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January 2024 by Eugenia Forrester
They are so nice and down to earth they all welcome and help me anytime I need help they are awesome
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August 2023 by Dougie D Now
The staff is incredibly helpful and friendly. Very easy to work with and they actually care about you as a customer, which is a rarity these days
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August 2023 by DougieD Now
The staff is incredibly helpful and friendly. Very easy to work with and they actually care about you as a customer, which is a rarity these days
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August 2023 by Thomas G.
We've been a customer of Mr. Kang, and Allstate, for many years. I can't get through to talk to anyone at his office on the phone. Allstate's call system is an even bigger joke (it hangs up when transferring calls). I called in a claim. They never assigned an adjuster. After two days, I talked to someone in scheduling who said that no one contacted the department to schedule an adjuster. We've been left with a very dangerous situation and no help from Allstate. I finally worked around the system to find out that the event is not covered and I will have to take care of it myself. The fact that we have to take care of it ourselves is not the issue (it's in the policy). The issue is that you will never be able to talk to anyone at Allstate with their terrible phone system. Find an insurance agency you can actually talk to before calling Allstate.
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July 2022 by Greg Gunn
Everyone in the office was very helpful, courteous, efficient and timely in getting our new Home Owners policy initiated. Highly recommend this agency- office !!!
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May 2022 by Christy Bell
Everyone here is so nice. They helped me get the best deal on my insurance and went out of their way to help me get coverage on my vehicle before I had received the new title in my name
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March 2022 by James Allen
Customer Service could be a little better. Ashley is great but she is the only representative that I prefer to talk to. So if you decide to get this particular agent Ashley is the best one to deal with
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September 2021 by Jacob Butler
Stephen Kang and gang are the best!! Answers when you call! Super reliable!
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September 2021 by Shawna Miller
Very friendly staff
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January 2021 by Zack Capps
Stephen Kang always exceeds my expectations when I need his help.
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November 2020 by Lisa Dorsey
I have been with Allstate for 34 years. I have really enjoyed this company and all the employees that has worked there. I began with this company in the state of Washington, and now I live in the state of South Carolina. Unless something drastic happens I hope I am with Allstate for another 34 years.
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September 2019 by Tara K.
I am so happy I found this agency. Everyone in the office is extremely helpful and prompt about getting the things I need to me in a timely fashion. Plus someone always answers the phone, and emails get replies back fast too! These seem like simple tasks, but after having insurance other places, the service here is noticeably better! Stephen is great to work with as well, so if you're in the market for a new agency- I would recommend working with this one.
