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July 2023 by Melissa D.
After making appointments for both our golden retrievers and filing out all the medical questions including saying one of them had a hot spot , we were told that a bath would not be possible due to the hot spot!! Really?? Why didn't you tell me that in the first place. Waste of time
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February 2023 by Romi S.
The cut my dog, didn't tell me they did but when I was petting my dog at home she was in pain I take a closer look at her ears and her ears have a bunch of tiny cuts on them, didn't cut her hair like I wanted them too. Let's a bunch of knots of her hair but like bad impossible knots that only come off when you cut them. Terrible experience I thought everything was fine until I noticed the little things at home.
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February 2022 by Susan M.
The groomer at Pet Smart on the island was inexperienced and made my Cairn terrier look like a Sharpai! Please be careful and ask if they know the breed!
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December 2021 by Julia M.
Nice clean store & friendly employees make this a good place to shop. Good selection of pet food & supplies in stock. I have also used their grooming services for my dogs. The employees are always friendly & helpful.
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October 2021 by Sophia L.
This review is for the grooming department only. I would highly recommend you avoid this grooming department at all costs. I'm from out of town so when I made the appt. I made sure to let them know of my dogs needs. I was told, "no problem we know how to deal with dogs that have a collapsing trachea, we will put the leash around their chest instead of their neck." I felt reassured as this is how our groomer at home deals with it. When I arrived at my appt. the groomer was snippy with me as I was asking for an estimated time of completion. She snapped, "I can't promise you a time frame." I assured her that I didn't need a promise just an estimate as my dogs aren't used to sitting in a cage for long periods. I told her that I would shop around until she was ready for them. While my husband was wondering what we did wrong to upset the lady. I get a call from the grooming department informing me that the groomer doesn't feel comfortable grooming my dog with his medical condition. I told my husband that she was going to do this as we walked the store. It was obvious by her nasty attitude. Keep your babies safe from this place. So much for all the practice hours they are required to do!
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February 2020 by Sally G.
Saw the one review so was a little worried! I am glad I ignored that review and went ahead and gave them a try. This was my second trip in with my Labrador and they did a great job. Micheal was the groomer I had this lastt time and he did a fabulous job with Izzi. She looked and smelt wonderful when I picked her up. I would definitely recommend them to others. I'll be back!!!
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April 2019 by Odette H.
Worst Groomers ever, they complained about a puppy Pomeranian 6 months old because he growls when they want to cut his nails. They are the worst people in that Grooming store. They are going to kill the store.