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December 2023 by Quinn Chuu
Very unprofessional, A Lady named Boupha was not helping at all! She said it was my fault when I came to make the deposit!
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July 2023 by O Simmons
Thank you so very much for all of your help, Brad Ellis and his assistant, Kristen Toho in securing my loan for my new home. You were both very professional, trustworthy, patient, knowledgeable, kind and pleasant to work with during my repeated interactions with the home loan process. Brad, you stand above the rest in every aspect of mortgage financing including responsiveness, honesty, reliability and treating me as a person rather than a home loan customer. You were always dependable, available and reliable. It was a pleasure to work with you Brad Ellis, you made me feel comfortable and stress free. I am extremely proud to recommend Brad Ellis to anyone.
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May 2023 by Mete G.
Stay away from them in all costs, especially if you need some sort of line of credit and you may need to partner with the bank in time sensitive matters. I have a cash value line of credit with them and they are extremely unresponsive and they dont care about the urgency of your projects. Russell Bolton, who manages that department is rude, unresponsive and miles away from being a professional person. Looking for the first opportunity to leave this bank just because of the unprofessional behavior of this department.
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March 2023 by Jane [Robinson] Tanisawa
CON: Very limited information and options on their website. This requires contacting a representative again and again to obtain the information for infrequent transactions. The default answer given is sometimes irrelevant to information requested and would incur needless fees, resulting in multiple emails.PRO: You can reach a live human being on the phone within business hours for EST on MOST weekdays. As good as that sounds keep in mind that most often you will leave a message to receive a return phone call which could roll over to the next business day.
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July 2022 by Rachel (Freedenberg) Meers
We had an excellent experience using Brad Ellis at Coastal States Bank for our Mortgage. Brad had exceptional knowledge of the real estate market on the island and was patient with our questions. With Brad working alongside us, we felt confident making a great offer and winning in this competitive market. He kept us informed throughout the process and was always available if needed.
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June 2022 by Rachel Freedenberg
We had an excellent experience using Brad Ellis at Coastal States Bank for our Mortgage. Brad had exceptional knowledge of the real estate market on the island and was patient with our questions. With Brad working alongside us, we felt confident making a great offer and winning in this competitive market. He kept us informed throughout the process and was always available if needed.
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November 2021 by James Horner
Best bank ever!! The staff are on task and extremely pleasant to do business with. Over and above exemplary service for both my personal and business. Would highly recommend to anyone looking for a bank that truly cares about its customers.
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October 2020 by Dacia Allen
Don’t ever try to put in checks on the weekend- North end doesn’t accept time checks and the South end touch screen doesn’t work- complete waste of time. Fix this please!!!!!!
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December 2019 by Howard Rankin
awesome experience with caring professionals. Best bank I have ever worked with.
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September 2018 by Jenn G.
Rhonda - I hope I got your name right! - at the Bethelview branch in Cumming, GA is amazing! She was on the ball helping me with suspicious international charges on my debit card. Back up and running in no time! Very pleasant, courteous and helpful. much better and faster customer service than a national bank would have ever given... got through to a live person without going through a ridiculous menu and no hold times. Would recommend Foothills/Coastals State Bank over a national chain ANYDAY! Thank you for going above and beyond! I would give a 15/10 stars if possible. Never going back to a fee/surcharge/no help national chain bank again!
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November 2017 by chris gibson
These people are TERRIBLE to work with. I would never deal with these folks ever again on any mortgage deal. I would definitely look elsewhere there are way better people to deal with.
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August 2017 by Greg J.
I have had a great experience in my career of living in 14 cities. I would rate coastal states bank, their culture, staff associates, and executive leadership as the best banking experience one could find. I don't have $1 million on account but every time I go there I'm treated as if I do.
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September 2016 by Amy Lee C.
I love my bank! They really mean it when they say they know you and are a "Local" bank!
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August 2016 by Jennifer Lance
I love Coastal States bank! Everyone there is so nice and helpful- local is the only way to go!
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November 2014 by Stephen L.
CoastStates has been my bank for over 7 years after I had had enough of the Big Bank run-around and poor service. They have been nothing short of awesome. Their customer service is very personable and you can tell that they truly care about pleasing their customers. Most any business could learn from their expert care and client retention.
