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November 2023 by Jerome Williams
I had Alan call me before he came to my house with my order and soon as he got out of his truck he was smiling then he greeted me with a handshake and introduced himself to me from beginning to end his service was superb and he represented this company well and I think the company should know that when they send someone out to customer homes the driver are the face of the company and he deserves a special recognition thank you for your service sir
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October 2023 by Leo Barron
One of the worst LTL companies to use on a professional level. You tell them what time your shipping hours are and they say okay not a problem we'll be there by that time but once that time actually rolls around they tell you they'll be there an hour and a half to three hours later and that's just the way it is because they wrote down the wrong close time, even after you told them you're shipping hours twice last week. Also their operations manager Daynon is extremely unprofessional and laughs when you tell him about your complaint with the company then hangs up on you because you expect them to make the situation right. I am now on a campaign to Blacklist this company from any more shipments as long as he is still the operations manager. I'm also going to make a formal complaint with corporate
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April 2022 by Frank Sterling
Popeyes is great. Nothing else to say
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December 2021 by Angie Thompson
Unprofessional, uninformed and very unorganized. I do not recommend SAIA at all. Especially the Greenville/Greer terminal.
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August 2021 by J Michael Goff
Shipment was picked up in CT on 7/29. As of last night, on the dock in Greenville, SC. They have our hours of operation and was noted that the shipment would be here today between 8am and 3pm. I called at 10am to make certain they understood that we would be closed at 3pm. They assured me the driver was leaving at 11am (?? - for a shipment scheduled to arrive between 8am and 3pm?? SMH) . As of 2:30pm, I called to advise once again as the tracking info now noted 3pm to 6pm arrival!!! WHAT? The lady called me back to advise the driver would in fact not be there as he had several other stops and was 15 miles away as of 2:50pm. Was told that "hopefully, it will be there before 3pm tomorrow"!!!! I can assure you, if it isn't here tomorrow in the am, I will have it sent back to CT! SAIA service is horrible.
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May 2021 by Johanna Moore
The man did a great gob bring my big pool up close to wear i needed it thanks again
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February 2021 by Hannah Capell
I have had the displeasure of working with SAIA on many different shipments. There has NOT been a single instance where they have delivered one of our products to our customers on time. They may appear to be the most cost effective option, but save yourself time, money and frustration and use someone else.
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January 2021 by Willie Belch
Called me this morning. Went to loading dock and they loaded. Very helpful
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September 2020 by Tee-Roy
For a company that prides itself on being on time, well over 2 hours late. They don’t even call to tell you they are running late. Call customer service and wait to speak to someone after being on hold for 15 minutes and the phone hangs up twice on you!
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September 2020 by Nikkita Hirayama
Extremely rude customer service. No 'Im sorry', or 'Have a nice day'.
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March 2020 by Stevie Ray Charles
Quick service
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November 2019 by Jase Yiu
canceled my pickup for no reason after it's scheduled.
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August 2019 by Andrés Atehortua
This company expects for you to operate and ship product on their schedule. Whats the reason for asking for a close time if you cant even pick it up by the time stated!!!!!
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January 2019 by Kim Arrowood
SAIA- is the worst LTL Carrier I have ever dealt with. They never make their pick ups on time!!!
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January 2019 by Cameron Ogren
Cargo transport company
