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January 2024 by Kool Bald
If i could give this company a 0 i would ...please whatever you do dont use this man to tow your semi truck...first off he has no fenced in yard to properly store a semi truck and trailer ....secondly which is why im writing this review ...Mr.Mack was called for rotation on a semi truck accident.. the semi truck had only a front steer blowout..and caused bad damage where it had to be towed ... this company arrived at 3:00pm to tow ..had the truck and trailer back at his yard within 3hrs ...we called and ask him to give us a invoice so we could pay out of pocket he refused to do so stated he only deal with insurance companies ...we called the officer and he told macks towing he had to release a invoice it was our choice if we wanted to pay out of pocket.. Macks towing then stated we won't afford the bill which he charged 18k for 3hrs of work unbelievable... the officer had to review the invoice and noticed atleast 1 era was made and had him take off 3500...basically this man is a crook and he pray on trucking companies insurance.l suggest you call cambell's towing best service in town this is not a marketing to promote cambell's its just i have always had a great experience with this cambell's and their fair prices...
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January 2024 by Skye Knight
Horrible experience. As a business owner to deal with another business and be over charged by thousands is insane. After going to the state troopers head quarters we realized they are only allowed to charge a certain amount per their agreement with being on a rotating schedule from the state troopers for accidents. We requested an itemized bill, in which we were refused. And We also offered to pay cash to have our tractor and trailer sent somewhere else for storage he refused to give us the bill stating he would only accept insurance. When we have the right to pay out right with cash and file it ourselves. He tried to force us to use his friends equipment to unload with also stating that we could not bring anybody on his Remove our load. In which the highway patrol let him know otherwise. We have been waiting on an itemized bill for over six hours. Which now he hast to supply to the state trooper Lieutenant, and then a copy will be provided to us. He is far from honest, he overcharge our insurance by approximately 16,000 dollars which is fraud. For example, he told us a daily storage fee was 100 and When the state of South Carolina has it in the guidelines for $69 per day. Would very much suggest anybody who did business with him to order an itemized list because they definitely might have been over charged. In my photos, I have provided a list by the South Carolina Highway patrol to the guidelines for towing and their price.
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November 2023 by Blackbelt Engineering
I appreciate the quick response. Oliver and his father was very professional. Family owned business , much respect! Thank you !
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November 2023 by Kay Jay
Fast, friendly service! I would definitely use this company in the future if needed!
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October 2023 by Debbie Bopp Sandlin
My tow drive, Chris couldn’t have been more professional and so helpful when my car suddenly stopped while I was driving through Columbia, SC ( I was out of town passing through to my destination). I called my insurance company and Mack’s Towing came to my rescue. It was a Saturday and rental car options were very limited. They towed me to the Nissan dealership and I was very fortunate that Nissan was able to find the problem, fix it and get me on my way.I want to thank Chris with Mack Towing for being so helpful and kind.Service: Car towing
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July 2023 by Anita Sumter
I have had no problems with this company and would like to keep it that way. But my car needs repairs now and I hope to get it taken care of when I get the money I have an old Volvo 2001 that's has more problems than the Law allows and the Lord. Being single with no help I am happy that the men at this shop is willing to help me and they are just like family too me.
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May 2023 by Connie Herring
Quoted us $400-$500 to tow our truck and trailer about 30 miles and then charged my card $4800. Rip off! Don’t use them!Service: Special vehicle towing
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November 2022 by AnitaC Sumter
Very nice ?.
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September 2022 by Tony Evans
Had a tow pickup scheduled through State Farm at 10:22am.Called Mack's to tell them to wait until after kickoff at Noon to avoid game day traffic, at 1:30pm I called to ask if they were on the way, and they told me I told them "not to come", which is in no way what I said, and I told them traffic was fine now and to go ahead and come, to which he said "okay".2 minutes later, I get a text from State Farm saying I'm now assigned to a new towing company.I ended up waiting 7 AND A HALF HOURS to get a tow!And to add insult to injury, Mack's Towing's text messaging system kept texting me the whole time to "Ensure my vehicle's delivery to the proper tow destination".I tried to call the company several times to ask them to stop texting, but they would never answer phone, and the voicemail box is full.The only way I could get the texts to stop was to lie and say they had towed my car to the destination.I have never dealt with a more idiotic and unprofessional company in my entire life, and I rolled in some pretty shady circles.DO NOT USE THIS COMPANY! THEY DO NOT GIVE A S**T ABOUT YOU!
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September 2022 by Vivian Westbrook
They found me a motor for my 2002 Honda CRV, put it in and it runs good. They started working on it on Monday and Wed it was ready.
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September 2022 by TERRY CLINE
They were very fair and accommodating to us after they towed our vehicle after a crash.
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September 2022 by Margaret Young
Awesome service…
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August 2022 by Nikomah Gorham
After four towing places came and told me they couldn’t help me this was the only business who went above and beyond to help. They got tires and rims to put on my car so it could be towed safely to the repair place. Very professional and friendly service. They have gained a lifelong customer. Highly recommend.Service: Car towing
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June 2022 by Woah Kemosabi
Certified mechanics (Reliable) and) Precise Tuning ) Great ServiceServices: Car lockouts
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January 2022 by Casey Weirich
Friendly atmosphere as soon as you walk in! The mechanics are top-notch! Give them a call today for all your mechanic and towing needs they treat you like family
