April 2021 by Karl E.
I called to make an appointment to fix my AC, fix my horn, and change my oil. I dropped my car off and told them to give me a call when they had an estimate for the air condition because I knew it was going to be expensive. When they finally called mid afternoon they gave me the estimate on the horn and the air condition and I said to go ahead and do the horn, but the AC was too much for right now. They told me they had to order parts. I asked if they had at least done the oil change so I could come pick my car up? Kind of surprised, the technician said no but he would give me a call as soon as it was completed. I waited and waited and waited. The call never came. The next morning my wife and I had to struggle to drop all of our kids off at different schools because we only had one car at this point because Ford thought it was appropriate to keep our car overnight for an oil change. I called first thing in the morning at 7:30am and was transferred to the service voicemail. It wasn't until 11:30am that I finally heard that my car was ready. I was told on the phone that the horn was about $200 and the oil change was also completed. I knew from the signage that the oil change was about $45. When I went to pick up my car I was surprised to find out that my bill was $110 more than we talked about on the phone!For the first time ever I saw I was being charged for my air condition review. How come on the three phone calls we had I was never made aware that my bill would reflect the larger amount?? And if I do go with the $1000 repair I still don't get the $110 back! I brought this up with them and they didn't care. I asked why we hadn't spoken about it and their response was that we were just talking about the horn. There's another shop in town that just wouldn't behave this way and quite honestly if I have to use Ford for anything specific I will drive to the next nearest location versus going here again. They stole my money by holding my car ransom. The folks at Raceway Ford are crooks. Live and learn.