-
December 2023 by Federica D.
Once I was treated very bad by one of the personnel. I didn't go back for years. Then I decided to give it another chance and it was all different . They helped me with issues I had with my fish tank and were very kind, professional and knowledgeable. I kept going back with always wonderful customer service. What a difference one person can make in a business. I am glad he doesn't work there anymore and happy that they hired very very nice people. It is an expensive hobby, cannot have nasty people caring for customers.
-
October 2023 by Jennifer McGeady
My boyfriend and I went here for the first time today as brand new wanna-be fish people. Cody was so nice, so helpful and full of so much information that he patiently shared. We were so impressed and can't wait to get our tank going the correct way. We will never go anywhere else! This is the kind of place that deserves our business and will get it. See you next weekend!
-
September 2023 by Dragon Gurl
They have very knowledgeable staff, tons of fresh water and salt water fish and can order if they don't have what you want. Many different types of aquatic tank set ups. Awesome place!!
-
August 2023 by Kristina Bishop
Best first experience at a store, in a while. Within a few moments we were greeted by Cody. We had our water tested and a full explanation on what was reccomended and why, for what we have at home. I absolutely love the atmosphere and can't wait to expand our tank, especially with this company helping us! ?
-
August 2023 by Thomas Nelson
Tideline Aquatics is the best fish aquarium store you can go to ,Chris and his staff are super friendly and knowledgeable in their profession and will go out of their way to make sure your needs are met,me and my brother go nowhere else but Tideline.Thanks Chris and staff.
-
August 2023 by Holly Hill
The staff was so helpful and knowledgeable! We really appreciated everything and are happy with out new fish
-
August 2023 by Heather Holmes
Great selection of fresh and salt water fish and aquarium accessories, plus plants of all sizes. Store is always immaculate, and staff is friendly and helpful. Most reliable source of live foods and best selection of medications in town.
-
July 2023 by Nikki Perry
I am an experienced aquarist, 30+ yrs. I was visiting from Madison, Ga. This was the best fish store I've ever been in! The tanks were clean, fish in excellent shape, and lots of help if needed. I am still, a week later, talking about this store! Just beautiful!
-
June 2023 by Cole Mummert
Best fish store in Charleston. Solid selection of fish and well taken care of. A bit on the pricey side but worth looking especially for more of those special fish.
-
May 2023 by Gelise Greene
Love, love the .employees. Alicia, Kim..Cody. Raymond ..Makes shopping so easy. Great prices...and Quality breed fishes.I've had so much fun being a fish mom. Over 3 .5 years we've been shopping @ Tideline aquantics. Become apart of their rewards club. It a business that gives back. Seriously amazing staff.
-
May 2023 by Jose Noy
I’ve been shopping at this place for the last 20 years and every time I feel like a child in a candy store. Amazing selection and a very attentive staff. If they don’t have it, they will get it for you. This store is a gem and one of a kind.
-
May 2023 by Zachary Davis
I have shopped here many times through the last 5 years. ALL and I mean EVERY SINGLE ONE of the fish I have bought from Tideline have been healthy and happy fish. I was having an issue with water quality awhile back and I spoke with one of the guys and he recommended replacing my artificial with live plants and within a short period of time my tank leveled out and i have had minimal issues since. I am not in the area anymore so I end up having to go to big box stores to get things from time to time and almost every time I see some form of fish or invert that peaks my interest and 8/10 times it dies within the week. Its refreshing to be able to walk into a store and most all of the employees know the answer to my question. Of the dozens of times I have shopped here over 5 years I have had less than 3 mildly irritating(I wouldn't even call it bad) interactions with any of the staff, but I understand everyone has bad days and who knows what is going on in the store that might make their day harder than some and everyone has days that they are just not themselves. To follow that up every time I have had a less than desirable experience, the next time I go in I get excellent service.Keep up the good work!!
-
April 2023 by Jade Chen
Go here not Petsmart!My daughter and I tried starting up a 5 gallon freshwater tank for frogs and fish. The water was too acidic to add fish. The people at petsmart told me smaller tanks can take up to 3 months the establish a good ph balance and until then we couldnt add fish. I spent over 350 bucks over the course of 3 months there and still my ph was too acidic. I finally decided to try some place new and I came across this gem ? of a place. The employees were so kind, knowledgeable, and eager to help! I paid $130 for the items I needed to get the ph up, added plants, etc. I did everything they told me to do and boom! In less than 3 days not months I had stable ph and all other areas were stable as well! I should of went here first. I do know I will now be a forever customer with these guys :D Thank you so much for your help!!!
-
March 2023 by Russell Patterson
Newly into the hobby of keeping aquariums. The staff at Tideline have been super helpful. Quality fish, knowledgeable staff, and a great selection. Don’t forget to like their FB page to stay updated on what’s newly arrived or on weekly special. They also do free water testing. Look forward to many happy years of keeping fish thanks to the team at Tideline!
-
March 2023 by Jim Florence
Sent my niece to get some supplies to start up her new tank and from what I heard over the phone, she was made to wait for 20 minutes because of another customer needing help but wasn't acknowledged let alone looked at the whole time she was waiting. Dude came through showing the customer fish while still not acknowledging her, expected her to move while looking the fish she wanted to buy without even saying "excuse me" or anything. Even when she got help, the guy helping her was condescending and had left to acknowledge and tend to other customers while he didn't bother to do the same for her. Only 15 minutes in, did someone say she'd get help eventually. She saw 5 employees while waiting, It's obvious they only care about regulars and big spenders, glad they care about their regulars, but the guy didn't need to be so twisted up about her questions and her knowledge of aquatics. She didn't go in as miss know it all and tried to be humble and see if they were accustomed with information of what she was looking for. She just got off chemo and wanted to finally get a new tank going, drove 2 hours to see this place because she's been following them on Facebook and keeping up with their sales and newsletters on their products, been wanting to go here since 2021 but couldnt make the time to set up her tank due to treatments. I'm writing this review because it's absolutely amazing how disappointing driving 4 hours somewhere just to be publicly talked down to about what she does or doesn't know, without asking first, she's been studying aquatics for years and was disappointed that they thought she was wrong about this or that is that she was wanting things without knowing the possibilities of the outcome with certain plants or fish. Don't just assume a woman walking into the place doesn't know everything just because she asked some questions, in my opinion she was too nice to the punk. She was extremely patient, meanwhile we waited in the car for almost an hour watching her baby.She ended up not getting the tank supplies she needed there after the customer service didnt pass the vibe checkMore for local regulars.You guys have pretty coral and beautiful fish, but I guess privately owned places don't need to really focus on customer service. Mind you this was a Wednesday. And there was only one other customer at the time she entered.
