report to a general manager. My dog was treat badly and so was I.??? Is this why the windows are frosted, so no one can barely see in. You don’t want anyone to see that you are abusing dogs?!!..SHAME ON YOU!! CUSTOMER SERVICE SUCKS!!!!!!!..I’ll see you on YELP and GOGGLE…I’m so sick of NO ONE CARING and supporting customers when they know their employees suck. ??? Makes you wonder how they treat your pets after you drop them off. Amy was horrible to my dog. Are these the type of people you employ? I will NEVER bring my dog back there. Pet Smart on Woodruff Road.
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January 2024 by Juan Carlos Mojica
They were very helpful.
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January 2024 by Chantel McAllister
Love this place! The staff is amazing and it’s easy to find what I need.
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January 2024 by Julia Ponkratov
So I had a grooming/puppy bath appointment today @11:30. Drove more than 20 minutes since our usual location was booked. Left our puppy there like we usually do. And at 12:40 Cody calls and says they are unable to do anything because Ace is biting and won’t stay still. However, I have never ever had a problem like this. Even at the other salons I took him too. And when we went to the car Ace was perfectly fine and calm. So idk where Cody pulled this out of. Just wanting to put this out there, choose your puppy stylist carefully! And on top of that , he still made us pay $26. What for!!!! For wasting our time !!!!
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January 2024 by Sandie T.
DO NOT take your dog to this location. They are HORRIBLE and do not treat the dogs with care. And whatever you do DO NOT have AMY groom your dog. She does not treat your dog with care. She yanks them and pulls on them and talks to them with a mean face and voice. The other groomers talk hateful to their customers as well and the manager and the person above the manager did NOTHING!! Amy laughed when I reported her!! I will report to a general manager. My dog was treat badly and so was I. Is this why the windows are frosted, so no one can barely see in. You don't want anyone to see that you are abusing dogs?!!..SHAME ON YOU!! CUSTOMER SERVICE SUCKS!!!!!!!..I'll see you on YELP and GOGGLE...I'm so sick of NO ONE CARING and supporting customers when they know their employees suck. Makes you wonder what they are doing to your pets when you drop them off. Very sad.
