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February 2024 by Tyler Epperson
Jonas is the bomb. He helped me over the course of several days with setting up a phone plan and purchasing a new phone. He was able to help with problems some other stores were not sure how to fix. If I ever have any more issues with anything I will be coming back to this location because of how helpful Jonas was.
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February 2024 by Mitch Mears
Jonas Lemieux was wonderful to work with. Quick and easy, I will definitely be back!
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January 2024 by Kathryn Nelson Emily
Malik helped me with my business plan. He was very knowledgeable and professional, and was able to solve problems that have plagued me for several months.
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January 2024 by Masar
Went to the Verizon store at the mall and a man named Malik helped me and my family even when there was issues he stayed patient with us and never left us or transferred us to someone else he was motivated in ensuring we got the best possible deal and service. I recommend him to anyone who needs anything to do with phones
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January 2024 by Isaiah Taylor
Chance was great! He went through all the steps to fix my issue and we had friendly small talk as well.
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December 2023 by Catherine Baker
A few years ago I came to this store for a phone and Kohta was excellent so I went back today and was helped by Alex. He was just as outstanding as Kohta (who I understand is no longer with this store). Anyway, Alex was patient and we went over all my options, he asked me questions like did I watch video on my phone, was a higher quality of photos important to me, he looked at my past data usage; and then we picked the phone best for me. Also, he answered all my questions which was kind because I'm not the most technical person. I will return to this store again when I need more service from Verizon.
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December 2023 by Randy Anderson
I wanted to give Chris Chance a 5 star rating for his professionalism and excellence customer service. He took the time to activate 5 phones for my family. Walked us through everything very carefully and made a follow up call a week later to make sure everything was to our satisfaction. If Verizon management is reviewing this please give this young man a pat on the back and a raise! I’ve been with Verizon over 25 years and will continue doing business with them as long as they hire great employees like Chris Chance.
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November 2023 by emily Duncan
Jonas was amazing. He went above and beyond to get our phones upgraded. He was professional, friendly and very informative.
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October 2023 by FoxyJ
I worked with Jonas today and he made the phone upgrade experience easy and seamless. I got an awesome new phone, all my data transferred flawlessly, and I am definitely coming back to Jonas for any other cell phone needs in the future. This was the easiest and most positive phone buying experience I’ve ever had. Rock n roll
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September 2023 by Ryan Clisham
This is probably one of the best Verizon’s that I have been to by far! Adam, our sales rep, helped us resolve an issue that was caused by another store and also made the purchase of an accessory on our plan seamless by providing us with great customer service. As a Verizon customer, this will be my go to store! Thanks Adam!
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September 2023 by Liz Folk
Amazing customer service, the employees were extremely polite and they knew exactly what they were doing. Got us the best deals. Totally recommend
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August 2023 by Barbara B.
I want to give Kohta 5 stars times 2! He worked tirelessly with me for hours to get me a great price on my continued Verizon service through a customer service representative. What an asset to your location!
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July 2023 by Keith Block
Nate patiently walked me thru the whole process of exchanging my iPhone 12 to a 14. I was very pleased with the whole procedure including the cost savings and the transfer of information to my new phone.Thanks Nate!
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May 2023 by China E’
I walked in and it took them a while to acknowledge I was even in the store, even after I made eye contact with both employees they still said nothing. When one finally did he asked what I needed minutes later and I said a new SIM card and he said to give him a second and he continued to help the family he was helping. The other employee Jonas continued his conversation with the lady he was helping and it was clear he wasn’t actively helping her. She was eating Cinnabon and talking and he was just leaning against the counter without a care in the world. The lack of urgency to help me or the other two ladies who also were just purchasing a phone case bothered me because Jonas literally wasn’t doing anything. He could have very easily checked us out and asked us if he could help with anything because he wasn’t doing anything on the ladies phone just watching her tap on things maybe while something was downloading. I eventually walked up to the other man and asked him to just ring me up for the Sims card and I’ll get it activated somewhere else. He was busy but the only one to acknowledge my presence so I at least appreciated that but he asked Jonas to help him because he was tied up and Jonas responded and said “sure, I can help with anything.” And while that might have sounded nice it was confusing because then why didn’t you check out the two people with the quick purchases and then go back to leaning on the counter with the lady? Because these are sales roles and from a company who claims to be the best, I expect more from the service I got today. If he was actually doing something I would have understood but I called before I came letting them know I was coming, so to walk in and just stare/stand around before someone even spoke to me and then sit another 15-20 mins for a SIMS card while he just leaned and looked was just poor customer service and I probably wouldn’t return to the store again.
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February 2023 by Katie Campbell
This is the place to get your new phone or adjust what you've got. They have the best attitude, knowledge and great vibe. So lucky to have Jacob and Coda so close by and ready to help. Thank you guys. No drama is on the menu.
