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February 2024 by clayvo
Ordered an alcoholic drink at the bar and had no alcohol, bartender is clueless. Don’t recommend entire hotel either. Better places to stay
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February 2024 by Rick W
Love this place....
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February 2024 by M a r c
The hotel rooms could benefit from better soundproofing - paper thin wall.Noteworthy details: When booking a room, please ensure it does not have a door that connects to another room. You will not sleep.
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February 2024 by William Schneider
Great staff very
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February 2024 by Kyle
My favorite spot to relax in Hilton Head. Nice! Quiet secluded on the island makes you feel like you're in your own
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February 2024 by Ryan Mullen
The only reason I didn’t give them 5 stars is because they have the cheapest toilet paper I’ve ever used in my life, little on in a swanky resort. The bed is very comfortable and the food was good. We had an ocean view room but not worth the extra money in my opinion. Bring your own toilet paper unless you have figured out how to use there two ply that you can see through.The best thing for me was being able to enjoy the low light levels and being able to star gaze half the night. Absolutely amazing views of the sky. Actually able to view 15 constellation 3 different nights.Rooms: Needs better toilet paper please
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January 2024 by Carrie Toth
We talked to the hotel staff on the phone and asked for ajoining rooms and they said ok, you are booked. And when we arrived, they didn't have ajoining rooms(there were 4 of us). Then we sat at the service desk while they tried to figure out what room to give us for 1 hour. When we asked for just one room with 2 queen beds, the woman told us we were too big for the beds. Then she said sorry, I mean you are all too old. Just awful. Then to compensate us , they said they wouldn't charge us for the 2nd room (which they didn't give us). And they gave us a can of Diet Pepsi. Not one staff member apologized as we waited an hour at the front desk with all of our suitcases while the 3 staff members were in the back room talking.
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January 2024 by Linda B.
Went to a conference here. The sound proofing in rooms are terrible. Nice hotel. Conference rooms aren't good when it comes to hearing into the next room.
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January 2024 by Michael Vandervort
Great time.
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January 2024 by Liam Kreusch
just went for
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January 2024 by Marcela Miller
Westin Hotel it is a beautiful well decorated and clean hotelGreat customer service facilites are very well kept beach frontNoteworthy details: Great pool and beach front
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January 2024 by Gabriel Villa-Roel
Unbelievable service, After spend a long weekend on my Son Wedding, I was over charged due to resort store bill that doesn’t belong me. I never was in that store. Five calls, two months and still waiting to be credited.Absolutely ridiculous and unbelievable bad customer service.Guest number 1325159Five gentleman and ladies over the phone making excuses and false promises to fix my claim.Bottom line poor customer service, lack of respect with customer.
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January 2024 by Barbara Little
I just stayed at the hotel Jan 7th. Hotel had NO heat and it was cold. Rooms did have heat but rest of hotel very cold. . Only one restaurant was open. When I went to Carolinas there were 4 steps to get to bar area (other area empty) there was a lift to get up the stairs as I'm in a wheelchair. Bartender did not know how to operate and called manager. I waited 30min and he never showed. Room was tiny. Hotel mostly empty. I was never offered a discount for any inconvenience and still paid a high price. View was amazing but experience very negative.Rooms: Very small!
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January 2024 by S
Spacious rooms and only steps away from the shore. The location makes this the main point of attraction for sure. The food is not bad if it's free with your stay but I would recommend people eat out as many good places on the island. There was a lot of construction when we arrived but it didn't bother us much. I would maybe stay again but do think the price is steep considering other Westin hotels are much nicer.Rooms: Very spacious, our king suite had 2 rooms and was perfect for a couple.
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January 2024 by Gene Emerick
I'm on here to share my experience that my wife and I had at the Spa. It was fantastic and we will be back! Malisa was very professional and I received a great massage. The whole staff was amazing.
