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January 2024 by eva beale
Always helpful and friendly!
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December 2023 by s s
This UPS store (#3564) is the best ever! I love the excellent service from the team and how much they value their customers! I’ve been using this UPS store for several years for all of my mail service needs and for other services, such as making copies and laminations. They have often processed my requests from email since I don’t always have time to come in the store. This team treats customers with kindness and are very proficient. . They have provided years of excellent service for us and I’m so glad they are here at this location! Thank you to the entire team for everything you do for us! We appreciate you!
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November 2023 by Marcela Keever
So far the worse ups in the area. I prefer to drive somewhere else where the costumer service exist and people love their job. Also 95% of ups stores count with automatic doors so when you come with boxes they do open. Here they are not interested on that.This family that own it you can tell from the minute you come in that they hate their job, they just want the money but no clue on giving a good service. The owner stay away from him, he hates that you come to his store to return packages from amazon and you can see on his face how grouchy he is always and lives in the darkness. They purchased a new machine to print the labels for returns and this guy very rude took me out of the line without asking if I wanted to try the machine and very rudely threw my packages in top of that new machine. He was so upset that he was shaking his head. Not kind at all and reaponding on a rude manner. What is the purpose of owning a store if you hate your job and hate people???To own a store you need to know about giving a good service and care about costumers and thatis not learn online. So sad to have this kind of people in the area, rest of stores I've been are wonderful.
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October 2023 by Janice Antley
Whoa, these guys are amazing! I got in a major bind with a print job and Rob bailed me out turning the 500+ pieces around in a few hours. Thanks for making me look good UPS Store 3564!
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October 2023 by Candid Dingle
Walked in this morning and no one spoke me even though all 3 employees was stand in the front. I told everyone good morning and still nothing but the guy behind me was help right away voluntarily
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June 2023 by Robert C.
I visit dozens of UPS Stores in any given month in my line of work, and the UPS Store at Pelham is by far the highlight of my visits. This is because it is where I can find Robert, the print & media specialist who has helped me out tremendously in the past. Always professional, courteous, and willing to go above and beyond to ensure that I am taken care of. He is an immeasurable asset to UPS and to customers who rely on him. I was in there today having him help me with formatting and printing of a word document and just had to come here to share my ongoing experience with his exceptional customer service.
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June 2023 by Ch Bu
Young Chinese Girl isn’t friendly very stoic , she needs to not work the front with customers.. I think that if you don’t want to be friendly you shouldn’t work with customers. PERIOD JUST RUDE❗️❗️❗️ This was today 6/1/23 between 1-1:30pm
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May 2023 by Heath Whaley
Always a quick and easy place to either return things off Amazon, ship something sold off eBay or send a package to family member.
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May 2023 by GD S
Thieves. These guys overcharge and take advantage of unaware customers. They should be reported to the South Carolina Attorney General for unscrupulous rates and unethical business practices and their franchise should be seized from them.The worst UPS store in USA.
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May 2023 by Kittenxplosion
This place is a joke. Ya'll go to ANY other UPS but this one. I dropped off a package over a week ago, and it JUST NOW got picked up. This was a LARGE BOX also, not just a small package that might have accidently got pushed to the side. Remember - these are franchises and are all ran differently. This one is obviously ran by someone with zero logistics experiance.
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May 2023 by Tobias W.
Wow!! Amazing service today! Thanks for your help! Saved me a TON of time and hassle.
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March 2023 by Danielle Bradshaw
Rob is my hero! Every time I’m in a panic to have something printed at the last second he has my documents sorted and ready before I get there. He’s always friendly and made sure I knew that some packages I was returning to Amazon should be paid by the Amazon seller, not by me. That saved me $55 on shipping! Thank you Rob!I also want to say David was so helpful today. I came in right before 5pm with a ridiculous amount of things to ship and I backed up the line behind me. He worked his fastest to keep the line moving and kept a smile on his face the entire time. Great customer service attitude David! :-)
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February 2023 by Mike Collins
I was in the store after lunch and the young lady that waited on us didn’t seem like she wanted to be there. She was very short with us and we will not be back to this store again.
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December 2022 by Jocelyn Walker
Rob did an amazing job making custom calendars that my husband and I are giving to family for Christmas. Communication was excellent, he listened to my feedback and he made sure they were completed in a timely manner. I recommend Rob for your design and printing needs. We will definitely be back as long as Rob is there to handle our order.
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November 2022 by Margaret Miller Marcum
The staff is always so nice and helpful.