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October 2023 by Susan Newport
I almost never leave reviews but felt like something needed to be said after shopping here. I was in the store the other day purchasing shirts and the cashier/only person there was extremely rude and snarky. She was younger with brown hair and seemed extremely put out to add designs onto our shirts. First off, when I walked up to the counter to check out the tshirt designs carrying a handful of shirts, she asked in a really annoyed attitude if I planned on having a design put on each shirt. I said no that I still needed to decide on which shirts to buy based on the designs I picked. And her response was something along the lines of "Oh thank God. It takes people forever to pick out which design they want and sometimes they even ask me what I think like I have any clue what they want." Then, after picking the designs I wanted, she made the first shirt and put the design really low on it which looked funny. When I kindly asked if there was any possible way to have it redone she rolled her eyes at me and gave a huge annoyed sigh. Then said something to the effect of "only redoing shirts for people she likes." Okay sorry but last I checked this is your job and I'm not obligated to purchase a shirt that you didn't do right. So she redid it and not only was it off center but it was crooked! Omg I couldn't possibly ask again for it to be redone so I just bought the shirts and got the heck outta there. However I will never go back...which is a shame because I look forward to buying shirts there every year when we visit. Oh and to top it off, my husband asked about the ice cream and she said it was closed rudely (although I'm pretty sure she just didn't want to get it for him). All of this rudeness because she really just wanted to go back to playing on her phone instead of doing her job. Absolutely ridiculous. Sorry to bother you and take you away from scrolling Instagram or whatever you were busy doing.
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August 2023 by Amber Marie
Worn once. Hasn't even been washed yet and all lettering in peeling off...
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August 2023 by Eleanor Mcgee
The owner is definitely a snake , order two chicken quesadillas charge me $45.00 I called him once I realized it on my ticket, plus he help himself to my card by giving himself a huge tip???? never again
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July 2023 by Carolyn Bernstein
Love this store! You can pick out anything you want and add a custom graphic to it. The owner is so nice. He remembered us gave us excellent customer service. Highly recommend. We will always go back for our Hilton head souvenirs.
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July 2023 by Rebekah Rhodes
I had a great experience with my family at this establishment! Steve was extremely helpful and had great customer service. Food was great. I recommend the grilled chicken chipotle panini.
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June 2023 by Natalie O.
Do not trust this company!! The owner does not care about his customer's or suppliers (vendors). Not happy with the service. Don't let them fool you. High priced rip off. You get scammed for your money. Company takes advantage with high prices and terrible service. Steve Maleh is the owner who doesn't pay his vendors. He placed orders with our company in different names. He said he was ripped off from a guy who managed his company for 10 years. Don't let him fool you with that story. The orders delivered to his house in FL. We got scammed. Not cool to take advantage. NO GOOD - DO NOT TRUST COMPANY
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May 2023 by Ben Cannon
I would like to say that I had a great experience with one employee named Ronna. I was getting some new shorts and beach shirts. She helped me pick out some good color combos and it helped enjoy my beach experience a lot more
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May 2023 by Linda Anderson-Lark
Great employees working there. It was an all around good experience.
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April 2023 by Michael Crank
Owners Steve is a snake. Doesn’t stand by his employees or honor honor customer refunds. I bought a life jacket. The employee said I can return it if it’s too small. I tried to do that. Owner didn’t allow it. I legitimately brought the life jacket back 40 minutes later owner didn’t want to fund my money. This is not a business you want to give your money to support another local establishment.
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March 2023 by Sebastian M
To whom it may concern, It is brought to my attention by one of my dear friend and it is brought to my attention that the customer service of this business is very poor and very inhumane and we felt it was racial. My family told me that the kid of the owner has been disrespectful in two occasions which the second time its still disregarded. The owners Kid is in the business parameter and calling pedestrians freaks and shouting and being all mighty to the pedestrians passing by the Surfs Up store. My friend came to approach the customer center booth to ask and brought up the behavior of the kid to their attention but it was dismissed and my friend was treated rudely and disrespected and I am not sure if it has to do with the racism. Being called a freak is not ethical and specially if those that are acting such behaviors are the representations of the business. This is so disheartening to hear and for my family to experience such encounter, it is not something you would hope to happen to a member of your loved ones.I felt very disheartened after hearing this encounter and the disrespect that my family received from the customer service and the owners kid. When my family is telling the kid that it is not nice to behave in such manner and reminded him of his acts the kids apologized and thats when ***** steps in and told my friend to Get the ****** out of the public space and that he is not allowed in the parameter when its not even inside of the business establishment. Telling my friend that didnt my friend knows that the kid is the owners son and my family reasoned out that since he is the owners son, he is hinting that he can do as he please in the business establishment even that entails being rude, mean, and calling pedestrians and tourist FreaksMy family felt so embarrassed and so disrespected by this encounter from the people of this establishment. I hope that no one ever have to experience this act of privilege and entitlement. Thank you.
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March 2023 by Me M.
Came here 2 days in a row, my young daughters were followed through the shop, and multiple workers stood next to them and stared at them while they shopped. I confronted one of the workers on why they were following so closely, and they said they were just watching. The same thing happened both days. Nobody offered assistance, all the workers were extremely rude. As we were walking out on the second day, officers followed us to our car! It was pathetic. Negative 10 rating for treating people like this!
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March 2023 by Cal B.
The bread was so overly dense and heavy and the meats were so thickly sliced it was not enjoyable. The bread sat on my stomach for hours afterwards. Light fresh sub rolls with thinly sliced meats and cheese is a scientifically proven formula that works much better than dense oversized bread and meats. Try Jersey Mikes over Surfs Up. Sorry y'all - I really root for the small guys but this shop does not cut it as far as subs go.
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January 2023 by Dawnel Newton
No room 2 get around 2 look. 2 much on floor blocking the aisles.
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October 2022 by Jacoby Voigt
Yeah Albert and Charlie hooked us up these guys are great! We made some custom shirts and they turned out fabulous
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October 2022 by zoraida erquinigo
Best store for prices on t-shirts and sweat shirts for adults and kids. Best prices after walking into the malls across the street. You can pick any shirt and the logo is put on free. Also see the person at the information booth in front of the store to get great discounts! I got a free t shirt after spending only $30. The staff was very friendly and helpful. I would definitely recommend everyone to go there.