Walmart Vision & Glasses provides convenient eye exams and optical services. Reviews highlight staff members who offer exceptionally helpful and friendly customer service, frequently going above and beyond. Associates are noted for expertly repairing glasses that customers thought were unfixable, often at no charge, and for warmly assisting with adjustments for both adults and children. The team is knowledgeable, with specific mention of staff who efficiently handle insurance details that other places find confusing. They provide clear explanations and a welcoming atmosphere. However, some reviews indicate inconsistency, mentioning that a previously trusted and highly-rated staff member has retired. There are reports of the location being severely understaffed at times, which may impact service. While many customers report great experiences with repairs and service, opinions on the quality of the glasses themselves are mixed, with some customers being less than thrilled with their final product. The overall customer experience appears to depend significantly on the available staff during a visit.
Sat on my glasses and I thought they were un fixable but I brought them in and the nicest young lady Aleisha worked on them and fixed them like they were new again! And free of charge! Thank you guys so much. It's a pleasure working with you.
July 2022
Read the operating hours carefully??. Several times we came, the examroom did not work or was closed earlier?.
March 2022
I highly recommend their service. Both Dori and her staff are wonderful.
