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February 2024 by Stefanie V.
Son gave me a wallet for Christmas and I was unable to exchange/return due to a 30-day policy and I have the packing slip, box, everything.
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November 2023 by Danielle P.
I went to an Art & Seafood festival in the area, and Spartina was one of the vendors set up, there store was on this particular street. I have bought from Spartina at an outlet in the past. Customer service was great, and efficient. The sales seem to be a reasonable price. I did buy a few items. The store was clean and had a nice vibe. I would shop here again in the near future. Give the storefront a visit, you will surely find something nice and unique.
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November 2023 by Margaret
Very nice store. Nice and open. Employees are very nice. Organized as well. This store seems larger than the other locations in our county. With that being said it seems the smaller stores have more variety?!?
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September 2023 by Mari-Anna. Tweed T.
Study attractive compliments galore, goes with everything it's a walking postcard for every place you love and have been. I have a large tote and the Crossbody bag along with the matching scarf.
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August 2023 by Renae B.
Caution when ordering online... super slow shipping and expensive. Ordered a top through Spartina's recent warehouse sale - 8/11. As of 8/28, never received the package but was charged for the item on my credit card. When I called customer service, was told lost in transit (prepared but never shipped out). Super disappointing and now top was out of stock online. Would not order online again. Spartina 449 definitely needs to update their logistics and shipping processes.
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August 2023 by James A. Molnar
Really enjoy this store. Make sure to grab a cup of delicious sweet tea while you browse and shop.
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August 2023 by P. Lowe
I visited the Hilton Head Island store in Shelter Cove several months ago and saw the perfect housewarming gift for a friend relocating to South Carolina. After my friend moved into her new home, I called the store and the sales person was very friendly and helpful in taking my order and sending the gifts.
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July 2023 by Amara Mitton
I really like spartina but I’m a bit upset because there are signs all over saying “warehouse sale” so I showed up…. Walked about 2 minutes each way in 93 degree weather, in my scrubs and under-scrubs (as I just got off work) to go to this sale. Only to find out at the entrance that it’s ticket only…. If it is ticket only then DO NOT put up signs for the public…. You should simply attach the address or directions on the ticket and/or confirmation. Not very happy at all
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June 2023 by Peggy C.
Zero customer service. This organization does not care one bit about their customer base or customer loyalty. I ordered luggage and 10 days later it's 30% off. I call for a credit and hey would not honor it nor would they give a valid reason. Their customer service manager 'Mary K." was unphased and didn't care. When I asked her to speak with someone else, i was told no one else would take a call from me or call me at a later time 'they don't take phone calls'. So basically, she didn't care and told me no one else in the organization cared either. Well, good job Mary K., you lost a loyal customer and one who will be spreading the word on Spartina 449 and their lack of appreciation to their customer base. Any other store would have honored the price change within a two week period.
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April 2023 by maddie j.
Wow! I ordered a top that shrunk considerably in the wash when I followed the washing instructions, two weeks after receipt of my order. I sent an email about a refund or replacement and this is what I received in response: "Unfortunately, we are not able to accept returns on used/washed merchandise. We would like to encourage you to use the following discount code: "Mermaid23" on your next purchase for your troubles." I will never order from here again! Buyer beware; they do not stand behind their merchandise.
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April 2023 by Chris B.
I purchased a pair of pants for $118. The first time I wore them, the stitching came apart on the back pocket. I tried reaching Spartina via phone, no human answers, I emailed to two different email addresses and again no response. For the price you pay for their products, you would think their customer service department would be topshelf.
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March 2023 by Topo G.
Don't buy online from this business unless you like to have your credit card charged and not receive the merchandise. There is no customer service. I placed on order over a month ago for two items. After over two weeks, I received one item, despite having received an email saying both items had been shipped. None of my several emails have received any response other than an automated message. There is no response to phone calls. I have had to file a complaint with the Better Business Bureau and will dispute the charge with my cc provider.
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March 2023 by Christy Reichard
I purchased earrings that I loved! Got home and the post were too wide. I don’t make a habit of trying on earrings at the store! I returned the following day to exchange them and the very RUDE owner informed me they do not except returns. I WOULD HAVE HAPPY EXCHANGED THEM FOR JEWELRY OR CLOTHING. I’m not about to stretch out my holes for one cute pair of earrings. Be very WARY of this store and OWNER!
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March 2023 by Jo M.
Do not order from Spartina449. I ordered on February 20th and still don't have my full order. They say they open at 8:30 but I called between then and 9:17 and no one answered. Then they said they moved their warehouse and are having trouble "sourcing my items". It has been more than three weeks! I demanded a full refund and they replied that "they are working overtime to fill my order." Still NO REFUND!!! Their business practices are complete garbage. Buy from Lilly Pulitzer for all your preppy needs and get fantastic customer service. Steer clear of Spartina449 as their customer service is a joke. GO ELSEWHERE.
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March 2023 by Laura G.
Customer service is non-existent. I ordered two items --one arrived, never received the other or any communication or refund, despite numerous attempts. There are plenty of other options out there so I would stay away from Spartina.
