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February 2024 by Kaillynn Frasier
Terrible customer service. Very rude to customer.
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December 2023 by Richard Young
I have been with First Citizens for over 40 years and never had any issues. The Hollywood branch has always been great with absolutely no issues and have always been helpful to me.
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June 2023 by Chris Sweat
Terrible customer service. Customers mean nothing to them. Only this branch for some reason. All others are wonderful.
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January 2022 by Evan G.
First Citizens Bank on Highway 162 in Hollywood is a well managed First Citizens branch that is a great place to bank for all transactions big or small. The bankers here are very knowledgeable and willing to take the time to help you. Good experience coming here each time.
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June 2020 by Gary Bonam
Employees have always been courteous to me and there is seldom a long line. I have both a business account and a personal account.
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January 2020 by RIDE OLD IRON
If I could leave 0 stars for this bank I would. Looks like someone else had a similar experience.Years ago I had a business account with this branch for my car dealership for all of 6 months before I had to switch to a different bank. I had an account with BB&T previously and felt lost in the shuffle of a big bank. First Citizens was closer to my business and I felt I would be better served at a local community bank but I was wrong.We specialize in vehicles under $2500 and do maybe 60% of our annual business at tax time (Feb-April). After 6 months with the bank, we went into tax season and our weekly deposits increased during that time. The female business account manager at this bank all but accused me of criminal activity. I had been in the car business at that point for 10 years and never had anyone act that way. I AM FROM A SMALL TOWN AND WANTED A COMMUNITY BANK FOR THE PERSONAL FEEL. I will forever remember that feeling and that female manager. She came across as cold and non-personable (as far as I could see with myself and other customers, it was directed towards men) and looked past that until she called me to "discuss" my account. I promptly drove to the bank, asked for her specifically and told her that I would be closing my account due to her actions.I kept my opinion about it to myself until today. Bank policies have turned local bank branches into anything but what banks used to be, which were anchors for the community. This is the only bank in the small town of Hollywoodp I have a rental property that had an emergency and needed the septic tank pumped. When I went to pay the bill, the driver did not have change for a $100 bill so I went to the bank. Upon going inside to see 2 tellers, 1 customer and an empty bank otherwise, I was told they could not break the $100 because I was not a customer. I left, drove to the local gas station and without purchasing anything, they changed out the bill for me.At that point, I was so disgusted that I felt that I should go back and address it with the manager. Again upon entering there were 2 tellers, 1 customer and an empty bank otherwise. I asked for the manager and explained the situation about a need for change to address this emergency I had to pay for at the rental property. I said I could understand that people may try to pass counterfeit bills but banks have machines to detect those bills. Maybe it was a matter of time for their employees because they were too busy and I could understand but that wasn't the case. The manager simply said that because I am not a customer their policy is not to exchange bills. A simple exception would have made all the difference.So let me put it like this......THE LOCAL GAS STATION CREATES MORE OF A LOCAL COMMUNITY FEEL THEN YOUR BANK BRANCH. I could have gone to any business in the town of Hollywood and they would have given me the change. Your instinct is to go to a bank. As I see it there would be an opportunity to gain a new customer or at least a friend in the community that would refer people to your friendly bank branch or in this case to repair a previously damaged banking relationship caused by your man hating female employee. I wasn't asking to do some that raised concern like exchanging $5000 in small bills for $100 bills, I was asking to break a $100 bill for 2 $50s. Your bank could have made an exception. You could have scanned the bill or took my id, or even a fingerprint, but you didnt do that.BRAVO FIRST CITIZENS BANK! YOU ONCE AGAIN SHOWED ME THAT YOUR BANK IS ANYTHING BUT WHAT IT IS ... A MONEY GRUBBING CORPORATE MACHINE ONLY CONCERNED ABOUT YOUR POLICIES AND YOUR BOTTOM LINE. THE COMMUNITY AND THE PEOPLE IN IT ARE WHAT MAKES YOUR BANK SUCCESSFUL AND YOU HAVE OBVIOUSLY FORGOTTEN THAT SOMEHOW.You were never going to have my business again after the first experience. However you could have changed my opinion. Now in our small town, I will be happy to share my experience with anyone that will listen or asks for a bank referral or car loan.STAY AWAY!
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March 2019 by Todd S
If I could leave 0 stars for this bank I would. Looks like someone else had a similar experience.
