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February 2023 by Judy Thrower
Great cut and colour today! Many thanks, Sabrina!
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December 2022 by Merci Heuer
I had an appointment with you in December 22 for a perm and waxing of the eyebrow and lip. Actually, I should have left the store when the hairdresser started wrapping my hair. Even while wrapping it up I noticed that the technique was not really well mastered. She broke the rollers and she did not lay the hair paper flat against the roller on the second turn, so that the hair did not lie smoothly around the roller, the crease in the hair paper meant that no proper wave could form. The second thing that made me wonder was that she wanted to make the haircut before the perm, which actually makes no sense, because you only see afterwards how the waves fall and usually adjusts the haircut to it, but since she only cut off the tips instead of cutting a hairdresser, it didn't really matter in the end anyway. On her advice I left the salon with wet hair, she said air dry would be the best. Had I had the hair blow dried in the salon, I would definitely not have paid money for the work. The perm is so badly done, there are quite a few strands hanging straight down and it looks terrible. Now it's also clear to me why she didn't show me the hair from behind as usual. Besides the perm and the "new hairstyle" I also had my eyebrows and lip waxed. I asked her if she had experience in it, she said yes, but unfortunately she had none or she had a bad day. The result was that I had wax all over my face when I left her salon. I didn't realize this until I was driving home so I had to buy wax remover on the way. The eyebrows were waxed unevenly, thin on one side and thick on the other, a very unprofessional result.Normally I would discuss this with the salon directly and find an agreement. However, I have already answered a questionnaire and also written an email but somehow no one feels responsible.I hope that this was a one-time incident and the lady just has a bad day, but my disappointment is great, I realize that nothing can change the condition of my hair but they could have apologized at least.
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November 2022 by Victoria S
tatum was amazing!! she cut my hair amazingly and i love it so much thank you!!Service: Haircut
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June 2022 by Jillian Burton
I made an appointment for cut and highlights. I was told I was blocked for 5 hours. I showed up late 20 minutes. She said she only had time to do partial because I was late and I was only blocked for 3 hours leaving only 2hrs and 40 minutes because I was late. I said ok I will reschedule. She goes to reschedule and said she will block 2.5 hours!!!!???? So I asked her, wait that’s the same amount of time?! I just cancelled the appointment and won’t reschedule. I understand I was late but she was extremely unkind. She made me feel like I needed her and she didn’t need me. We are customer and provider we both need each other. This place is not getting my business. I guess they don’t need it!
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June 2022 by Melissa Fink
My daughter did the “fairy hair” its glitter extensions and she loved them! I also got a wash and style and it was great. I’d highly recommend them!
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June 2022 by Buffie Still
LOVE the place!!! Professional cosmetologists with amazing personalities.
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March 2022 by JMS
Sabrina was great! Did what I asked. Neat trim and big improvement!Service: Haircut
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March 2022 by Leslie L.
I went in for my weekly wash and blowout, The price is perfect $35 don't let that amazing price full you because it's worth $50 ( the normal price I pay in MD). Ask for Tatum !!
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February 2022 by Bonnie L
I always have a good experience here. Dawn is a very kind, caring person who is very good at her profession. She has always been ready for my appointment and even though I was not scheduled for a styling, she offered to lightly blow dry my hair and didn't add an extra fee. I've been going to her for number of years when I've been on HHI.
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October 2021 by Erin M.
Last minute needed highlights and cut. Called and got in right away. Ilene helped me. So knowledgeable and kind. Clean place. Felt and looked great afterwards.
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June 2021 by Alejandro Saavedra
I love this place the people are so cool Jessie and Morgan they are the best !!!! See u next time guys
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May 2021 by Melanie D. Ludwig
Beautiful salon with a wonderful welcoming environment! Everyone was so nice and Ernie gave me a fantastic color and cut. So happy to have found them!!
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March 2021 by Dana Ponsi
Morgan was fantastic! Super friendly and sweet. My hair looks amazing!!
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March 2021 by Tania Ramirez
Everyone was very nice and my hair cut was great
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February 2021 by Aryanna Lyons
DO NOT COME HERE!!! WORST SALON I HAVE EVER BEEN TO!! PERMANENT DAMAGE!!! SABRINA and DAWN should have their licenses revoked! I have never written a review of a business before however I feel the need to warn other potential customers. I got my hair "hilighted" here by Sabrina Hein and it was truly the worst job I have even seen (pictures provided below). Extremely brassy with tiger stripes and blleeding on the scalp which caused a painful sore at the top of my head. I called Sabrina to ask if she could fix her mistakes however did not get a call back within 48 hours so I decided to call the salon and ask for a refund. I came in the following day and Eileen Perdue took pictures of the damage, was very nervous and was shaking. She said it was a terrible job and sent pictures to the owner of the salon, Dawn Bero. She said Dawn would give us a call within hours... it has now been a week and I have not gotten a call from Dawn and no refund at all. I had to go to another salon and they were able to fix some parts of the mess however it was $300. I have provied all pictures below and would not be surprised if this business denies all allegations I have made because they are so unprofessional and extremely rude.
