PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online, catering to a wide range of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up items at local stores within two hours, and some locations provide additional services such as dog training, grooming, pet boarding, Doggie Day Camp, and adoption. Reviewers note that the store has a good selection of pet foods, especially canned options, and staff are knowledgeable about pets, offering helpful advice, especially for special needs pets like those with sensitive stomachs. PetSmart's training courses are highly recommended, with positive feedback about trainers who excel in obedience training. However, some customers find the selection of freshwater plants limited and consider the prices high, and they prefer other stores for certain policies. Overall, PetSmart is seen as a reliable place to find pet essentials and services, with staff who genuinely care for animals.
I gave a bad review last month when we had our midsize golden doodle groomed. Prior to that appointment, we had always been super pleased but it was a new groomer and she did blow dry and brush Zoe out. We basically picked up a damp dog. We complained and were resolved to finding a new groomer for Zoe. They asked for a... read full comment
February 2026
People are always very nice and helpful. The store is always very clean.
January 2026
They are so familiar with the items that I don't really have to shop. I just walk in ask a question am escorted to the item and if I have anything else in mind they can get it for me because I am handicapped and can't wander around too much.
