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January 2024 by Scott Jameson
Generous floor space, displays of tiles, examples of installs (bathrooms mostly); and materials & tools for installations.
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November 2023 by Tanya T.
Customer service not the greatest here. They all act like they own this place. I got some shower corners here and the lady at check out said she discounted them for me cuz oh they are so expensive, expecting me to bow down probably but once I came home and compared the price on previous receipt from buying same corners few days before (I didn't buy enough) turns out the guy sold them to me like $2 cheaper then she did without even saying anything. Anyway, this time I bought extra so I rather return them keep coming back. When I came back they couldn't give me receipt cuz they were out of ink, your problem. Such high prices store yet they can't keep their stuff together.
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November 2023 by Jessica Landerer
First time, I ever shopped at the Tile Shop. The showroom is huge, and the tiles are displayed for easy viewing. Such good service and design advice.
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September 2023 by Amalia K.
Great experience start to finish, my friend and are DIYers and the manager was friendly and knowledgeable about the specific tile we were looking at. Delivery was prompt, man was friendly and they keep you in the loop so you knew when they would get there. Took back the leftovers with no problems. Will use again and do recommend.
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September 2023 by Charles Logue
Great staff, knowledgeable, great customer service!Highly recommend this business for any tile needs!
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July 2023 by Miranda Pearson
Laura was INCREDIBLE to work with! We went in not having the slightest clue what tile to use in our master, mud room or guest baths and she spent hours with us selecting the perfect tiles for each room. We are so excited to see the finished product! And Piper helped us with our little one while we browsed! What a great experience and staff! ❤️
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July 2023 by Tonya H.
Visited 7/10/23 at about 2pm with my cousin who is looking to buy tile for her backsplash in her newly remodeled kitchen. As soon as we walked in, even though we saw no other customers, we weren't greeted. We saw a tall, bearded man straight to the back and he saw us walk in. We walked around talking about the tile for about :05mins but no one came to say "Hello, may I help you?" or anything. Leaving a bad taste in my mouth because I'm visiting from TN and I've only had good experiences with the people I met in SC...until TODAY. As we walked around MORE, I saw the same man in the back, a blond woman at the front on a laptop or register & a young, bearded man helping a woman to her car. I asked sadly if they were too busy to help us. The young man said "If they are, I'll help you when I come back in." The woman paused, then went back to her duties. By that time it was time to go. Being ignored isn't specific to a certain region and today proved it. One should NEVER misJUDGE another person as to whether they can afford what's in their store, you never know, they may just know the higher ups.
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June 2023 by robert riggs
Awesome store, staff very helpful. Really nice showroom / displays ended up changing our minds to go to a totally different direction. Not quite finished yet, but almost. Though I do wish they accepted returns for over ordering. I know it was past their store policy time limit, but I have 600.00 of glass mosaic I have no idea what to do with it.
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April 2023 by Karen Hodak
The store has an incredible selection and incredible people! They are very knowledgeable, professional unbelievably friendly! Piper Mathews and Shu-nan Chu have gone out of their way to assists us with not only our tile and grout selections; but with aiding us with issues that we have had with our contractor and supplies. You can't go wrong with this crew!
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January 2023 by Tami Floyd
Went in 12/26/22 to pick out a backsplash for my daughter’s kitchen. There was a lot to choose from and good bit in stock. We were able to leave there with grout, bullnose, tile, and preset. One stop shopping was awesome and BLAKE was so helpful. He helped us determine what grout went best, to showing us that 1 tile had a pink tint to it in certain lighting. Thank you BLAKE for a wonderful experience.
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December 2022 by Kathy Fiddie
What a wonderful experience! The staff greets you immediately. They are knowledgeable and super nice. They pull products together so you can see the potential end results at the showroom. They have a huge selection of product. They just make it easy to generate beautiful results in your home. This is our first experience with the Tile Shop but probably not our last.
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November 2022 by Peter G.
I needed to have a backsplash put in my kitchen. I found a picture online of exactly what I wanted. I went to one of the other stores, showed it to them and got a shrug and they said "Have you checked our website?" So I went to the Tile Shop and I'm glad I did. I showed the picture to Larry and he said: "That is from one of our showrooms. I know that exact tile." He showed me the tile, which is exactly what I wanted, asked me some questions about where it was to be installed to make sure I bought the right grout, and checked me out in under 10 minutes. It was awesome service! I will only come here the next time I need tile. I couldn't have been happier!
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July 2022 by Tom and Dana Laird
The Tile Shop is a beautiful showroom. There are lots of price-competitive options to choose from and many examples of how the tile can be used and how styles may be blended. However, what sets this store apart from their competitors, hands down, are their employees! Retail shops are all pretty much normal business but when a problem arises, its how employees resolve issues that can make or break a store for me, especially as a PRO where my time also means money lost. I had an abnormal scenario today and the Greenville store sprung into action for me. They were quick, called me immediately from my email, and found me solutions. The Tile Shop today did NOT waste any of my time. I was able to overcome my tile issue efficiently. Plus, they're just knowledgeable about their product so they can best guide you to the right pieces. They take the time to learn your name and what you do to accommodate you in the very best way. HUGE shout-out to Piper who is amazing, witty, and really helped when I sent the 'cry'. And to Lauren has helped me with enthusiasm in picking pieces in an earlier visit. I feel more confident knowing I have a 'go-to' group at my fingertips when on a tile project!
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April 2022 by Megan B.
We needed some last minute items to complete my bathroom renovation. Shu-nan was knowledgeable and provided great insight. Exceptional customer service!
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January 2022 by Jennifer Figueroa
Thanks to David for helping me find exactly what I was looking for! I had only been wasting time at the big box stores. I should have started here!
