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February 2024 by Kay A
Always so nice
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August 2023 by Eugene R.
So I'm out of town and needed a private banker for a deadline while here in HH. I'll tell you that online and over the phone it's impossible to find someone or book an appt- the app prevented me from booking. So I go in person to the "other" branch at Sea Pines and basically they tell me nothing can be done until maybe afternoon- not sure. She tells me try the other branch. I'll admit I was miffed only because I've been with WF since 1993 and felt somewhat dismissed. I drive to the Mathews Drive branch and as soon as I walk in Supermanager Lauren the Branch Ops Manager helps me, gets the job done within 15 minutes and I'm off on my way for the rest of my vacation, relieved. Thanks Lauren you rock!!!
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December 2022 by Juan Fuentes
Since COVID, all the Professional employees like (CHAUNDA, she was amazing), has been goin, they are no longer on this location, so now you deal with all kinda attitudes that don’t represent WELLS FARGO institution. Misogyny and bigotry, because you have a different accent, it’s not acceptable, Is a lady the name Ebony that is very rude and think her job is so secure, but she needs to wake up and realize that all of us can be replaced at any time. So if you in customer service don’t be rude, because we as a customers help to pay your salary.
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December 2022 by Estelle L.
I love my bank and app. I wish I had a Wells Fargo closer to my retirement home where I live so I use the app religiously.
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August 2022 by Jorge Luis Palomino Prado
Better every day
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November 2021 by Julia M.
Stopped in to get some cash & service was fast & friendly. I had forgotten my debit card so I had to go inside instead of using ATM. There were 2 tellers working but only 2 other customers inside when I stopped in at around lunchtime on Thursday.
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August 2021 by Mark Levy
If I could give them no stars I would. They offer little service at this location. I’ve been a bank customer for decades but no one is available to open the safety deposit box, which requires 2 minutes, without an appointment. I waited 20 minutes but no one could be interrupted to do this and yet I could hear the manager having a personal conversation from their open door. There was no indication of when an authorized person could do this for me. I’m moving my safety box to another branch which will hopefully be more responsive.
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July 2021 by Paola G.
Went to cash a check made me wait for about 15 min the lady didn't look like she knew what she was doing for her to tell me at the end I needed 2 IDs to cash the check she could of told me from the beginning instead of making me wait 15 min like a dumasss
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May 2021 by Curtis Burchfield
Jessica is the nicest person I have ever met. She is the definition of customer service. My new goal is to be Jessica some day.
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November 2020 by Jennifer Barker
We had a last minute urgent banking need and came into this branch with only 20 minutes before end of day. Rosie Newton, our banker, was AMAZING! She not only helped us despite being so close to close, but she stayed late to help complete our transaction. She was friendly and worked quickly. She also adhered to the COVID prevention protocols. If you need to have banking done this branch did great and ask for Rosie.
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June 2020 by Lou Tiano
I called the North end branch and was told they were to busy to answer a question about my savings account. Really!!
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May 2020 by Bryan Covarrubias
Do u guys have a phone number I can call you?
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December 2019 by Elizabeth
Rachael, thank you so much for doing above and beyond to help me. Although it was closing time already, you never rushed and have been very patient!
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November 2019 by Nehemiah Greene
Great experience welcoming and helpful
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February 2019 by Jac D.
Teller gave me inaccurate information about when the funds from a deposit would be available, and then the bank did nothing to correct the error! In fact, the teller then lied and said that she told me something different. I repeated what she said back to me when we were face-to-face! So beyond unprofessional.
