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November 2023 by M B
Great bank. Wonderful customer service. Big bank capabilities with small town bank service!!
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April 2021 by Sce Euro
Dealing with the local branch is always pleasant and easy. Unfortunately, when you call the customer service line or need to talk with someone at the cooperate office it becomes an absolute nightmare. Unfortunately, I have to deal with the cooperate office for things regarding my business accounts rather frequently.5 stars for the local branch, 0 for the company as a whole
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January 2019 by Rod MacIver
I signed up for a no fee checking account. The reality: First Citizens Bank has a multitude of fees buried in the fine print that they don't tell you about. Every time they blow their nose, they charge you a fee.
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January 2019 by Rod M.
I signed up for a new fee account. The reality: First Citizens Bank has a multitude of fees buried in the fine print that they don't tell you about. In opening the account, they asked for my driver's license. I gave it to them, and told them the address on it was out of date. They sent a letter to the address, and when it was returned, charged me $12. They charged me a dollar to remove the money in the account. They wanted to charge me $25 to close the account. Deceptive, dishonest.
