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November 2023 by Gene McDonald
Hilton head airport..quick and easy dropoff.. park car in lot walk inside. Done
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July 2023 by Chance Rose
Terrible!! With live in a world where updates and news are instant at your fingertips. I called and made a same day reservation. Yes it was with the call center because you can’t call anyone directly at the location to make a reservation. Their database for available vehicles don’t appear to update but once a day and perhaps at midnight. I questioned them repeatedly on the phone to ensure they had a vehicle and proceeded to reserve a mini van for same day. Keep in mind this all started around 8:30am. Drive and hour to the location just to be told no vehicles were available. Showed them my email reservation for there confirmation and didn’t seem to matter let alone care. Just nothing we can do. This is the whole purpose of a reservation!I called the reservation line back while here at the location. While standing there they tell me over the phone, yes we have your reservation and a mini van shows available.They have no cars!! Complete waste of time!!
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May 2023 by S H
Surprised to see such low reviews for this location. I thought Michael was very professional and accommodating. There was a line but he was able to efficiently handle each customer so the wait was not long.
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May 2023 by Shane H
Surprised to see such low reviews for this location. I thought Michael was very professional and accommodating. There was a line but he was able to efficiently handle each customer so the wait was not long.
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April 2023 by Darien Applegate
If I could give it less than a 1 I would. Read other reviews about service and how they treat people in a dismissive, rude and unprofessional way. Not only was I treated this way but even EC customer service who was wonderful was stunned of how they were treating people. I also witnessed another rental car agent berating someone in the lobby because the guy asked to change his reservation “on a holiday weekend”.What happened to the professional people ? National used to hire them. By the way, I travel a great deal and I do want to mention that there are many wonderful people at National just not at this location. Book at another place on the island or in Bluffton and have a better experience.
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October 2022 by Nicholas Isola
Great staff, usually wind up with an upgrade at this location. Like another poster mentioned, I occasionally get cars that have been smoked in. Hours need to be improved here, although after-hours drop off is handy.
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July 2022 by Texas Cycling
I booked my car to be picked up in Savannah. The "customer service" representative was unpleasant from the start (she was rude, unhelpful and a bit aggressive). If that was not enough, I was billed an extra 500 dollars for returning my car one day late. I will not book with National again (my first and last time). After countless calls to National for help to understand the price gouging I gave up ( it turns out everyone is as unhelpful as the CS rep in Savannah).
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April 2022 by Mike V.
Great Staff; easy access; Green means GO! ----- ----- We visited Hilton Head Island for spring break, 2022. For previous trips, we've driven the entire way, or flown to Savanah (SAV) and driven in from there. For this trip, we flew all the way to Hilton Head Island Airport (HHH). This trip we were blessed; we ordered a mid-size car but they only had Chrysler Pacifica minivans, just like we drive at home - NICE! The staff was helpful and quick. National is my preferred rental car company because they let you pick your car; typically just walk from shuttle bus to car and get in and go. At Hilton Head Island airport, you get the keys inside from a friendly staff, and you're a very short walk outside to you car and you drive off and you're on your way. Thank you, National HHH! March, 2022 visit
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January 2022 by Alan Dennis, Baron of Cowie
Always great service. Good cars in good condition
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July 2021 by crazyjdkid
Decent service, had ordered and paid for a full size but ended up with a small intermediate Nissan Kicks. You don't want to be subjected to a Nissan Kicks. It was clean though.
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June 2021 by Randall Ledford
Okay. Same as usual.
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January 2021 by Michael K
Two days in a row, I was locked out of my confirmed reservation because they were oversold. Unfortunately, the online reservation system does not match inventory. This occurred at both Avis and National rental car at HHI airport. National promised me they would find me a car within 24 hours, but that never happened. Instead, they let my reservation expire. I'm now left stranded, wondering how I will get home.
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January 2021 by Patrick Ronan
I'm usually a loyal National renter, but the facility at HHH was not up to par. First, they didn't have the class of care I had reserved, then they told me they would call me the next day when the larger car came in. They called and left a message to call them back to confirm I still wanted it. I called 8 times and no one answered the phone and their mailbox was full. So I drove to the airport only to find out that they didn't have the car they had called me earlier to say they had, but would call again when they had the car. After three days, I gave up. And just to add to the problem, they close early in the off season, so we'll have to find another agency since our 1745 flight next month arrives after they close at 1700. I still love National around the country, just not at HHH
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December 2020 by Joe Barrows
Easy to book, pick up and return via HHI airport.
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November 2020 by Kin Yu
I would have given it a 5 star if weren't for the high vehicle mileage of 30K and tire pressures low warnings.