-
January 2024 by Josie Abellon
Worst SpringHill Suites we've been too. The location is good but the customer service is so disappointing! The breakfast attendant was so rude and the front desk was so unprofessional! My mom got yelled at by the breakfast attendant, in front of many guests who were also having breakfast, because my mom got a yogurt for my daughter out of the fridge. She had no problem with the others doing it. My mom just followed other guests doing it but she only yelled at my mom saying that my mom can't do that without her permission. But others can? We really felt discriminated and humiliated. This is the first time it happened to us. She just ruined our vacation. The front desk was so unprofessional and was not helpful at all. Prior to writing this review I browsed to others and found out that this happened before to a guest with children as well. So if you have children this is not a good hotel for you. The breakfast attendant has something against children. The management should hire better employees. I commend the assistant manager for handling the situation to his best.
-
January 2024 by DJ Smith
When I walked in for check in, there was no one at the front desk. I said good evening to make someone aware that I was at the desk. The girl came from the back while talking on her cellphone. She didn't greet me with a Hello, good evening or how may I help you. Didn't bother to ask for my ID.She said, what is your last name. I provided it. She proceeded to check me in. As she was handing me the key cards she mentioned the room was on the first floor. I asked for a room on a different floor. She rolled her eyes but did put me on a different floor. Each time we left the property, went to breakfast or to the workout room, there was never anyone at the front desk. Other than lack of employee presence and quality customer service, the property is nice. Rooms are spacious and clean. There are several restaurants in walking distance. There are paved paths for cycling, running and walking. The beach is less than five miles away. Workout room was well equipped and spacious but didn't provide wipes to clean equipment after use. Breakfast was just ok.Safety: I would be concerned about my safety at this hotel because the front desk staff seems to not follow Marriott protocol. If I can be checked in without showing ID, I'm sure a person off the street can say they lost their key to a random room and the front desk would reissue without any type of verification.
-
January 2024 by Kate Me
Very happy with the nice room. Front desk and breakfast people where wonderful. Nice breakfast.The shower door does he have a chip out of the bottom seal on the door that should be fixed because of water going into the bathroom, 428.Safety: Very safe clean area.
-
December 2023 by Jame Cash
Upon arrival, nobody was on site to check us in. We waited downstairs for 30 minutes then had to call the hotel number to bring someone to check us in. Okay. Next morning went to the breakfast, looked like a decent spread but had 0 gluten free options for a hot meal. I'm gluten intolerant and here for work. Had a bowl of cheerios. The milk tasted funny so threw it out. Chocolate milk had chunks in it. All the milk is stored in a table top fridge and it's mildly cool. Warned the staff that the milk was bad. Coffee tasted old and burnt. Only saving grace was the hot tea. No laundry machines which was a bummer. Nice fitness center though.
-
December 2023 by Shantell Darby
Overall our stay was nice, but the walls are very thin so we heard other people's TVs and music at all hours. The breakfast offered was also underwhelming.
-
November 2023 by Norman Small
Staff not very efficient with local info. rooms nice..breakfast just ok. Location hard to find as it's back from highway behind trees.Walkability: Nice restaurant in walking distance
-
November 2023 by Kevin Geraci
Nice new hotel in a convenient location on the island. The only complaint was that the sliding bathroom door was very heavy to move.
-
November 2023 by Nafisa Price
Great service, Continental Breakfast included, Quiet, Extremely Clean, Comfortable beds, Conveniently Located near Restaurants, Shopping, Sights & Water.Rooms: Comfortably Beds, Great design & setup of rooms. pull out coachNearby activities: Movies, boat tours, sights, shoppingSafety: Need to implement more lighting around hotel & areaFood & drinks: Plenty of Restaurants galore located all around hotel area
-
November 2023 by john zeigler
Upon check-in, we were asked if we would like housekeeping during our stay, and we said yes. When we got to our room we noticed that the bathroom door would not stay shut. It was a sliding door with a broken latch. The next day, we asked the front desk to have it fixed and they told us that they would take care of it right away. Housekeeping never came which was also a problem since we had to put towels under the door to keep it closed. We complained multiple times about these issues and nobody seemed to care. The door was never fixed and in our 5 night stay we only had the room cleaned and towels changed once. Overall a very disappointing stay.
-
November 2023 by Nicole Sporn
Good lord, the smell is atrocious! It smells like the inside of a portapotty on a 100 degree day. AC is super weird; gets freezing, but then randomly shuts off and controls don't seem to work. The room and hotel however was very clean and comfortable. Nice breakfast and friendly staff. Would not stay here again though with this smell.
-
October 2023 by Denise Raklovits
The service portion of my stay was excellent. The front desk was exceptional. Very friendly and helpful. However, I stayed on the third floor. My room faced the sewerage plant. The smell was atrocious, therefore I would not recommend staying at this Marriott.
-
October 2023 by Laura Hampton
The room was very clean. The staff were courteous and helpful. My only complaint would be the sound carrying through the walls. We heard pretty much everything going on in the adjoining rooms. It worked for the one night that we needed it.
-
September 2023 by alexei volkov
We had stayed here for our 1 year anniversary. Upon checking in we met John. Who was a delight and was a breath of fresh air. John and every staff member their from the housekeepers, to breakfast attendants, to the maintenance, to the front desk team and AGM were all beyond exceptional.John informed of us of the best BBQ that we've tried called bullys. The maintenance people were courteous and professional. It really felt like home away from home. That's what it is all about because home isn't a place it's a feeling. The Springfield Suites at Hilton Head had provided that and so much more. We checked in with the employee rate but as I mentioned to the AGM who I apologize I forget his name, we were treated with such great hospitality. And the team that was there during our length of stay made the best difference to our trip. Through the heat, the long days on the beach, to the day travels and explorations. We knew we could come back to this hotel and just rest.Clean smells, great breakfast, a lot of smiles and warmth. Definitely would recommend this hotel to anyone deciding to stay in Hilton Head Island. Thank you so much Springfield Suites at Hilton Head for creating the best memories that my wife and I will cherish for the rest of our lives!!
-
September 2023 by Vincent Chavies
Excellent service from the lady up front, rooms are very clean and sanitized. Also very spacious and comfortable. You will be very happy to book here for any visit.
-
September 2023 by Judith Chang
Nice and clean. Great room layout. Very friendly setup. Simple
