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August 2023 by Tom B
Don't waste your time going to this place. They were closed for an entire day due to staffing issues. Not what I expect from such a large business.
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May 2023 by Alicia lyn Sida
Quick no fuss and very helpful staff, only thing is it’s a little small but it has all that you need.
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October 2022 by Mercedes High
Very unprofessional I worked there and never received my check I keep calling nobody won’t answer …just keep giving me the run around I will be taking it to court
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July 2022 by PCS
With your joke-like limited hours you’re running during the week, you should at least extend them into Saturday as well so people can get their packages which you don’t seem to want to deliver on Saturdays.
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May 2022 by Harper my girl
We want computer back!!!!!!!!Other than that, we love this site and the girls there ?????!
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March 2022 by Alice Pottsworth
The staff is always pleasant and cheerful. They do their best to keep the lines moving.
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June 2021 by Hope Yzryahl
This is a full service UPS, however they are still enforcing the draconian scamdemic of the COVID fiasco. Also $5.00 for a one page notary is a bit excessive...
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April 2021 by Kimberly Guinn
UPS went above and beyond last night to make some elementary-high school age students very happy. Due to spring break, a package needed for us to hold rehearsal was being held. We really needed this package as it contained our microphones for our production of Matilda. The guys there went through 200 packages to find ours! Thank you so much.
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January 2021 by Diane Buryli
Very fast workers. Was crowded but they are quick and efficient
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December 2020 by Maggie Vitek
Kurt & Chevelle were simply WONDERFUL. Seriously l look forward to going to UPS bc the people there are courteous, efficient, incredibly thoughtful, and genuinely LOOK for ways to help us. I cannot say enough about Kurt...l cannot imagine ANYONE going ABCD (Above and Beyond the Call of Duty) more than Kurt. Btw, when he is not available, the young women like Chevelle (whose names l have difficulty remembering ?) are likewise deeply caring and responsible. UPS certainly hires "the best" here on Hilton Head Island!
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July 2020 by Randy Avery
Terrible customer experience. The driver noted that my address was incorrect and did not deliver, I went online and checked and found my address to be correct. I called, long story, a guy told me that the driver was new and simply not familiar with the island. I asked if he could simply call him and tell him where Shelter Cover is and swing back by. The guy said that it is not that easy and he couldn't do that, shocked I asked if I could simply just come down at the end of the day to pick up my items, he said yes but I need to go online to request. I did so, and guess what, there is a problem in the system and it is unable to process the request. Call back, on hold for exactly 1 hour, hang up and call again only to get another guy saying he cant do anything to help. The arrogance and lack of concern for me or my situation is what will ultimately drive me to another service provider. Heck USPS or FEDEX offer the same services. UPS used to be a good company that cared, they are too big now and when I try to get help it was extremely difficult to get a human on the phone and when I looked up "how to file a complaint" and sent an email complaining, I received an email back saying and I quote- Dear UPS Customer,Emails sent directly to
[email protected] or
[email protected] are not monitored or received.
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July 2020 by Luke Stephenson
Always genuinely nice.
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October 2019 by Jerri Pautler
I have been using them for over fifteen years.
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October 2019 by Oof
My shipment ? was not left at our home because it needed a signature. The merchant said in an email no signature required?. I can understand that UPS needs to protect themselves. I called and easily set up a pick up time and this location. One staff member was not friendly and the other was. The package had my husbands name on it but on the side of the box my name was in it for pickup. The staff member completely ignored the fact that my name was also on the package and asked for my husband. Didn’t say anything because thank god I asked him to come. This location is off in the cut and I have never been to this part of the island. Had no idea this place existed. But now I know what to expect in the future.
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October 2019 by Maggie
My shipment
