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November 2023 by Piedad Garcia
Excellent service, everyone is honest and sells with transparency, the manager has great management and respect for the client, congratulations, you are the best
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November 2023 by Daniel Quick
Went for T-Mobile Tuesday freebie. Nice staff.
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October 2023 by Stephanie Stewart
Best customer service! The staff was amazing, asked a ton of questions and didn’t feel rushed or bothersome. I appreciated the time and assistance.
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April 2023 by Jeffrey Jacobs
We’d been thinking about cutting the cord as prices inched up at AT&T and Sunday Ticket moved from DIRECTV. A flyer from AAA suggested good bundled prices for 55+, so we checked it out. Devin W. couldn’t have been more professional taking us through the significant amount of options that apparently change often. Turns out a package offered by T-Mobile was even better than the AAA option, and gave us a free year of AAA! Devin then ported over our numbers, my Apple Watch, and even processed the rebates for Netflix, Apple+ TV, and one new phone as part of the package. During the process he even answered every question on free GoGo Wi-Fi and the international access part of the program- all without skipping a beat on the equipment changeover! When he was done with that, he setup the internet 5G gateway that gives us internet at $30 a month. Pricing is locked in, and altogether we save $200 a month. If you’re thinking of trying to save some money, check in with Devin!
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April 2023 by Jeff J.
We'd been thinking about cutting the cord as prices inched up at AT&T and Sunday Ticket moved from DIRECTV. A flyer from AAA suggested good bundled prices for 55+, so we checked it out. Devin W. couldn't have been more professional taking us through the significant amount of options that apparently change often. Turns out a package offered by T-Mobile was even better than the AAA option, and gave us a free year of AAA! Devin then ported over our numbers, my Apple Watch, and even processed the rebates for Netflix, Apple+ TV, and one new phone as part of the package. During the process he even answered every question on free GoGo Wi-Fi and the international access part of the program- all without skipping a beat on the equipment changeover! When he was done with that, he setup the internet 5G gateway that gives us internet at $30 a month. Pricing is locked in, and altogether we save $200 a month. If you're thinking of trying to save some money, check in with Devin!
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February 2023 by Brittany Overstreet
Bennie provided excellent customer service to address a slight issue I had.
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February 2023 by Paul SC
Very professional, very informative to my issue, and an all-around cool guy. Have me a fist bump at the end of the visit.
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December 2022 by Veronica Martins Dos Santos
To say that it is the first time that I have been treated so well in a T-mobile I have to write it, and to say that wow, they took the time to solve my problem, they helped me and it is really the first time that I leave with a smile from a T mobile store. That day there was a boy and a Mrs. They both attended me and resolved me, always with a smile and very calmly, thank you ☺️
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November 2022 by Ryan Juell
Great customer service. Devin and the rest of the team helped us and we’re so nice the whole time while making sure other customers needs were being met!
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October 2022 by 静闹中取静
I am a t-mobile customer and I had an issue with my phone. Bennie helped me out and was very professional. I will tell and recommend everyone to t-mobile on Woodruff rd!
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August 2022 by Rob Williams
Woodruff Rd location staff is very rude and unhelpful on the phone. Guy wouldn't even let me finish a sentence, repeatedly interrupted me and was very condescending.
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June 2022 by Cindy G
Delish spot. Fab wing & fries app, Brisket sandwich and jerk chix sandwich ... plantains were perfect. outside seating as well as a large bar.
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April 2022 by Taylor Jinushi
Posing this on behalf of my mother Kim (who doesn't have a Google account.) She wanted me to review Tyler W. who she said was amazingly patient and helpful for them when they were having trouble with some billing issues. She would come back based on his professionalism and customer service.
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April 2022 by Tina Shults (Charlie)
Cherrydale location said go 2 the woodruff rd location bc they can run diagnostics on my phone and determine whats causing my screen 2 flicker and flash uncontrollably since the last security update installed 2days ago. When all they actually did was give me the phone number to file a claim. I already have 1 replacement phone which is the 1 needing fixed. Why can't I just get another freaking phone without costing over $500 and/ or adding a line?!?! Sprint should be ashamed 2 have been merged to t-mobile. I will just take my 20+ year loyal membered self along with my $500 and find another carrier who cares and appreciates customers like me.
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April 2022 by Cherie Furr
I had the best experience with Ari and Jay. They were patient and stayed after hours to make sure my new phones were working. I have never had such wonderful customer service before at a phone company.
